Customer Service Excellence Level 3
-
Made to feel essential to their business.
← | →
-
Expert and benevolent experience from beginning to end. I was prescribed to Oxbridge by a companion and I would prescribe them myself to anybody and will utilize their administrations again at the following open door. Top of the line !
← | →
Vocational qualification
Online
Description
-
Type
Vocational qualification
-
Methodology
Online
-
Class hours
60h
-
Duration
6 Months
-
Start date
Different dates available
Customer Service is the service provided to customers before, during and after purchasing and using goods and services. Good customer service provides an experience that meets customer expectations. It produces satisfied customers.
Excellent customer service is exceeding the customer's expectation and produces happy customers. Exceeding customer expectations can improve customer loyalty and improve your sales and boost customer retention.
Excellent and consistent customer service is the foundation of any successful business and this course focuses on the critical role individuals play in building customer loyalty and creating positive service experiences and teaches you everything from the fundamentals of customer service through to the more complex skills.
In a world where small businesses need to do more than just sell products; they also want to build relationships. Customer service is a key part of the promise that your brand makes to a customer.
The demand for customer service exists in all sectors of industry and commerce, at least three million people work in this area as illustrated by research carried out by the Institute of Customer Service. Which means there is a lot of competition for these roles. Those skilled in customer care bring value to their organisations and will find that their talents are in high demand across all channels - with this course, this could be you.
Facilities
Location
Start date
Start date
About this course
On this course you will:
Understand excellent service and why it is important Identify what customers want Devise a plan for service excellence Deliver a service excellence project Monitor and assess the effectiveness of the plan Maintain service excellence in your organisation Explore the role of customer service in creating great customer experiences.
You don't need any prior skills in the subject area to start this course.
At the end of this course successful learners will receive a Certificate of Achievement by ABC Awards and a Learner Unit Summary (which lists the details all of the units you have completed as part of your course).
Reviews
-
Made to feel essential to their business.
← | →
-
Expert and benevolent experience from beginning to end. I was prescribed to Oxbridge by a companion and I would prescribe them myself to anybody and will utilize their administrations again at the following open door. Top of the line !
← | →
Course rating
Recommended
Centre rating
Former student
Steve Crawshaw
This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 8 years
Subjects
- Quality Assurance
- IT
- Quality
- Customer Service
- Project Plan
- Quality Training
- Skills and Training
- Service Excellence
- Corrective Action
- Quality Evaluation
- Quality Techniques
- Supplier Control
- Controlling Change
Course programme
The course is divided up into seven units, as follows:
Unit 1: What is Customer Service Excellence?- Why Plan for Excellence?
- Traditional Quality Systems
- Modern Quality Systems
- Financial Necessity
- Legal Necessity
- Marketing Necessity Survival Necessity Stakeholder Necessity
- Identification of Needs
- Revealed Requirements
- Expected Requirements
- Emotional Requirements
- Finding Out What Customers
- Want Market Research
- Where Do You Fit in?
- Understanding the Situation
- Deciding on Standards
- Benchmarking
- Aims and Objectives
- Making a Plan for Any Size of Quality Project
- Project Plan with Quality Milestones
- Quality Requirements and Objectives
- Organisation and Responsibilities
- Conventions and Standards
- Controlling Change
- Resources and Deliverables
- Supplier Control
- Quality Techniques
- Quality Assurance
- Corrective Action
- Design Reviews
- Quality Audits and Reviews
- Testing and Reliability
- Training for Service Excellence
- Quality Evaluation
- Improving Skills
- Improving Service
Each unit is followed by a written tutor marked assignment (TMA), which is submitted and then marked by your tutor. You will not be required to take an external exam.
Customer Service Excellence Level 3