Customer Service: The Complete Guide
Course
Online
Description
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Type
Course
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Methodology
Online
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Start date
Different dates available
This course will introduce to the most important aspect of any business, customer service. Your customers are your lifeblood. Keeping them happy and coming back is what fuels your business. Without them nothing else matters. This course will help you to make sure that any customer using your service or product leaves the experience feeling very satisfied.This course is brought to you by The Main Street Entrepreneur. Their mission is to provide the most innovative and engaging resources available to help aspiring entrepreneurs and business builders create successful ventures. They will help you turn ideas into opportunities, opportunities into business models, and business models into thriving organizations.This course shares the stories and secrets of other successful entrepreneurs taking you through the importance of customer service and how to create systems to implement phenomenal customer service within your own business.
Facilities
Location
Start date
Start date
About this course
16 lectures with 1 hour of video content, plus supporting PDF materials Learn how to give your customers the best possible experience Create customers who spread word about your business Learn from other successful entrepreneurs sharing their experience of dealing with customers This course is ideal for anyone who has any interaction with customers in any business.
Anyone
None
Reviews
Subjects
- Customer Service
- Systems
Course programme
Becoming the Best
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Entrepreneurs Discuss Distinguishing Service
Nicole DeBoom - Skirt Sports
Exercise 1
Jim Pittenger of Biker Jim's Gourmet Dogs on Service
The Importance of Customer Service
The Importance of Distinguishing Service-HD
Zach Buckner of Relay Foods discusses their service philosophy.
Strategies for Distinguishing Service
Strategies for Distinguishing Service
The Service is in the System
The Service is in the System
Customer Service Systems
Shasta Leatherworks
Mike Domeyer - Customer Service - Lifetime Gurantee
Exercise 2
Reggie Chandra, Rhythm Engineering on Service
Customer Service Questions for Thought
Conclusion
Final Thoughts
Customer Service: The Complete Guide