Course not currently available
Extreme Customers
Course
Online
Description
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Type
Course
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Methodology
Online
All customer service workers will have to deal with angry and upset customers at times. This course discusses ways to handle extreme customers.
Reviews
Subjects
- Customer Service Skills
- Customer Care
- Benefits
- IT
- Approach
- Customer Service
- Customer Retention
- University
- Customer database
- Extreme Customers
Course programme
By the end of this course the learner will be able to:
- Define the extreme customer
- Identify ways to recognize angry customers
- Recognize customer emotions
- Recall how to select the right approach.
- List ways to recover from angry customers
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Additional information
Extreme Customers