Customer Service Skills Courses

...The Business Administration Diploma course, requires you to obtain detailed knowledge, skills and understanding within a relevant field. This course demonstrates team leading and specialist technical skills with competence in communication, problem solving and applied teamwork. Example job roles... Learn about: Personal Assistant, Business Administration, Customer Service Skills...

...Mandos Intermedios y Jefes de Equipo implicados en los procesos de Servicio al Cliente y orientados a avanzar hacia la Excelencia en su Gestión de Clientes... Learn about: Customer Service Skills, Planificación estratégica, Gestión de clientes...

...On this customer service course you will learn basics of customer services. The key topics you will explore include; Critical Elements of Customer Service, identifying who are your Customers?, Meeting customers' Expectations, developing Personal Vision Statement, understanding the Importance... Learn about: Customer relationship, Communication Training, Communication Skills...

.... Each phone interaction has elements of sales and customer service skills, which we will explore in detail throughout this energizing course... Learn about: Customer Service, Communication Skills, Customer relationship...

...In this course, you will examine a framework that will enable you to build a strong one-to-one relationship with new as well as existing customers... Learn about: Customer Service Skills, Customer Needs, Customer satisfaction...

...Learn how to handle a customer complaint professionally and effectively with this online course. Builds both your confidence and your skills to handle all types of complaint - whether made in person, by telephone or by email. Learn at your own pace and at a time to suit... Learn about: Customer complaint handling skills, Customer Service Skills, Managing Complaints...

...The aim of this telephone skills training course is: Provide telephone users skills and knowledge to utilise the telephone as an effective communication tool, Understand the differences between tone and words, Deliver professional yet warm telephone calls, Structure their phone calls, Create... Learn about: Telephone Skills, Call Handling, Communication Training...

...Course Description If you want to develop your knowledge of Customer Relations so that you can embark on a rewarding career or you are already working in a related field and want to improve your career prospects, then this is the course for you. The Distance Learning Customer Relations... Learn about: Customer relationship, Telephone Skills, Social Skills...

... that such relationships will break down over time. This course will demonstrate the core skills of effective negotiation and it will give participants the knowledge, skills... Learn about: Telephone answering, Confidence Training, Skills and Training...

... to equip the learner with the knowledge, understanding and skills to deliver effective customer service irrespective of the type of organisation. This flexible and comprehensive course requires no prior knowledge and will support you in the preparation for further education and new job prospects whilst... Learn about: Controlling Anger, Customer Service Skills, Customer relationship...

... for organizations and customers Consider developmental roles that have the greatest impact on CRM You will spend the first part of the day getting to... Learn about: Customer Care, Customer Retention Strategy, Customer Service...

...This webinar will help you maintain high-levels of customer satisfaction while minimizing conflict... Learn about: Customer satisfaction, Customer Retention, Customer Manager...

...Do you want to learn how to improve your selling techniques and up-selling skills? Emagister just added the perfect course for you! If your job consists on selling products and services and be in contact with customers and you want to boost your career, then you are in the right place... Learn about: Presentation Skills, Customer Service Skills, Selling Skill...

... sauces, soups and desserts; • Set up and work in a bar; • Professional food and drink service skills; • Customer service skills; • Restaurant bookings and handling payments. You will also attend English and maths sessions if you do not hold a grade C at GCSE and will have the opportunity to undertake... Learn about: Food safety, Drink service skills, Hospitality sector...

... for organizations and customers Consider developmental roles that have the greatest impact on CRM You will spend the first part of the day getting to... Learn about: Customer Service Skills, Strategic Planning, Sales Techniques...

...The course teaches the candidate how to develop a more customer focused business that gives better service and generates more profit. The course should be attended by candidates who are looking to develop a more customer focused business that gives better service and generates more profit... Learn about: Organisational Change, Customer Manager, Team management...

...A career in events management or wedding management can be exceptionally rewarding. This is a fast paced environment where you will be expected to know the industry and have outstanding planning and problem solving skills. This course is ideal for anyone who is looking for a successful career... Learn about: Event Management, Media Advertising, Financial Management...

...This course provides a foundation knowledge of core know your customer (KYC) and customer due diligence (CDD) concepts, an introduction to CDD frameworks and an overview of the key components of working in the KYC environment. You will learn about the nature, importance and context of... Learn about: Customer Service Skills, Communication Skills, Risk Assessment...

... for organizations and customers Consider developmental roles that have the greatest impact on CRM You will spend the first part of the day getting to... Learn about: Database Marketing, Customer Retention Strategy, Customer Care...

..., confidence in hard work, motivation and excellent organizational skills, it is worth knowing about this career! The Bureau of Statistics has projected that the employment of pharmacy assistants is expected to grow by 25%, which is much faster than the average for most occupations. With an increasing number... Learn about: Health Management, Customer Service, Customer Care...