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Telephone answering courses Scotland
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I spent 20 minutes over the phone to plan the day with the instructor as I was more than excited and I got the opportunity to work out the best way to arrange the best equipment setup.
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- Short course
- Edinburghand5 other venues
- Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- September
...This telephone training course focuses on incoming and/or outgoing calls whose purpose it is to lead to sales or appointments. Closing techniques are a vital component to making the most out of these calls, and during this course a best closing style is found and then practised by means of a series... Learn about: Telephone answering, Telephone Calls...
...This telephone training course focuses on incoming and/or outgoing calls whose purpose it is to lead to sales or appointments. Closing techniques are a vital component to making the most out of these calls, and during this course a best closing style is found and then practised by means of a series... Learn about: Telephone answering, Telephone Calls...
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I spent 20 minutes over the phone to plan the day with the instructor as I was more than excited and I got the opportunity to work out the best way to arrange the best equipment setup.
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I had a fantastic day on this course. You really had opened my mind to live sound with your teaching style which is amazing. Thank you so much for giving such a learning experience.
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- Short course
- Edinburghand5 other venues
- Birmingham, Bristol, London, Manchester, Nottingham
- Intermediate
- May
...This telephone training course is ideal for those who want to improve their calls to maximise appointments. It will also help those fielding incoming sales enquiries to increase their conversion rates... Learn about: Telephone Calls, Make Outgoing Calls, Outgoing calls...
...This telephone training course is ideal for those who want to improve their calls to maximise appointments. It will also help those fielding incoming sales enquiries to increase their conversion rates... Learn about: Telephone Calls, Make Outgoing Calls, Outgoing calls...
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I had a fantastic day on this course. You really had opened my mind to live sound with your teaching style which is amazing. Thank you so much for giving such a learning experience.
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I consider myself fortunate enough to get the training from there. All in all, it has been one of the most worthwhile things I have done in a long time and I feel sure that I will reap the benefits throughout my sound engineering journey, be that at my current amateur level or if I take it further into a career. I would have no hesitation to go back to Base Sound for more training as the need takes me.
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- Short course
- Edinburghand5 other venues
- Birmingham, Bristol, Leeds, London, Nottingham
- Intermediate
- May
...This generating new business by telephone course is guaranteed to give delegates the confidence to make calls professionally. Demonstrations of live-calls will be made by the tutor which will be followed by each delegate making genuine sales calls in a quiet environment. Delegates will also improve... Learn about: Business English, Business to plan, Telephone answering...
...This generating new business by telephone course is guaranteed to give delegates the confidence to make calls professionally. Demonstrations of live-calls will be made by the tutor which will be followed by each delegate making genuine sales calls in a quiet environment. Delegates will also improve... Learn about: Business English, Business to plan, Telephone answering...
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I consider myself fortunate enough to get the training from there. All in all, it has been one of the most worthwhile things I have done in a long time and I feel sure that I will reap the benefits throughout my sound engineering journey, be that at my current amateur level or if I take it further into a career. I would have no hesitation to go back to Base Sound for more training as the need takes me.
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The 4 days were amazing at TV presenting masterclass with Darren and Seam were so patient and friendly. The class was full of helpful tips and practical. I can easily recommend this course for anyone interested in TV presenting.
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- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- June
...This telephone training course deals with telephone etiquette when making both incoming and outgoing calls. Live calls are made to help delegates improve their skills in these vital areas... Learn about: Telephone Calls, Telephone answering, Telephone Cold Calling...
...This telephone training course deals with telephone etiquette when making both incoming and outgoing calls. Live calls are made to help delegates improve their skills in these vital areas... Learn about: Telephone Calls, Telephone answering, Telephone Cold Calling...
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The 4 days were amazing at TV presenting masterclass with Darren and Seam were so patient and friendly. The class was full of helpful tips and practical. I can easily recommend this course for anyone interested in TV presenting.
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- Short course
- Edinburghand6 other venues
- Wymeswold, Birmingham, Bristol, Leeds, London, Manchester
- Intermediate
... target industries. This Advanced Telephone Prospecting training course is available throughout the... Learn about: Customer Service Skills, Customer relationship, Communication Skills...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- April
- 1 Day
...This one day workshop focuses on how to deliver an excellent customer experience via email and on the telephone. You will learn the do's and dont's that increases customer loyalty. Delegates will be come experts in delivering excellent customer service levels on the phone and ensure their email... Learn about: Communication Training, Communication Skills, Customer Service...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- February
...? (An exercise to discover delegates personal experience of poor service.) 14:30 - 14:45 Incoming Calls - The Basics (First impressions, Answering the Telephone... Learn about: Incoming Telephone Calls, Outgoing calls, Telephone answering...
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The events I have done since the training the audience range is always being so great and I am very much thankful to the trainers that made me able to do this. I am extremely blessed to get training from there.
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- Short course
- Edinburghand7 other venues
- Wymeswold, Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- August
... Other Companies? 10:30 - 11:15 Incoming Calls - The Basics (First impressions, Answering the Telephone, The Correct Vocabulary, Keep In Touch, Details) 11:15... Learn about: Incoming Calls, Closing the Sale...
... Other Companies? 10:30 - 11:15 Incoming Calls - The Basics (First impressions, Answering the Telephone, The Correct Vocabulary, Keep In Touch, Details) 11:15... Learn about: Incoming Calls, Closing the Sale...
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The events I have done since the training the audience range is always being so great and I am very much thankful to the trainers that made me able to do this. I am extremely blessed to get training from there.
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Similar training and in other locations
- Course
- Online
- Intermediate
- Different dates available
... with detailed ideas about running a telephone answering service business. You will know the benefit, strategies of running this service and effective method to increase the list of your client. This Telephone Answering Service Business Training course is also a gem for those who are in virtual assistant,... Learn about: Money work, Telephone answering, Entrepreneurial Mindset...
- NVQ
- Online
- Different dates available
- 1 Year
... of relevant subjects, from customer relations and telephone skills to front desk management and leadership. With each module taking between 15 and 30 minutes... Learn about: Customer Service, Hospitality Management, Hotel Management...
- Course
- Online
- Intermediate
- Different dates available
- 1 Day
...Dealing with customers over the telephone can often generate problems that are rarely experienced face to face; it only takes one bad experience with you over the phone to potentially drive a customer, even regulars to look for another company to provide them with products/services... Learn about: Telephone Training Skill, Improve Communication, Influencing Skills...
- Course
- Online
- Different dates available
... in a challenging situation, or on the receiving end of an angry or rude caller, you will get an insight into effective tips to handle any telephone conversation, which way it flows. By improving how you communicate on the telephone and enhancing basic communication skills, you will improve on almost every aspect... Learn about: Telephone answering, Online Course, Telephone Etiquette...
- Course
- Online
- March
...Virtually everybody in sales today sells over the phone at least part of the time. Perhaps it is time for you to evaluate how you use the telephone and where it fits into your sales and marketing mix. This course will show you how the telephone can supplement, enhance, and sometimes replace... Learn about: Customer relationship, Customer Care, Customer Service Skills...
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Thanks to Reception Academy for giving a great experience in short period of time.Very happy to get a job at Hilton Double Tree. Special thanks to Instructor Daniel.
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I express my big thanks to Reception Academy Team for everything. I have learnt so many useful things in these 4 weeks
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- Course
- Online
- Beginner
- Different dates available
... of the course and check your answers to ensure they are all correct. Dealing with internal enquiries ✅ Taking Bookings via telephone ✅ Taking messages ✅ Check in scenarios... Learn about: Customer Service, Skills and Training, Communication Training...
... of the course and check your answers to ensure they are all correct. Dealing with internal enquiries ✅ Taking Bookings via telephone ✅ Taking messages ✅ Check in scenarios... Learn about: Customer Service, Skills and Training, Communication Training...
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Thanks to Reception Academy for giving a great experience in short period of time.Very happy to get a job at Hilton Double Tree. Special thanks to Instructor Daniel.
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I express my big thanks to Reception Academy Team for everything. I have learnt so many useful things in these 4 weeks
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- Course
- Distance Learning
- Different dates available
... Telephone skills As a result of this training receptionists will become: Interactive with practice managers to deliver on the practices mission and vision... Learn about: Communication Skills, Patient Care, Telephone answering...
- Course
- Distance Learning
- Different dates available
... if a reception team. The programme consists of six - three hour sessions covering: Reception skills and qualities Quality and service Telephone skills Appointment... Learn about: Front Desk Services, Customer Service, Practical Reception Skills...
- Course
- Online
- Different dates available
- 2 Weeks
... customers and external customers is and why customer service is importantUnderstand the lifetime value of a customerImplement telephone etiquette... Learn about: Internal Customers, Internal Communications, Internal Auditng...
- Vocational qualification
- Online
- Different dates available
- 6 Months
... Telephone skills Telephone Reception Skills Dos and Don’ts on the telephone Handling problems and objections Controlling anger Dealing with criticism... Learn about: Customer relationship, Telephone answering, Customer Care...
- Course
- Online
- Intermediate
- Different dates available
- 1 Day
... interact professionally and that they understand the challenges faced in delivering the ever more demanding customer experience your customers expect. This telephone techniques course provides each learner with the knowledge and practical abilities required to meet these expectations and deliver a first... Learn about: Call Handling, Telephone answering, Customer Care...
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I strongly recommend Reception Academy to everyone who interested in hospitality industry, as because of Pierre and Nathalie we get a good quality which boost our career.
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Reception Academy is full of wonderful & hard working people. I met extraordinary associates (my class) and an incredible mentor, Pierre.I learned lot & I wish everyone to do this experience.
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- Course
- Online
- Different dates available
- 1 Day
...• Transferring messages into a hotel computer programme such as Opera PMS • How to handle difficult situations • How to take a message at the desk... Learn about: Interpersonal Communication, Office IT, Telephone answering...
...• Transferring messages into a hotel computer programme such as Opera PMS • How to handle difficult situations • How to take a message at the desk... Learn about: Interpersonal Communication, Office IT, Telephone answering...
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I strongly recommend Reception Academy to everyone who interested in hospitality industry, as because of Pierre and Nathalie we get a good quality which boost our career.
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Reception Academy is full of wonderful & hard working people. I met extraordinary associates (my class) and an incredible mentor, Pierre.I learned lot & I wish everyone to do this experience.
← | → see all
- Course
- Distance Learning
- Different dates available
... Telephone skills As a result of this training receptionists will become: Interactive with practice managers to deliver on the practices mission and vision... Learn about: Telephone Skills, Reception Skills, Dental Management...
- Course
- Online
- January
...Demonstrate a customer service approach -Understand how your own behavior affects the behavior of others -Demonstrate confidence and skill as a problem solver... Learn about: Customer Manager, Telephone answering, Customer satisfaction...
- Short course
- Online
- Advanced
- Different dates available
- 1 Day
... course work is required for this telephone training course, however it will be interactive. Suitable for: New or existing staff... Learn about: Influencing Skills, Improve Communication, Telephone Skills...
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