Courses Distance Learning

Customer Service CPD Accredited

Courses Distance Learning
Online

£14
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Important information

Typology Short course
Level Beginner
Methodology Online
Duration Flexible
Online campus Yes
  • Short course
  • Beginner
  • Online
  • Duration:
    Flexible
  • Online campus
Description

Important in any business is to satisfy the customer. Could be in service delivery or, attention to the client.
Customer Service helps users define customers´ profile are and understand their needs. This course enables users to learn the customer service, personal standards and premises standards process; deal with complaints with good tactics, exceed customer expect

Facilities (1)
Where and when
Starts Location

Online
Starts
Location
Online

To take into account

· What are the objectives of this course?

Understanding of the aspects and benefits of delivering outstanding customer service Importance of handling complaints with care Recognize and adapt to customer behavior Manage customer satisfaction levels

· Who is it intended for?

Anyone can take up this course upon interest in anytime you want, anywhere you want, all you need is a smart phone/tablet/computer connected to the internet. Upon completion, you will have a test with multiple choice questions and there is no limit on the number of attempts.

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What you'll learn on the course

Customer Service
Accredited
Self-paced
Visual multimedia demonstrations
Certificate
Outstanding customer service
Customer Behavior
Manage customer satisfaction
Satisfaction
CPD

Course programme

Course includes:

  • Online self-paced training
  • Visual multimedia demonstrations
  • Instructor oriented learning
  • Certificate upon completion

Criteria:

Anyone can take up this course upon interest in anytime you want, anywhere you want, all you need is a smart phone/tablet/computer connected to the internet.

Upon completion, you will have a test with multiple choice questions and there is no limit on the number of attempts.

Course outcomes:

  • Understanding of the aspects and benefits of delivering outstanding customer service
  • Importance of handling complaints with care
  • Recognize and adapt to customer behavior
  • Manage customer satisfaction levels

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