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Customer Service Skills Courses
- Course
- Online
- Intermediate
- 20h - 1 Year
.... By completing this customer service advisor course online, learners gain valuable transferable skills that enhance employability, improve confidence, and add recognised CPD value to a CV. The course is suitable for individuals seeking personal development, career change, or improved performance in customer... Learn about: Service Management, Customer Service Skills, Communication Training...
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- November
...Only when we really understand our customers' experiences of our business can we make real improvements to our business practice. This course develops techniques to help identify our customers' expectations and how we can meet and exceed them in both the sales and after sales roles... Learn about: Customer Service, Communication Training, Customer Care...
- Course
- Online
- Intermediate
- 6h - 1 Year
... complaints, responding to queries, and supporting customers in a friendly and efficient manner. The content is designed to strengthen your communication style, enhance your workplace performance, and prepare you for customer-facing roles in a wide range of industries. This online CPD course is ideal... Learn about: Customer Relationship Management, Customer satisfaction, Customer Service Skills...
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My experience was exceptional and I really enjoyed it.
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- Course
- Online
- Intermediate
- 48 Weeks
...The course is suitable for anyone interested to enhance their knowledge and skills in customer services. It is specially relevant to those who deal with customers in any capacity whether internally or externally within an organisations... Learn about: Customer Retention, Difficult Customers, Customer Service...
...The course is suitable for anyone interested to enhance their knowledge and skills in customer services. It is specially relevant to those who deal with customers in any capacity whether internally or externally within an organisations... Learn about: Customer Retention, Difficult Customers, Customer Service...
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My experience was exceptional and I really enjoyed it.
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I have done lots of courses with this training provider and once again she has never fails to disappoint me with her knowledge, experience and most of all her warm friendly self. This course was fantastic and I have learnt so much about the body whilst doing this course. I really would recommend anyone to this lady who will go above and beyond to ensure that you are competent and confident enough to perform the subject you wish to learn.
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I found this course very interesting, and I learnt so much on the course the tutor was very good she gave me 121 training and booked in 3 clients and I carried out a full treatment with professional consultation.
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Great course, the content was very useful for me. I highly recommend it!
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- Course
- Inhouse
- 2 Days
...Would you like to become a Massage Therapist? Emagister just added the perfect programme for you! With this Massage Cupping Therapy course, you will develop skills and tools in this specific field! Through this training, Emagister wants to help you start your dream career! Massage cupping is... Learn about: Massage Therapy, Beauty Specialist, Health & Beauty...
...Would you like to become a Massage Therapist? Emagister just added the perfect programme for you! With this Massage Cupping Therapy course, you will develop skills and tools in this specific field! Through this training, Emagister wants to help you start your dream career! Massage cupping is... Learn about: Massage Therapy, Beauty Specialist, Health & Beauty...
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I have done lots of courses with this training provider and once again she has never fails to disappoint me with her knowledge, experience and most of all her warm friendly self. This course was fantastic and I have learnt so much about the body whilst doing this course. I really would recommend anyone to this lady who will go above and beyond to ensure that you are competent and confident enough to perform the subject you wish to learn.
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I found this course very interesting, and I learnt so much on the course the tutor was very good she gave me 121 training and booked in 3 clients and I carried out a full treatment with professional consultation.
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Great course, the content was very useful for me. I highly recommend it!
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- Short course
- Belfast City
- Intermediate
- 1 Day
...The first part of good Customer Service that we teach is, if the phone is ringing, answer it. Common sense some would say but the amount of people who recognise a caller’s number but don’t answer it for fear of a complaint or a complex question that they cannot answer is truly amazing... Learn about: Customer Service Skills, Sales Manager, Public Speaking...
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The Customer Service Training was a really good intimate and tailored course. I felt at ease all the way through. The tutor was very encouraging. Great manual. I was nervous at first about the interactive exercises but they were really good. Got to know the people on the course and also learnt how to listen! I think that I came away feeling much more confident. Also, the tutor made us all feel that we were more important - and we were not on our own. Everyone at the meeting is part of a team.
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The trainer was knowledgeable on the subject, he made the training sector specific and relevant for our needs, he gave us opportunity for relevant discussion and left us with some good quality training resources,
The training was both useful and interesting, although I've already shared the information with my Vice Principal I think it would be very useful for her to attend similar training techniques.
I learnt that speed and efficiency is the essence of good customer service
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- Course
- London
- 1 Day
... of staff whether existing or new to handling, selling to, or dealing with customers... Learn about: Customer satisfaction, Anger Management, Communication Skills...
... of staff whether existing or new to handling, selling to, or dealing with customers... Learn about: Customer satisfaction, Anger Management, Communication Skills...
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The Customer Service Training was a really good intimate and tailored course. I felt at ease all the way through. The tutor was very encouraging. Great manual. I was nervous at first about the interactive exercises but they were really good. Got to know the people on the course and also learnt how to listen! I think that I came away feeling much more confident. Also, the tutor made us all feel that we were more important - and we were not on our own. Everyone at the meeting is part of a team.
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The trainer was knowledgeable on the subject, he made the training sector specific and relevant for our needs, he gave us opportunity for relevant discussion and left us with some good quality training resources,
The training was both useful and interesting, although I've already shared the information with my Vice Principal I think it would be very useful for her to attend similar training techniques.
I learnt that speed and efficiency is the essence of good customer service
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Thank you
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I had the best experience.
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- Course
- Online
- Intermediate
- 48 Weeks
.... Each phone interaction has elements of sales and customer service skills, which we will explore in detail throughout this energizing course... Learn about: Call Handling, Call Center Courses, Call Centre...
.... Each phone interaction has elements of sales and customer service skills, which we will explore in detail throughout this energizing course... Learn about: Call Handling, Call Center Courses, Call Centre...
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Thank you
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I had the best experience.
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- Course
- Distance Learning
- 12 Weeks
...Develop your skills in customer service and learn what it takes to gain and maintain customer satisfaction. Suitable for: This course is suitable for those interested in developing their customer service skills... Learn about: Customer Service Skills, Skills and Training, Team Training...
- Short course
- San Francisco (USA)
- Intermediate
- 1 Day
...The first part of good Customer Service that we teach is, if the phone is ringing, answer it. Common sense some would say but the amount of people who recognise a caller’s number but don’t answer it for fear of a complaint or a complex question that they cannot answer is truly amazing... Learn about: Customer Service, Customer Service Skills, Sales Promotion...
- Short course
- Inhouse
- 1 Day
... for any member of staff whether existing or new to handling, selling to, or dealing with customers... Learn about: Service Operations, Service Management, Customer satisfaction...
- Course
- Online
- 1h - 4 Weeks
...In order to be successful, companies and individuals must first decide where they want to go, and then they make plans on how to reach their objectives. This course discusses how organizations develop and execute customer service strategies... Learn about: Customer Service Skills, Customer Care, Customer Service...
- Course
- Online
- Intermediate
...The need to lead, model, and promote the organisational values within a customer service environment is essential for business success... Learn about: Customer Care, Customer Retention Strategy, Customer Service Skills...
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The staff and the course is very much worthy of appreciation.
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- Short course
- London
- 1 Day
...To raise the awareness of customer service on the telephone and assist delegates in providing telephone service excellence... Learn about: Call Centre, Customer Care, Customer Service Skills...
...To raise the awareness of customer service on the telephone and assist delegates in providing telephone service excellence... Learn about: Call Centre, Customer Care, Customer Service Skills...
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The staff and the course is very much worthy of appreciation.
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- Course
- Distance Learning
- 12 Days
...Develop your customer care technique and in turn, increase your customer loyalty. Suitable for: This course is suitable for those who wish to improve their customer service skills... Learn about: Customer Service Skills, Customer Care, Customer Service...
- Course
- Online
- 1h - 4 Weeks
..., professional customer service workforce that strives to build customer loyalty. This course discusses professionalism and why it is important for providing excellent customer service... Learn about: Communication Skills, Customs valuation, Customer Care...
- Course
- Inhouse
- 2 Days
...Suitable for: learning about all the elemwnts with make up customer care, what it is and the ways of dealing with our customers... Learn about: Customer Service, Oral Communication, Verbal Communication...
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Great course, right from content to location. Everything is good, trainers were awesome and so the material. It was total value for money.
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Excellent course, trainers were great and I gained a lot from this one session, my work productivity increased by 80%. Would come back for more such session.
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Good training overall, learned lots of concepts with exercises. It was nice experience overall.
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- Short course
- London
... of that partnership. There are common mistakes that account managers new to the role (and many experienced ones) make which can stifle future growth. We will cover these and how to avoid them whilst guiding you towards profitable best practice by ensuring you have the fullest possible understanding of your customers... Learn about: Management Planning, Customer satisfaction, Negotiation Skills...
... of that partnership. There are common mistakes that account managers new to the role (and many experienced ones) make which can stifle future growth. We will cover these and how to avoid them whilst guiding you towards profitable best practice by ensuring you have the fullest possible understanding of your customers... Learn about: Management Planning, Customer satisfaction, Negotiation Skills...
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Great course, right from content to location. Everything is good, trainers were awesome and so the material. It was total value for money.
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Excellent course, trainers were great and I gained a lot from this one session, my work productivity increased by 80%. Would come back for more such session.
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Good training overall, learned lots of concepts with exercises. It was nice experience overall.
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- Course
- Online
...All customer service workers will have to deal with angry and upset customers at times. This course discusses ways to handle extreme customers... Learn about: Customer Service Skills, Customer database, Customer Retention...
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We had Patrick as our trainer and also we were only 3 students so we had a very nice conversational session. I would highly recommend this course.
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- Short course
- Reading
- 1 Day
...Part 2:· Setting International Options · Setting Spelling Options · Setting AutoCorrect Options · Setting Start-Up Options · Setting Macro Security Options... Learn about: Customizing Toolbars, Macro Design Toolbar, Customer Service Skills...
...Part 2:· Setting International Options · Setting Spelling Options · Setting AutoCorrect Options · Setting Start-Up Options · Setting Macro Security Options... Learn about: Customizing Toolbars, Macro Design Toolbar, Customer Service Skills...
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We had Patrick as our trainer and also we were only 3 students so we had a very nice conversational session. I would highly recommend this course.
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- Course
- Online
- 1h - 4 Weeks
... service. This course discusses ways to build strong customer partnerships... Learn about: Customer satisfaction, Customer Care, Building partnerships...