Management Inhouse

...To achieve a full certificate in Hospitality Quick Service, Food Preparation and Cooking or Multi-skilled Candidates are required to complete 7 units in total...

...The "Attitude Virus" is contagious, it spreads quickly within the workplace, and it causes negativity in all aspects of work life. This new workshop focuses...

...To understand the benefits of good customer care and to develop key skills when in contact with customers. Suitable for: Tailored to all levels Tailored to all levels...

...Course Information Best practices aim at optimizing procedures to the highest possible level of efficiency. With sufficient knowledge, proper processes and techniques...

...benchmarking Plan the development of existing staff using constructs of behaviour Understand how to obtain critical incidents to apply to the competency framework...

...and from solving local problems to tackling those with global implications. EIA was introduced first in the USA nearly 40 years ago, as a government response...

...and to support customer service improvements -who need to communicate in a clear, confident way -who have a developing knowledge about their organisation's...

...chance to learn new skills & gain a valuable qualification at the same time. This NVQ is aimed at candidates who are in work roles where they have to provide...

...Preparing for the audit What are the risk areas? How is the tax and NI liability determined? -Managing the audit? Payroll records Expenses Benefits Purchase...

...We can design content to meet your development and training requirements. Also, and very importantly, the cost per person is often less than booking...

...tact and patience. Suitable for: Customer service staff, from the novice to the experienced, who want to build their level of confidence and skills...

...Liaise and communicate with owners, tenants, surveyors and contractors for the required repairs, by being able to prepare mini specifications...

...Overview: - Appraisal - your hopes and concerns? - Taking a proactive approach - Actions checklist - before, during and after - Receiving and giving feedback...

...but to shine and go that extra mile. Course review: Learn how to handle unhappy customers - both face-to-face and over the phone through our bite sized training course...

...Every customer interaction they have is shaping the external perception of your organisation - for better or worse. Your customers have never had so...

...Every customer interaction they have is shaping the external perception of your organisation - for better or worse. Your customers have never had so...

...available on an in-company basis only. · Directors' Duties, Liabilities and Responsibilities...

...in a training environment using simulated conditions and the test(s) are based on you showing what you can do as an individual through the completion... Learn about: Construction Training, Construction Safety, Construction models...

... management Appreciate the benefits of performing appraisal meetings to all Understand how to prepare and conduct effective appraisals Set SMART objectives... Learn about: Motivational objectives, Learning and Development, Interpersonal Communication...

... an understanding of several key issues and practical techniques including environmental monitoring and measurement, environmental audit and waste management. Suitable for: Graduates in science, engineering or technology who are working in the metals manufacturing sector and wish to expand their theoretical...