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Handling difficult people courses
- Course
- Online
- Intermediate
- Different dates available
- 1 Year
... more, which are all covered in this best-selling training course. The Dealing With Difficult People In Life & Work will equip you with the essential skills to deal with difficult people in a range of situations, both personal and professional. You will learn key conflict management and conflict resolution strategies... Learn about: Problem Solving, Difficult People...
- Short course
- (Manchester)
...Learn a better awareness of how to handle difficult and awkward people within a working environment. Suitable for: Trainee solicitors. Solicitors. In-house lawyers. HR Managers. Members of...
- Training
- Lutonand5 other venues
- Manchester, Birmingham, Leeds, Sheffield, High Wycombe
- 1 Day
...In many organisations we come across the Customer from hell. Handling that customer effectively is crucial to the success of any organisation...
- Short course
- Inhouse
- 1 Day
... an appropriate conflict resolution style to get maximum results. React to confrontations quickly and efficiently while maintaining your emotional balance. Identify toxic words and handle them while maintaining the efficiency of your conversation. Suitable for: Anyone...
- Course
- London
... of people management...
- Training
- Online
- Intermediate
- 1 Day
... the other areas of our life. By focusing on effective ways to work with negative and difficult people, you will be able to increase productivity, collaboration... Learn about: Conflict Management, Team Work, Team Training...
- Course
- Worcester
- 1 Day
...On completion of this course, delegates will know how to: Recognise difficult behaviour and potential problem situations. Use the Prime Directives and other essential techniques. Develop strategies for communicating and listening effectively. Understand negotiating skills and how to apply...
- Course
- Sheffield
...To develop a strategy and tactics for dealing with difficult situations. -To consider how to fix the problem in the short term and prevent a reoccurrence. in the long term...
- Course
- Exeterand2 other venues
- Taunton, St Austell
- 1 Day
... triggers and create coping strategies. Become your own positive influence. All delegates receive a personal profile. Suitable for: Anyone who would like effective and practical information on how to identify, understand and cope with 'difficult people'. This information-packed and entertaining presentation...
- Short course
- Inhouse
- 1 Day
... confidence in group situations. Suitable for: Trainers, Managers, Facilitators, Educators, Course Designers, HRD Professionals and anyone involved in the training of people in an office, retail, distribution or service environment...
- Course
- London
...This course has been designed for staff working within Health and Social Services, Housing and the Voluntary Sector who may face difficult situations involving people who have a mental health problem... Learn about: Mental Health...
- Training
- Warrington
- 1 Day
...To project a professional image whilst examining voice control, key stages of the call, controlling the call, and handling difficult situations...
- Training
- Winchester
...Suitable for: Managers, team leaders, supervisors the 'key people' in the organisation who deal every day with staff, customers, suppliers...
- Short course
- Leicester
- 1 Day
...Aimed at teaching you to be less accommodating and more assertive in setting clear boundaries for others. Suitable for: Anyone who finds it difficult to say 'no' at work...
- Short course
- Birmingham
- Different dates available
- 1 Day
...This course will help delegates to assess their personality type to see whether they are more passive, aggressive or assertive in their manner. It will give delegates tips on how to be more confident and teach them how to best handle awkward people and situations, both at home and at work. It helps... Learn about: Training budget, Building protection, Confidence Training...
- Short course
- Glasgow City
- Beginner
- 2 Days
... and conflict. · Handling difficult people. · Learning to say ‘no’... Learn about: Assertive Behaviour, Assertiveness Training...
- Training
- Coventry
- 1 Day
... behaviour. Handle difficult people in a positive manner. Understand the use of feedback to check effectiveness of communication. Suitable for: Delegates will learn the essential skill of communication and how to use their style to influence others, remain in control and develop self confidence when managing...
- Training
- Inhouse
- 1 Day
... sources of dissatisfaction Saying no – blending assertion with empathy Diffusing difficult situations Strategies for handling difficult people Achieving...
- Training
- Inhouse
... - The 3 golden rules - Rights and assertiveness - Levels of assertion - Handling difficult situations and people This course forms part of our Developing...
- Vocational qualification
- Abingdon
- 1 Day
...Aimed at: Medical receptionists who have more than one year's experience, who may have attended a previous basic course, or who have extra responsibilities. Content. Assertiveness skills for dealing with difficult people. Handling complaints and dealing with difficult situations. The current...
- Short course
- Basingstoke
- 1 Day
... know you can use Handling difficult people and situations Practicing the Art of Saying No Moving awkward situations forward Managing conflict Course...
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