Government Funded Customer Care Distance and online learning courses

...route through a business related Level 3 course at The College, possibly leading to a place at university. Progression to Apprenticeship Training is also an option... Learn about: Functional skills, Customer Service, Customer Care...

...differ Tailor your approach to meet various customers Understand the use of gestures and body language when dealing with clients Identify key aspects... Learn about: Customer Retention, Customer Service Skills, Customer Care...

...Mandatory Units Communicate using customer service language Follow the rules to deliver customer service... Learn about: Verbal Communication, Effective Communication, Customer Service Skills...

..., customer service and legislation, dealing with customer complaints and helping customers with particular needs... Learn about: Customer Service, Customer Care, Effective Customer Care...

...students with a desire to pursue a career in supervision, management, events or run their own hospitality business. Year One (Subsidiary Diploma)... Learn about: Food safety, Customer Care, Professional development...

...how to deal effectively with anger, aggression and complaints Define the role of receptionist Describe good practice in receiving visitors and guests... Learn about: Telephone Skills, IT Security, Quality Training...

...A further 30 credits must be achieved by completing a minimum of one unit from each of the four option groups; at least 10 of these 30 credits must be at Level... Learn about: Customer Service, Effective Communication, Verbal Communication...

... course is designed for people who wish to gain an understanding of principles and practice of Customer Relations. No prior knowledge is required... Learn about: Customer Service, Social Skills, Telephone Skills...

...are available for anyone that is 19 years old and over, that have lived in the EU/UK for the past 3 years. Course Content Unit 1 Principles of Wine Sources... Learn about: Customer Care...

...video-recorded presentation, voice-recorded interview, assessor observation and/or written questionnaire response... Learn about: Customer Service, Conflict Resolution, Organizational Skills...

...the community Equality & diversity in the workplace Assessment Learners will be required to complete a series of tutor marked assignments ( normally 1 after each unit)... Learn about: Travel Tourism, Communication Skills, Tourism management...

... •Identify what customers want •Devise a plan for service excellence •Deliver a service excellence project •Monitor and assess the effectiveness of the plan •Maintain service excellence in your organisation... Learn about: Quality Training, Customer Service, Quality Systems...

... to give you a basic understanding of catering and food service with applied knowledge and skills. You will be introduced to basic cookery and customer care skills with the opportunity to develop good working practices. You will work in the College’s well equipped kitchens and the College Brasserie... Learn about: Food safety, Customer Care...

...will have an additional knowledge of this elite sector along with the Current Industry trends thereby keeping our students abreast of the current market Scenario... Learn about: Consumer Behaviour, Retail Management, Customer Care...

...Approximate Study Time: 80 Hours (Self Study) Buy Now More Info This course is designed for people who wish to develop their client practice skills... Learn about: Relationship Marketing, Relation Management, Customer Service...

... customer requirements in a professional, effective, and efficient manner. This is an increasingly competitive world and there are many organisations, which on the face of it offer potential customers the same products or services. The organisations that understand the importance of customers and... Learn about: Customer Service Skills, Customer Retention, Customer Care...

...comprise 88 SCQF credit points at SCQF level 8 and 96 SCQF credit points at SCQF level 7. Candidates must complete a further 56 SCQF credit points... Learn about: Marketing Theory, Business Law, Business Statistics...

...a business plan; Identify the type of information to include in a business plan; Prepare an outline of a business plan. Unit Nine – Customer Care an Introduction... Learn about: Communication Training, Communication Skills, Customer Care...