Certificate in Customer Services (Level 3)
Course
Online
Description
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Type
Course
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Level
Intermediate
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Methodology
Online
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Duration
48 Weeks
The course is suitable for anyone interested to enhance their knowledge and skills in customer services. It is specially relevant to those who deal with customers in any capacity whether internally or externally within an organisations.
Facilities
Location
Start date
Start date
About this course
The course aims to develop learner's knowledge of customer service in a number of areas. On this course you will learn why customer service is important for businesses, how to identify customers needs , developing customer service strategy, developing and delivering trainings for the excellence in customer service, dealing with difficult customers, communication effectively for the delivery of customer service, and the principle of making improvements to customer service. Hence this home study course teaches you everything from the fundamentals of customer service to more complex skills required for the successful delivery of customer service . The flexible delivery of the course enables you to learn customer service skills flexible and convenient way and to adjust your learning according to your own schedule.
No particular entry requirement for this course.Any one around the world can take up this course online.
Recognized certificate
Easy access of tutor
Learning flexibility
Self-motivated environment
For apply online please visit website:http://oxfordhomestudy.com
Email: info@oxfordhomestudy.com
Phone: +441865686162
Reviews
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My experience was exceptional and I really enjoyed it.
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Course rating
Recommended
Centre rating
Davide
This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 7 years
Subjects
- Customer Service Skills
- Customer Care
- Customer Service
- Customer Relationship Management
- Customer Retention
- Customer Manager
- Customer relationship
- Customer Services Course
- Difficult Customers
- Customer Care Course
Teachers and trainers (1)
Allocated Upon Enrolment
Tutor
Course programme
This Customer Service Certificate Online consists of the following six units:
Unit 1 – The Importance of Customer Service
Unit 2 – Identifying Customer Needs
Unit 3 – Developing Customer Service Strategies
Unit 4 – Maintaining Service Excellence
Unit 5 – Training for Customer Service
Unit 6 – Dealing with Difficult Customers
Certificate in Customer Services (Level 3)