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Inside Telephone Sales Training Course

DSM Sales Training

Short course

In Belfast City ()

£ 227 VAT exempt

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Description

  • Type

    Short course

  • Level

    Intermediate

  • Duration

    1 Day

DSM Sales Training Course on Telephone Sales has been designed from practical experiences of insides sales with business and consumer clients. You will learn the skills to listen and respond effectively to customers’ requirements.

About this course

The course has been designed over one (1) day to give a full understanding of the art of effective consultative telephone sales and will cover the following areas;

Understand how buyers buy and align telephone selling activities.
Become a trusted Seller while fuelling interest with both new prospects and existing clients.
Encourage clients to discuss issues and provide solutions.
Qualify and disqualify telephone sales opportunities based on objective decision criteria.
Improve selling win rate in competitive markets and avoid no decision.
Negotiate the steps leading to successful closure of an inside sale.
Manage and shorten inside selling cycles.
Become more proactive to various sales situations.
Modify telephone sales calls activities to become more productive.

Sales Team Leader
Office / Administration Team
Inside Sales Executive

The course has been structured for those professionals interested in gaining experience in Inside Sales

Delegates who fully attend the course will receive a certificate on the course completion.

We will teach both the practical and real-world experience of what it takes to succeed in telephone sales

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Subjects

  • Sales
  • Sales Training
  • Telephone Skills
  • Telephone management
  • Telephone answering
  • Negotiation Skills
  • Telephone services coordination
  • Customer Service
  • Support for telecommunications user
  • Sales Techniques

Teachers and trainers (1)

Stephen McComb

Stephen McComb

Senior Consultant

I have sold to both Public and Private companies across the world through both direct sales and tenders. My core competency for the last 25 years has been complex sales where there are multiple stakeholders. I have had the privilege of opening new accounts on every continent and have worked with Marks & Spencer's, Cathy Pacific and Marriott Hotels and the US Government to name but a few. I teach what works in the real world and mix it with theory to give you a blended learning experience. I trust I can teach you some hard learned lessons and help you sell more

Course programme

The course has been designed over one (1) day to give a full understanding of the art of effective consultative telephone sales and will cover the following areas;

  • Understand how buyers buy and align telephone selling activities.
  • Become a trusted Seller while fuelling interest with both new prospects and existing clients.
  • Encourage clients to discuss issues and provide solutions.
  • Qualify and disqualify telephone sales opportunities based on objective decision criteria.
  • Improve selling win rate in competitive markets and avoid no decision.
  • Negotiate the steps leading to successful closure of an inside sale.
  • Manage and shorten inside selling cycles.
  • Become more proactive to various sales situations.
  • Modify telephone sales calls activities to become more productive.

See related categories

Inside Telephone Sales Training Course

£ 227 VAT exempt

The best Sales Skills courses

See all

See all