Miller Hospitality courses

...üSimple techniques for scheduling work, e.g. rotas/ shifts. üEffective methods of communication to give instructions and achieve performance standards...

...ü Brainstorming and creative thinking techniques. ü How to gather and interpret information to solve a problem. ü The difference between data and information...

...the nature of teams and the features of team roles and responsibilities including the advantages and disadvantages. How to identify training needs...

...This qualification is recommended for all open food handlers. This course will include: ü Legislation ü Food Safety Hazards ü Temperature Control ü Refrigeration...

...to provide people with the skills required to plan an effective appraisal. It will enable participants to understand the principals of performance management...

...aspects of team and relationship building. The course will include: ü The nature of formal and informal working relationships. ü The role of open communications...

...ü Ways of obtaining feedback from others. ü Receiving and responding positively to feedback. ü Personal action planning techniques...

...The course includes:  Equipment familiarisation  Health and Safety guidelines  Cleaning of the machine  Food safety  How to operate equipment effect...

...where people will be assessed in their business environment. The qualification will be complete once the participant has demonstrated the knowledge...

...This course aims to provide people with practical advice and cost effective ideas to enhance service quality for those customers with disabilities and special needs...

...ü The importance of excellent Customer Service. ü The Tourism, Leisure and Hospitality industry - sectors, benefits and values of tourism. ü What makes...

...introduce advanced service skills. The course will enable participants to work with others to review and develop their Customer Service and communication skills...

...The qualification is achieved through a combination of 108 hours guided learning and assessments. This theoretical and practical training qualification...

...This course will include: ü Safe, Hygienic & Secure working environments in Hospitality. ü Effective Teamwork. ü Giving Customers a positive impression...

...Suitable for: people who want to build skills in housekeeping in the Hospitality Industry people who want to build skills in housekeeping in the Hospitality Industry...

...within food handling environments. This course will include: ü Safe, Hygienic & Secure working environments in Hospitality. ü Effective teamwork...

...Suitable for: This programme is for any Chef who has the potential to become a Head Chef, particularly those who have been promoted without formal training...

...Safety and Security ü Data Protection ü Legislation...

...ü Disability Discrimination and Equal Opportunities ü Health and Safety Legislation ü Incorporating Legislation into Change and Improvement...