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Distance and online learning Customer Relationship Management courses
- Course
- Distance Learning
- Advanced
- December
- 400h
- Online campus
... on customer service as their key priority – over and above factors like product choice and even low prices. Quality Customer Service brings the kind of loyalty that cannot be purchased at any price. Substandard Customer Service can wreak irreparable damage on even the strongest and most established... Learn about: Customer Care, Quality Training, Customer relationship...
- Course
- Online
- Beginner
- Different dates available
...Do you want to improve your customer service skills & want to make your customers happy? Do you want to exceed customer expectations and want to create clients who spread words about your business? If yes, then enroll now and benefit from this course. This Customer Service course teaches the basics... Learn about: Customer database, Service Management, Customer Care...
- Course
- Online
- Intermediate
- 4h - 1 Year
- Online campus
..., communication skills, data management, and customer retention techniques. Learners will discover how CRM supports growth, loyalty, and repeat business, while helping organisations improve satisfaction and competitive advantage. This online programme is ideal for anyone interested in customer relationships... Learn about: Customer Relationship Management, Customer satisfaction, Communication Training...
- Course
- Online
- Beginner
- Different dates available
- Virtual classes
...The Certificate in Relationship Management develops your skills in business planning, account portfolio management, and the role of the relationship manager as a trusted adviser... Learn about: Business Plan, Business Studies, Business plan analysis...
- Course
- Online
- Different dates available
...Demonstrate an understanding of the terms and benefits of CRM on a company’s bottom line Learning Outcomes Demonstrate an understanding of the terms and... Learn about: Relationship Building, Customer Relationship Management, Customer Service...
- Course
- Online
- Beginner
- Different dates available
- 100h - 6 Months
- Delivery of study materials
- Support service
...Getting Started Unit 2: Defining Team Effectiveness Unit 3: Creating a Shared Service Vision and Purpose Unit 4: Creating Service Focused Team Unit... Learn about: Customer Relationship Management, Quality Training, Service Management...
- Course
- Online
- Intermediate
- 3h - 1 Year
- Online campus
... experience optimisation, service delivery planning, and the role of customer service managers in supporting business growth and brand reputation. Designed for flexible online learning, this CPD course enables learners to build professional knowledge at their own pace while gaining practical insight... Learn about: Team Training, Customer Relationship Management, Customer Service...
- Training
- Online
- Different dates available
...Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met. But how is this done? How do you ensure it’s consistent across your business? What... Learn about: Customer Relationship Management, Communication Training, Customer Service...
- Course
- Online
- Intermediate
- Different dates available
- 3 Months
... management strategies, Identify essential qualities for sales professionals, State the importance of after-sales service and customer relationship management... Learn about: Customer relationship, Sales Marketing, Customer Relationship Management...
- Course
- Distance Learning
- Different dates available
- 2 Years
...The concept of offering Retail Management as a compulsory specialization has been arrived at after keeping into consideration the way Retail Industry... Learn about: Customer Relationship Management, Business Administration, Part Time...
- Course
- Online
- Intermediate
- 7h - 1 Year
- Online campus
... immediately in real-world customer-facing roles. The Customer Service Advisor course is ideal for those looking to enter customer service, improve workplace performance, or strengthen transferable communication skills. Whether you are new to the field or seeking to enhance existing experience... Learn about: Customer Service, Customer Service Skills, Customer Relationship Management...
- Course
- Online
- February
...Recognise who the customers are and what they are looking for. -Develop strategies for creating engaged employees and satisfied customers in whatever business units you manage... Learn about: Team Leader, Sales Techniques, Customer Retention Strategy...
- Course
- Distance Learning
- Different dates available
- 60h - 1 Year
- Support service
- Delivery of study materials
- Personal tutor
... personal relationships with customers. Learn how to professionally handle angry customers and complaints. Develop your verbal communication skills to more effectively manage customers over the phone. After completing this course individuals will be able to foster strong customer relations which results... Learn about: Customer Relationship Management, Reception Skills, Customer Retention...
- Course
- Online
- Intermediate
- Different dates available
- Support service
- Online campus
- Delivery of study materials
- Virtual classes
... mile to provide excellent customer service... Learn about: Customer Service Skills, Customer Relationship Management, Customer relationship...
- Course
- Online
- Intermediate
- 6h - 1 Year
- Online campus
... complaints, responding to queries, and supporting customers in a friendly and efficient manner. The content is designed to strengthen your communication style, enhance your workplace performance, and prepare you for customer-facing roles in a wide range of industries. This online CPD course is ideal... Learn about: Customer Relationship Management, Telephone Skills, Customer Service...
- Course
- Online
- January
...Demonstrate a customer service approach -Understand how your own behavior affects the behavior of others -Demonstrate confidence and skill as a problem solver... Learn about: Customer satisfaction, Telephone techniques, Telephone answering...
- Short course
- Online
- October
- 5h
...business in terms of maximising profit and ensuring they have a good customer service approach in place. It comprises of 6 accredited and intensive course bundle... Learn about: Conflict Management, Customer Service, Time management...
- Course
- Distance Learning
- Different dates available
- 2 Years
...The concept of offering Retail Management as a compulsory specialization has been arrived at after keeping into consideration the way Retail Industry... Learn about: Customer relationship, Retail Management, Business and Administration...
- Course
- Online
- Intermediate
- 6h - 1 Year
- Online campus
... planning, and pipeline management. It also focuses on communication techniques, relationship-building strategies, and ethical sales practices that support sustainable business success. Key topics include prospecting methods, consultative selling, objection handling, and performance measurement. Ideal... Learn about: Objection Handling, Business Development, Customer Relationship Management...
- Course
- Online
- February
...self-awareness and our ability to ask feedback of others. We will look at the Johari Window in detail during this session, and how disclosure can help build good relationships... Learn about: Sales Training, Customer Service Skills, Network Training...
- Course
- Online
- Different dates available
- 1 Year
...India has been considered as one of the most attractive tourist destinations in the world and this, in turn, has led the hospitality industry on a path of a never ending growth... Learn about: Hospitality Management, IT Management, Customer Relationship Management...
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Excellent content that certainly covered more than I envisaged. Everything was easy to follow, well presented, and the immediate "contact us" facility, if you have any queries, is fantastic.
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Easy to understand, well-structured course. Great content with real world case studies. Excellent customer service.
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I have enjoyed my course that I have recently completed. I would certainly use the company again on one of their other courses. I feel that there is a wide and varied choice of courses which I'm sure I'll struggle to choose from. Keep up the great work!
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- Vocational qualification
- Online
- Different dates available
...sales manager or SalesForce specialist. This course is available to ensure that you have a comprehensive understanding of all the features and elements that lie within SalesForce... Learn about: SalesForce Automation, SalesForce Admin, Sales Marketing...
...sales manager or SalesForce specialist. This course is available to ensure that you have a comprehensive understanding of all the features and elements that lie within SalesForce... Learn about: SalesForce Automation, SalesForce Admin, Sales Marketing...
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Excellent content that certainly covered more than I envisaged. Everything was easy to follow, well presented, and the immediate "contact us" facility, if you have any queries, is fantastic.
← | → see all
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Easy to understand, well-structured course. Great content with real world case studies. Excellent customer service.
← | → see all
-
I have enjoyed my course that I have recently completed. I would certainly use the company again on one of their other courses. I feel that there is a wide and varied choice of courses which I'm sure I'll struggle to choose from. Keep up the great work!
← | → see all
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The course was great and I learnt a lot. the program is more industry-oriented. I worked on a project from the beginning to the end, this helped me to add a great piece to my portfolio.
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I did both beginner and intetrmediate UX design courses and I feel like they gave me confidence and sparked my passion for UX. I learnt a lot and now I see how I put in practice everything. Great practical examples, good environment. I totally recomend it!
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I’ve recently completed the UX Academy course run by Mobile UX London. it was a great user experience.
The course is taught by four passionate tutors meaning who had a variety of expertise & experiences.
The best part of the course , was working in small groups to put everything we learnt into practice.
It was a great opportunity to meet other course mates and UX’rs & UX enthusiasts. And it was interesting to learn from their experiences and asking advices. it’s a really affordable way to learn more about the UX Design process.
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- Course
- Online
- Intermediate
- 6 Weeks
...Using the research techniques outlined to help understand the problem you are tackling and gain a deep understanding of the user needs. At the end of day... Learn about: Project planning, Design Process, User Experience...
...Using the research techniques outlined to help understand the problem you are tackling and gain a deep understanding of the user needs. At the end of day... Learn about: Project planning, Design Process, User Experience...
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The course was great and I learnt a lot. the program is more industry-oriented. I worked on a project from the beginning to the end, this helped me to add a great piece to my portfolio.
← | → see all
-
I did both beginner and intetrmediate UX design courses and I feel like they gave me confidence and sparked my passion for UX. I learnt a lot and now I see how I put in practice everything. Great practical examples, good environment. I totally recomend it!
← | → see all
-
I’ve recently completed the UX Academy course run by Mobile UX London. it was a great user experience.
The course is taught by four passionate tutors meaning who had a variety of expertise & experiences.
The best part of the course , was working in small groups to put everything we learnt into practice.
It was a great opportunity to meet other course mates and UX’rs & UX enthusiasts. And it was interesting to learn from their experiences and asking advices. it’s a really affordable way to learn more about the UX Design process.
← | → see all