Communication Skills inhouse

...The course explores both formal and informal negotiations in the workplace. Suitable for: Suitable for: negotiators with experience and some previous training...

...for presenters and trainers of any ability. Why Attend: We have all experienced presenters who astound us with their charisma, style and grace...

...Our continuing engagement of his services is a testament itself" - H.R. DIRECTOR ABC Training Solutions come to you! We do not deliver PUBLIC courses... Learn about: Client Management, Client satisfaction evaluation, Listening Skills...

...pull together to get the result you want. By looking at what you are saying as well as how you are saying it, you can be sure of a successful outcome... Learn about: Presentation Skills, Speech Polishing, Pitch Polishing...

...Anyone experiencing difficulties getting people to listen to them or dealing with difficult people. "Believe in yourself! Have faith in your abilities!...

...the telephone interface between their advisors, customers, clients and suppliers. This course recognises the importance of standards and providing a...

...Building clients' self esteem A practical one day workshop on a NEW therapeutic approach to self-esteem. Course's main learning points: How to improve...

...> Client facing staff > Client facing Managers / Team Leaders Course Content The first contact many organisations have with any potential client is very often over the telephone...

...to be successful customer service ambassadors. Suitable for: Sales, customer service and call centre staff - and any other staff who are regularly on...

...This is often due to an unfortunate past experiences they have had. When people complain about meetings being a ‘waste of time’ or ‘boring’ they are really...

...you need pace and rhythm. To change minds, shape visions or even tell people what you do all day, you must choose and order y. Suitable...

...They will develop their use of voice and body language for an effective, charismatic presence. Suitable for: Presenters and managers looking for advanced...

...with the end result that participants gain valuable insights into how to build rapport, deliver clear and concise communication and develop positive relationships...

...specific training in Customer Service skills, whether dealing with customers face to face, over the phone or to other internal colleagues, can help... Learn about: Planning and Business...

...Analyse the style of both parties and the balance of power and adapt as necessary. Suitable for: This programme is for you if you are not getting...

...to improve their telephone and communication skills Basic Telephone Techniques This course is recommended as an introductory course to telephone techniques and customer service...

...Close calls effectively. INTRODUCTION As we progress into 2004, new advances in communications are taking place at a breathtaking pace. E-mail is now established...

...Deliver your potentially negative message while getting a good response. Encourage or discourage anyone strongly in the direction of your choice...

...or confidence to do so. Anyone who needs to present confidently and effectively, but who lacks the experience or confidence to do so. Presenting for Beginners...

...2 Days Starting in a new job is often a challenging experience. A new employee can take several weeks to fit into a new role and fully understand...