Maximising Appointments on the Telephone

PTP Training & Marketing Ltd
PTP Training & Marketing Ltd
5.0
1 review
  • I had a fantastic day on this course. You really had opened my mind to live sound with your teaching style which is amazing. Thank you so much for giving such a learning experience.
    ← | →

Short course

In Edinburgh, Birmingham, Bristol and 3 other venues

£ 430 VAT inc.

Call the centre

1509889632

Description

  • Type

    Short course

  • Level

    Intermediate

  • Location

    At 6 venues

This telephone training course is ideal for those who want to improve their calls to maximise appointments. It will also help those fielding incoming sales enquiries to increase their conversion rates.

Facilities

Location

Start date

Birmingham (West Midlands)
See map
Landmark, 2 Snow Hill Queensway Birmingham

Start date

MayEnrolment now open
Bristol (Gloucestershire)
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Landmark, 5th Floor, One Temple Quay Temple Back East Bristol

Start date

JuneEnrolment now open
Edinburgh (Midlothian/Edinburghshire)
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Edinburgh Training and Conference Venue 16 St. Mary's Street Edinburgh

Start date

MayEnrolment now open
London
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&Meetings 150 Minories Aldgate London

Start date

AugustEnrolment now open
MayEnrolment now open
Manchester (Greater Manchester)
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Cheadle House Cheadle Royal Business Park Cheadle Manchester

Start date

AugustEnrolment now open
Nottingham (Nottinghamshire)
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Village Hotel Club Nottingham Brailsford Way, Chilwell Nottingham

Start date

JulyEnrolment now open
See all (6)

About this course

To improve calling techniques
To enhance negotiating skills on the telephone
To overcome personal obstacles to closing
Improve their qualification techniques

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Reviews

5.0
  • I had a fantastic day on this course. You really had opened my mind to live sound with your teaching style which is amazing. Thank you so much for giving such a learning experience.
    ← | →
100%
5.0
excellent

Course rating

Recommended

Centre rating

Dan Gamble

5.0
23/03/2019
About the course: I had a fantastic day on this course. You really had opened my mind to live sound with your teaching style which is amazing. Thank you so much for giving such a learning experience.
Would you recommend this course?: Yes
*All reviews collected by Emagister & iAgora have been verified

This centre's achievements

2019

All courses are up to date

The average rating is higher than 3.7

More than 50 reviews in the last 12 months

This centre has featured on Emagister for 13 years

Subjects

  • Telephone answering
  • Appointments
  • Introduction
  • Setting
  • Telephone
  • Types
  • Outgoing calls
  • Calls
  • Telephone Calls
  • Maximise
  • Make Outgoing Calls

Course programme

Maximising Appointments on the Telephone - Timetable

09:30 - 09:45 Coffee & Course Objectives

09:45 - 10:15 Setting out our Objectives

10:15 - 11:00 Types of Closes To Maximise Appointments (Over 20 types of closes are studied)

11:00 - 11:30 Preparation for the Calls (Includes an introduction to objection-handling)

11:30 - 11:45 Coffee Break

11:45 - 12:30 Participants to Make Outgoing Calls (One to one supervision and advice)

12:30 - 13:30 Lunch Break

13:30 - 14:00 Discussion on 1st Session of Calls

14:00 - 14:30 Improving Qualification (When to use Open and Closed Questions)

14:30 - 15:00 Role Plays (Here delegates practise closing early & often so that it becomes second nature)

15:00 - 15:15 Coffee Break

15:15 - 16:00 Participants to Make Outgoing Calls (One to One Supervision and Advice)

16:00 - 16:30 Problems and Solutions

16:30 - 16:45 Summary & Action Plans Agreed

See related categories

Call the centre

1509889632

Maximising Appointments on the Telephone

£ 430 VAT inc.