Description

Type

Course
Level

Intermediate
Methodology

Online

Duration

Flexible
Start date

Different dates available

As the front line in customer contact, call centers rely on proper documentation to track and resolve customer-related issues. This Business Impact explores the five stages of the call-center cycle.

Facilities

Online

Start date

Different dates availableEnrolment now open

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Subjects

Effective Communication
Flexibility
Customer Needs
Attention
Organization
Calm Under Pressure
Knowledge Retention
Highest quality support
Friendly behaviour
Speed controll

Teachers and trainers (1)

Name Name

Teacher

Course programme

The Importance of Call Tracking and Ticketing
Creating an Effective On-hold Message
Aligning Agent Behaviors with Caller Types

EXAM

Candidates opting for Vskills certification, will undergo the assessment exam at Vskills centers, across India. The details for same are as.

The Certification Exam is for one hour (1 hour) duration.
The exam has 50 multiple choice questions (1 marks each), with no negative marking.
The passing percentage is 50% i.e., 25 marks need to be scored in order to clear the exam.
One exam attempt is provided per registration with no limit on re-appearance.
Certification Exam is computer based exam, held every month at Vskills exam centers.
Exam result is shown after submitting the exam.

Additional information

CERTIFICATION

Successful candidates receive the hard copy certificate usually in 7-10 working days and the link to soft copy can be accessed with in 2-3 working days, post exam date.

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Frontline Call Center Skills Training Course

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Frontline Call Center Skills Training Course

Questions & Answers

Reviews

Subjects

Course programme

Add similar coursesand compare them to help you choose.

Add similar courses
and compare them to help you choose.