Customer Service CPD Accredited

Courses Distance Learning

Short course

Online

£ 14 VAT inc.

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Description

  • Type

    Short course

  • Level

    Beginner

  • Methodology

    Online

  • Duration

    Flexible

  • Online campus

    Yes

Important in any business is to satisfy the customer. Could be in service delivery or, attention to the client.
Customer Service helps users define customers´ profile are and understand their needs. This course enables users to learn the customer service, personal standards and premises standards process; deal with complaints with good tactics, exceed customer expect

About this course

Understanding of the aspects and benefits of delivering outstanding customer service
Importance of handling complaints with care
Recognize and adapt to customer behavior
Manage customer satisfaction levels

Anyone can take up this course upon interest in anytime you want, anywhere you want, all you need is a smart phone/tablet/computer connected to the internet.

Upon completion, you will have a test with multiple choice questions and there is no limit on the number of attempts.

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Subjects

  • Customer Service
  • Accredited
  • Self-paced
  • Visual multimedia demonstrations
  • Certificate
  • Outstanding customer service
  • Customer Behavior
  • Manage customer satisfaction
  • Satisfaction
  • CPD

Course programme

Course includes:

  • Online self-paced training
  • Visual multimedia demonstrations
  • Instructor oriented learning
  • Certificate upon completion

Criteria:

Anyone can take up this course upon interest in anytime you want, anywhere you want, all you need is a smart phone/tablet/computer connected to the internet.

Upon completion, you will have a test with multiple choice questions and there is no limit on the number of attempts.

Course outcomes:

  • Understanding of the aspects and benefits of delivering outstanding customer service
  • Importance of handling complaints with care
  • Recognize and adapt to customer behavior
  • Manage customer satisfaction levels

See related categories

Customer Service CPD Accredited

£ 14 VAT inc.

The best Customer Management courses

See all

See all