Courses Distance Learning

      Customer Service CPD Accredited

      Courses Distance Learning
      Online

      £14
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      Important information

      Typology Short course
      Level Beginner
      Methodology Online
      Duration Flexible
      Online campus Yes
      • Short course
      • Beginner
      • Online
      • Duration:
        Flexible
      • Online campus
      Description

      Important in any business is to satisfy the customer. Could be in service delivery or, attention to the client.
      Customer Service helps users define customers´ profile are and understand their needs. This course enables users to learn the customer service, personal standards and premises standards process; deal with complaints with good tactics, exceed customer expect

      Facilities (1)
      Where and when
      Starts Location

      Online
      Starts
      Location
      Online

      To take into account

      · What are the objectives of this course?

      Understanding of the aspects and benefits of delivering outstanding customer service Importance of handling complaints with care Recognize and adapt to customer behavior Manage customer satisfaction levels

      · Who is it intended for?

      Anyone can take up this course upon interest in anytime you want, anywhere you want, all you need is a smart phone/tablet/computer connected to the internet. Upon completion, you will have a test with multiple choice questions and there is no limit on the number of attempts.

      Questions & Answers

      Ask a question and other users will answer you

      What you'll learn on the course

      Customer Service
      Accredited
      Self-paced
      Visual multimedia demonstrations
      Certificate
      Outstanding customer service
      Customer Behavior
      Manage customer satisfaction
      Satisfaction
      CPD

      Course programme

      Course includes:

      • Online self-paced training
      • Visual multimedia demonstrations
      • Instructor oriented learning
      • Certificate upon completion

      Criteria:

      Anyone can take up this course upon interest in anytime you want, anywhere you want, all you need is a smart phone/tablet/computer connected to the internet.

      Upon completion, you will have a test with multiple choice questions and there is no limit on the number of attempts.

      Course outcomes:

      • Understanding of the aspects and benefits of delivering outstanding customer service
      • Importance of handling complaints with care
      • Recognize and adapt to customer behavior
      • Manage customer satisfaction levels

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