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Customer Relationship Management courses Nottingham
- Short course
- Nottinghamand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
...tips and knowledge to ensure you genuinely know what your customer wants and needs and how to deliver it so that they become your best ambassadors. Understand... Learn about: Customer relationship, Customer Relationship Management, Customer Manager...
- Short course
- Nottinghamand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- March
...14:00 Lunch 14:00 - 15:30 Handling Difficult Situations 15:30 - 16:30 Tracking and measuring satisfaction 16:30 Summary and Action Plans Agreed... Learn about: Customer Service Skills, Customer Retention Strategy, Customer Care Skills...
- Short course
- Nottinghamand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- November
...This course helps delegates manage customer's expectations and how objections can be handled in a positive way. How to handle objections in a positive... Learn about: Customer Service Skills, Customer Care, Customer Manager...
- Short course
- Nottinghamand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Manchester
- Advanced
- January
...Timetable 09.30-10.00: Coffee and Introduction.What makes customer service amazing? 10.00-10.30: The essentials of advanced customer service and how... Learn about: Customer satisfaction, Customer Retention Strategy, Customer Care...
- Short course
- Nottinghamand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Manchester
- Advanced
- January
...utilise this to your customers delight. How to develop an awareness of competitors and how to use this to improve your own service. Developing advanced communication skills... Learn about: Customer satisfaction, Customer Relationship Management, Tourism Marketing...
- Short course
- Nottinghamand5 other venues
- Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- February
- 2 Days
...and what to do to prevent them occurring manage them if they arise.) Day 2 09:45 - 10:30 Handling Difficult Situations (This session looks at how to... Learn about: Sales Techniques, Customer Manager, Creative techniques...
- Short course
- Nottinghamand6 other venues
- Wymeswold, Birmingham, Bristol, Edinburgh, Leeds, London
- Intermediate
- 2 Days
...buy How and when to use over 20 closing strategies The ability to handle difficult objections Improving Qualification The importance of effective... Learn about: Selling skills, Customer relationship, Marketing Strategy...
- Short course
- Nottinghamand5 other venues
- Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- January
- 1 Day
...is maintained 9. Reviewing progress against anticipated outcomes 10. Ensuring the momentum caused by a successful event is translated into further action)... Learn about: Decision Making, Time management, Sales Techniques...
- Short course
- Nottinghamand5 other venues
- Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- February
...Practice 16.30 – 16.45 Summary & Action Plans Agreed... Learn about: Communication Skills, Sales Training, Customer Relationship Management...
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