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Distance and online learning Customer Relationship Management courses
- Course
- Online
- Intermediate
- 10h - 1 Year
- Online campus
..., analyse customer data, and personalise services. The modules focus on improving communication, problem-solving, complaint handling, and maintaining a professional customer journey across multiple channels. These are valuable skills that help businesses keep customers satisfied, increase loyalty... Learn about: Customer Retention, Sales Training, Customer relationship...
- Course
- Distance Learning
- Advanced
- December
- 400h
- Online campus
... on customer service as their key priority – over and above factors like product choice and even low prices. Quality Customer Service brings the kind of loyalty that cannot be purchased at any price. Substandard Customer Service can wreak irreparable damage on even the strongest and most established... Learn about: Customer Relationship Management, Quality Training, Customer Management...
- Course
- Online
- Beginner
- Different dates available
...Do you want to improve your customer service skills & want to make your customers happy? Do you want to exceed customer expectations and want to create clients who spread words about your business? If yes, then enroll now and benefit from this course. This Customer Service course teaches the basics... Learn about: Service Management, Customer Care, Personal Trainer...
- Course
- Online
- Beginner
- Different dates available
- Virtual classes
...The Certificate in Relationship Management develops your skills in business planning, account portfolio management, and the role of the relationship manager as a trusted adviser... Learn about: Customer relationship, Business plan analysis, Business Plan...
- Course
- Online
- Different dates available
...Demonstrate an understanding of the terms and benefits of CRM on a company’s bottom line Learning Outcomes Demonstrate an understanding of the terms and... Learn about: Customer Relationship Management, Relationship Building, Customer relationship...
- Course
- Online
- Beginner
- Different dates available
- 100h - 6 Months
- Delivery of study materials
- Support service
...Getting Started Unit 2: Defining Team Effectiveness Unit 3: Creating a Shared Service Vision and Purpose Unit 4: Creating Service Focused Team Unit... Learn about: Service Management, Customer Relationship Management, Customer Service...
- Course
- Online
- Intermediate
- 3h - 1 Year
- Online campus
... experience optimisation, service delivery planning, and the role of customer service managers in supporting business growth and brand reputation. Designed for flexible online learning, this CPD course enables learners to build professional knowledge at their own pace while gaining practical insight... Learn about: Team Training, Communication Skills, Confidence Training...
- Training
- Online
- Different dates available
...Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met. But how is this done? How do you ensure it’s consistent across your business? What... Learn about: Customer Care, Social Skills, Communication Training...
- Course
- Online
- Intermediate
- Different dates available
- 3 Months
... management strategies, Identify essential qualities for sales professionals, State the importance of after-sales service and customer relationship management... Learn about: Organisational Structure, Sales Process, Customer relationship...
- Course
- Distance Learning
- Different dates available
- 2 Years
...The concept of offering Retail Management as a compulsory specialization has been arrived at after keeping into consideration the way Retail Industry... Learn about: Business Administration, Part Time, Retail Management...
- Course
- Online
- Intermediate
- 7h - 1 Year
- Online campus
... immediately in real-world customer-facing roles. The Customer Service Advisor course is ideal for those looking to enter customer service, improve workplace performance, or strengthen transferable communication skills. Whether you are new to the field or seeking to enhance existing experience... Learn about: Communication Training, Customer Service Skills, Customer Relationship Management...
- Course
- Online
- February
...Recognise who the customers are and what they are looking for. -Develop strategies for creating engaged employees and satisfied customers in whatever business units you manage... Learn about: Customer relationship, Sales Training, Problem Solving...
- Course
- Distance Learning
- Different dates available
- 60h - 1 Year
- Support service
- Delivery of study materials
- Personal tutor
... personal relationships with customers. Learn how to professionally handle angry customers and complaints. Develop your verbal communication skills to more effectively manage customers over the phone. After completing this course individuals will be able to foster strong customer relations which results... Learn about: Handling Complaints, Customer Service, Reception Skills...
- Course
- Online
- Intermediate
- Different dates available
- Online campus
- Delivery of study materials
- Virtual classes
- Support service
... mile to provide excellent customer service... Learn about: Customer satisfaction, Behaviour styles, Customer Service...
- Course
- Online
- Intermediate
- 6h - 1 Year
- Online campus
... complaints, responding to queries, and supporting customers in a friendly and efficient manner. The content is designed to strengthen your communication style, enhance your workplace performance, and prepare you for customer-facing roles in a wide range of industries. This online CPD course is ideal... Learn about: Customer relationship, Customer Service, Customer Service Skills...
- Course
- Online
- January
...Demonstrate a customer service approach -Understand how your own behavior affects the behavior of others -Demonstrate confidence and skill as a problem solver... Learn about: Telephone techniques, Customer Manager, Sales Training...
- Short course
- Online
- October
- 5h
...business in terms of maximising profit and ensuring they have a good customer service approach in place. It comprises of 6 accredited and intensive course bundle... Learn about: Interview Skills, Customer Service, Managing Risk...
- Course
- Distance Learning
- Different dates available
- 2 Years
...The concept of offering Retail Management as a compulsory specialization has been arrived at after keeping into consideration the way Retail Industry... Learn about: Retail Management, Customer Relationship Management, Business and Administration...
- Course
- Online
- Intermediate
- 6h - 1 Year
- Online campus
... planning, and pipeline management. It also focuses on communication techniques, relationship-building strategies, and ethical sales practices that support sustainable business success. Key topics include prospecting methods, consultative selling, objection handling, and performance measurement. Ideal... Learn about: Sales Techniques, Business Development, Objection Handling...
- Course
- Online
- February
...self-awareness and our ability to ask feedback of others. We will look at the Johari Window in detail during this session, and how disclosure can help build good relationships... Learn about: Key Interpersonal Skills, Sales Techniques, Customer Retention Strategy...
- Course
- Online
- Different dates available
- 1 Year
...India has been considered as one of the most attractive tourist destinations in the world and this, in turn, has led the hospitality industry on a path of a never ending growth... Learn about: Hospitality Management, IT Management, Customer Relationship Management...
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Spending 6 months at Reception Academy was the most delightful experience from my life and I'm exceptionally cheerful and glad for picking these astounding courses (4 at Reception course and 2 at English course) . I truly prescribe everybody don't delay to do any courses with Reception Academy .Thank you particularly Nathalie, Rami and Daniel.
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I am extremely cheerful that I graduate Reception academy. I want to thanks to my mentor Pierre for his pateince & amazing teaching skills.I exceptionally recommend Reception Academy to everyone who wants to go in hospitality industry.
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I picked up hotel receptionist and Opera V5 course. It was extraordinary compared to other things that I made. In under about fourteen days I landed a position. Special Thanks to coach, Pierre,magnificent involvement with great individuals. I highly suggest Recption Academy to start a career in Hospitality Industry.
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- Training
- Online
- Different dates available
- Online campus
- Support service
...! With this online course you will learn all about up-selling techniques, like how to identify win-win opportunities and how to benefit from them. In addition, you will acquire customer service and cross selling techniques, becoming soon enough an up-selling expert! Keep in mind that the course is online, giving... Learn about: Sales Strategy, Persuasion Skills, Customer satisfaction...
...! With this online course you will learn all about up-selling techniques, like how to identify win-win opportunities and how to benefit from them. In addition, you will acquire customer service and cross selling techniques, becoming soon enough an up-selling expert! Keep in mind that the course is online, giving... Learn about: Sales Strategy, Persuasion Skills, Customer satisfaction...
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Spending 6 months at Reception Academy was the most delightful experience from my life and I'm exceptionally cheerful and glad for picking these astounding courses (4 at Reception course and 2 at English course) . I truly prescribe everybody don't delay to do any courses with Reception Academy .Thank you particularly Nathalie, Rami and Daniel.
← | → see all
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I am extremely cheerful that I graduate Reception academy. I want to thanks to my mentor Pierre for his pateince & amazing teaching skills.I exceptionally recommend Reception Academy to everyone who wants to go in hospitality industry.
← | → see all
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I picked up hotel receptionist and Opera V5 course. It was extraordinary compared to other things that I made. In under about fourteen days I landed a position. Special Thanks to coach, Pierre,magnificent involvement with great individuals. I highly suggest Recption Academy to start a career in Hospitality Industry.
← | → see all
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Excellent content that certainly covered more than I envisaged. Everything was easy to follow, well presented, and the immediate "contact us" facility, if you have any queries, is fantastic.
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Easy to understand, well-structured course. Great content with real world case studies. Excellent customer service.
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I have enjoyed my course that I have recently completed. I would certainly use the company again on one of their other courses. I feel that there is a wide and varied choice of courses which I'm sure I'll struggle to choose from. Keep up the great work!
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- Vocational qualification
- Online
- Different dates available
...sales manager or SalesForce specialist. This course is available to ensure that you have a comprehensive understanding of all the features and elements that lie within SalesForce... Learn about: SalesForce Admin, Selling Skill, Customer Relationship Management...
...sales manager or SalesForce specialist. This course is available to ensure that you have a comprehensive understanding of all the features and elements that lie within SalesForce... Learn about: SalesForce Admin, Selling Skill, Customer Relationship Management...
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Excellent content that certainly covered more than I envisaged. Everything was easy to follow, well presented, and the immediate "contact us" facility, if you have any queries, is fantastic.
← | → see all
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Easy to understand, well-structured course. Great content with real world case studies. Excellent customer service.
← | → see all
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I have enjoyed my course that I have recently completed. I would certainly use the company again on one of their other courses. I feel that there is a wide and varied choice of courses which I'm sure I'll struggle to choose from. Keep up the great work!
← | → see all