Customer Service Courses

...This qualification is ideal for people who need to deal effectively with any type of conflict or potential violence in the workplace. It is aimed at a wide range of workers who interact with service users, fellow workers, the public, or in a customer service environment. This is a nationally... Learn about: Managing Conflict, Conflict Management, Team Building...

..., exceptional customer service, telephone techniques, recruitment interviewing, coaching skills, train the trainer, time management, performance management... Learn about: Anger Management, Customer Service, Assertiveness Training...

... Provide National Lottery Products to Customers Cash Up in a Retail Environment Promote the Store’s Credit Card to Customers Provide Service to Customers... Learn about: Food safety, Products Retail, Team Training...

...Anyone from beginner level Course Content Health and Safety in the workplace § Client consultations and contra indications to the treatment § Nail preparation... Learn about: Customer Service, Preparation of nails, Health and Safety...

...Level 2 Functional Skills English (NCFE) Level 2 Functional Skills ICT (NCFE) What skills and qualities will I need for this apprenticeship?... Learn about: Trainee Manager, Assistant Manager, Line Manager...

... and the importance of finance, marketing and customer service, as well as menu planning and preparing and cooking dishes from different regions across the world. The course is run over two years – in the first year you will complete the HNC diploma and in the second year you will consolidate your learning... Learn about: Hospitality Management, Customer Service...

... and safety Client and customer services Communication and teamwork What you’ll learn Units of Competency Source and use information on the tourism and travel... Learn about: Operations Management, Customer Service, Restaurant Supervision...

.... This includes understanding health and safety in a fitness environment, customer service, anatomy and physiology, personal training programmes and sessions, and nutrition. Learners successfully completing this qualification will be able to gain access to the Register of Exercise Professionals (REPs) at level... Learn about: Anatomy and Physiology, Customer Service, Full Time...

...You will study core topics on Enterprise, Finance and Marketing plus a selection from Customer Service, Sales and Personal Selling, Recruitment, Business Communication and Documentation... Learn about: Customer Service...

...Classroom and home study, offering all level 2 in beauty therapy Flexable learning provider... Learn about: Beauty Treatments, Customer Service, Reception Duties...

...This advanced course is suitable for those wishing to build on their existing skills and knowledge. You will develop an understanding of the importance of marketing, sales and the customer service skills required for working in the floristry industry... Learn about: Creative Design, Floral designs, Floral Arrangements...

...Travel and Tourism is one of the fastest growing industries in the world. This qualification gives you an insight into the many different parts of the industry, from the importance of customer service to the role and responsibilities of a Resort Representative and Air Cabin Crew... Learn about: Travel Tourism, Travel and Tourism, Cabin Crew...

...You must achieve 6 units - 1 Mandatory and 5 Option Units. There are a range of option units that fall under different headings, such as Stock Management; Produce Expertise; Sourcing; Merchanidising; Management and Leadership; Customer Service; Finance and Administration and Organisational... Learn about: IT Management, Part Time, Customer Service...

...You will study a wide range of travel and tourism subjects together with a customer service qualification that will give you a solid knowledge base of the the industry... Learn about: Travel and Tourism, Customer Service, Full Time...

... projects Understanding health and safety in the workplace Understand the organisation and its context Understanding performance management Understanding customer service standards and requirements Giving briefings and making presentations Understanding costs and budgets in an organisation Understanding... Learn about: Line Management, Management Planning, Customer Service...

... for organisation and customer service this course will help your career take off! This course will give you an excellent introduction to the travel and tourism industry and help you learn the essential skills you need to progress on to a higher-level programme. While completing this programme you will... Learn about: Tourism Industry, Confidence Training, Travel and Tourism...

...2. Course description You will study towards a number of qualifications designed for you to achieve the skills for your chosen career: Apprenticeship: NVQ-NVQ Level 2 Professional Cookery or Food & drink Service or Front Office Customer Service, Key Skills- Application of Number Level... Learn about: Ms Office, Communication Training, Office IT...

...During this course, you will cover the following units: Customer service and selling skills for travel and tourism Retail travel services Visitor... Learn about: Resort representatives, Travel services, Travel Tourism...

... programmes in the context of the international environment of the 21st century. Understanding Customer Behaviour You will critically appraise the behaviours... Learn about: Luxury Marketing, Research methods, Quality Training...

...Whether you are interested in setting up your own business or developing skills that can be transferred to a wide range of careers, this course is a great first step to exploring the growing industry. Develop your skills and knowledge in business principles, customer service and problem-solving... Learn about: Global enterprise, Business Culture, Customer Service...