Miller Hospitality courses

...üSMART targets. The role and purpose of objectives and targets. üCauses of conflict and incompatibility between targets/objectives in the workplace...

...üHow to plan the implementation and communication of decisions. Suitable for: Line Managers Line Managers There are always problems and decisions to be made in Management...

...The purpose of this course is to develop Team Leaders understanding of how to develop their team. Participants will gain knowledge to help them understand...

...Chilling and Cold Holding ü Cooking, Hot Holding, Reheating ü Food Handling ü Principles of Safe Food Storage ü Cleaning ü Food Premises and Equipment...

...and skills required to conduct a successful appraisal. This programme aims at identifying the benefits of the appraisal process and using SMART objectives...

...ü Relationship building at work, and social skills appropriate to the workplace. ü The range of behaviours which develop, maintain and destroy trust at work...

...The course will include: ü The roles, functions and responsibilities of a Team Leader. ü Limits of authority and accountability, and how these are defined...

... The perfect Espresso  Texturing the milk  Temperature gauging  Presentation of the coffee  Upsell - the double shots etc...

...preparation, cooking and service of food. The Award in Practical Foods Safety for Catering Level 2 is designed for people working in a food environment...

...Welcome to Excellence programme. It is designed to help individuals acquire the knowledge and skills essential for providing services that meet the specific...

...ü What makes a business or organisation stand out? ü The customer experience. ü Delivering excellent Customer Service. ü Successful verbal & none verbal communication...

...This course is designed to build on the knowledge and skills already developed from the Welcome Host programme. It will maximise individual potential...

...Effective teamwork. Giving customers a positive impression. Preparation & clearing of service area. Food Safety in catering. Service of food at the table...

...Suitable for: Anyone who works to serve customers in the Hospitality Industry Anyone who works to serve customers in the Hospitality Industry The Award...

...The Award in Hospitality and Catering Principles (housekeeping) is designed for people who want to build skills in housekeeping in the hospitality industry...

...and/or achieve their first formal qualification in hospitality. Possible career pathways include chef, fast food service assistant, food processing operatives or kitchen assistant...

...be looking for in a Head Chef. This course is designed specifically to help businesses to maximise profit from their food production area. It is designed...

...Safety and Security ü Data Protection ü Legislation...

...ü Sector Approaches to Customer Service. ü Influences on Customer Service Delivery and Satisfaction. ü Ethics and Values of Customer Service...