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Customer Service Training Course

DSM Sales Training

Short course

In Belfast City ()

£ 226 VAT exempt

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Description

  • Type

    Short course

  • Level

    Intermediate

  • Duration

    1 Day

The first part of good Customer Service that we teach is, if the phone is ringing, answer it. Common sense some would say but the amount of people who recognise a caller’s number but don’t answer it for fear of a complaint or a complex question that they cannot answer is truly amazing. By not answering the phone simply escalates what could be a simple question to resolve, with proper training.

About this course

During our Customer Service Training Course you will learn about:

Training your staff to be knowledgeable about the product or service and empower them to make decisions to resolve minor complaints.
Truly listening to what the customer is stating and respond positively.
Not over promising or giving promises you can’t keep.
Deal with complaints.
Be helpful even when there’s no sales opportunity.
Go the extra mile.
Everyone likes a gift.

Sales Team Leader
Office / Administration Team
Customer Service
Inside Sales Executive
Sales Executive
Business Development Executive

The course has been structured for those professionals interested in gaining experience in Customer Service

Delegates who fully attend the course will receive a certificate on the course completion.

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Reviews

Subjects

  • Customer Service
  • Telephone Skills
  • Sales
  • Sales Coaching
  • Sales Manager
  • Sales Marketing
  • Sales Techniques
  • Public Speaking
  • Account management
  • Customer Service Skills

Teachers and trainers (1)

Stephen McComb

Stephen McComb

Senior Consultant

I have sold to both Public and Private companies across the world through both direct sales and tenders. My core competency for the last 25 years has been complex sales where there are multiple stakeholders. I have had the privilege of opening new accounts on every continent and have worked with Marks & Spencer's, Cathy Pacific and Marriott Hotels and the US Government to name but a few. I teach what works in the real world and mix it with theory to give you a blended learning experience. I trust I can teach you some hard learned lessons and help you sell more

Course programme

During our Customer Service Training Course you will learn about:

  • Training your staff to be knowledgeable about the product or service and empower them to make decisions to resolve minor complaints.
  • Truly listening to what the customer is stating and respond positively.
  • Not over promising or giving promises you can’t keep.
  • Deal with complaints.
  • Be helpful even when there’s no sales opportunity.
  • Go the extra mile.
  • Everyone likes a gift.

See related categories

Customer Service Training Course

£ 226 VAT exempt

The best Customer Management courses

See all

See all