Government Funded Customer Retention courses

...This course will guide you to develop customer relationships through an extensive understanding of all the concepts and best practices of CRM that ultimately grow your business and improve your career. From understanding the benefits of having strong customer relations, generating strategies... Learn about: Customer Relationship Management, Customer relationship, Customer Retention...

... customer relations Understand how to boost a client’s confidence in you and the organisation you represent Recognise the importance of customer retention... Learn about: Customer Retention, Customer Service Skills, Customer Retention Strategy...

... to customers. You will study 2 mandatory units: Prepare yourself to deliver good customer service... Learn about: Customer Relationship Management, Customer Retention, Key Account Management...

...This qualification will help you prepare for working within a customer service environment This include delivery of effective customer service and supporting the customer service environment... Learn about: Customer satisfaction, Customer Care, Customer Manager...

...The course is designed for people employed in a senior customer service capacity who wish to gain a nationally recognised qualification and study through a combination of distance and work based learning. Candidates gain their Customer Service NVQ 4 qualification through the preparation... Learn about: Customer Service, Customer Relationship Management, Key Account Management...

...Completing this NCFE Level 3 Certificate in Principles of Customer Service course with us will show that you have a high standard of knowledge and skills to be employed in the customer service sector and understand the need for quality, customer-centred approaches in all sectors... Learn about: Customer Service, Customer satisfaction, Customer Manager...

.../business. You will study 2 mandatory units: Understand customer service to improve service... Learn about: Customer Service, Customer Relationship Management, Key Account Management...

... customer requirements in a professional, effective, and efficient manner. This is an increasingly competitive world and there are many organisations, which on the face of it offer potential customers the same products or services. The organisations that understand the importance of customers and... Learn about: Customer Care, Customer Retention, Verbal Skills...

...The course is designed for people employed in a customer service capacity who wish to gain a nationally recognised qualification and study through distance/work based learning. Candidates gain their Customer Service NVQ 2 qualification through the preparation of a portfolio of work-based evidence... Learn about: Customer Retention, Customer Relationship Management, Key Account Management...

...Unit Four –Concluding the Client Assignment and Obtaining Client Sign-Off The following topics are covered: Recording progress; Negotiating revisions to the programme... Learn about: Persuasion Skills, Negotiation Skills, Customer Manager...

... to customers. You will study 2 mandatory units: Prepare yourself to deliver good customer service... Learn about: Relationship Marketing, Customer Service, Key Account Management...

...The course is designed for people employed in a customer service capacity who wish to gain a nationally recognised qualification and study through distance and work based learning. Candidates gain their Customer Service NVQ 3 qualification through the preparation of a portfolio of work-based... Learn about: Relationship Marketing, Key Account Management, Customer Service...

.../business. You will study 2 mandatory units: Understand customer service to improve service... Learn about: Key Account Management, Customer Retention, Relationship Marketing...

... and organisational effectiveness; health and safety in ICT and contact centres; customer care; interpersonal... Learn about: Customer Retention, Team Training, Customer Care...

... and organisational effectiveness; health and safety in ICT and contact centres; customer care; interpersonal... Learn about: Team Training, Customer Care, Customer Service...

... of the advice and guidance service ·Interact with clients using a range of media ·Develop personal performance through delivering customer service Plus three... Learn about: Customer Service, Customer Relationship Management, Customer Retention...

...action ·Advocate on behalf of advice and guidance clients ·Prepare to represent advice and guidance client in formal proceedings ·Present cases for advice... Learn about: Customer Relationship Management, Relationship Marketing, Customer Service...