Miller Hospitality courses

...of how to plan and allocate work. The course also covers how to monitor a team's work The course will include: ü SMART targets. The role and purpose of objectives and targets...

...ü How to calculate and use simple averages and basic summary statistics. ü How to prepare and use grouped data and tables. ü Interpretation of charts and diagrams...

...üTuckman's model of team development - forming, storming, norming and performing. üAn outline of team roles and responsibilities and how to use this in leading the team...

...üCooking, Hot Holding, Reheating. üFood Handling. üPrinciples of Safe Food Storage. üCleaning. üFood Premises and Equipment. Suitable for: Anyone who handles...

...and its benefits. ü The performance management process & cycle. ü Planning and preparing for the appraisal interview. ü How to structure an effective appraisal interview...

...ü Relationship building at work, and social skills appropriate to the workplace. ü The range of behaviours which develop, maintain and destroy trust at work...

...ü Ways of obtaining feedback from others. ü Receiving and responding positively to feedback. ü Personal action planning techniques...

...of coffee needs more than the world's finest espresso beans, it needs a skilled Barista. With the continuous evolution of the coffee culture...

...of guided learning and assessments. Participants will be required to build a portfolio of evidence through various methods. This is a practical qualification...

...needs and expectations of people with disabilities and special needs. It also aims to ensure a warm welcome and high standard of service is offered to all customers...

...ü Providing information and advice. ü Meeting specific needs. ü Dealing with difficult situations. ü Boosting business. ü Assessment activity...

...who works in a customer facing role Welcome Host Plus gives people the opportunity to excel in providing a higher class standard of service...

...* Service of Alcoholic & Non Alcoholic drinks.* Dealing with payments.* *2 of these must be completed...

...Suitable for: Anyone who works to serve customers in the Hospitality Industry Anyone who works to serve customers in the Hospitality Industry The Award...

...This is a good qualification for people who are preparing to work, or who already work, in the hospitality industry. Participants will be supported through...

...and cooking in the hospitality industry. This qualification is designed for new or existing support staff wanting to build their existing skills and experience...

...It is designed to ensure that participants are aware of the need to buy at the best price, utilise every piece of food purchased to its maximum and...

...and Image ü Delivery ü Handling Problems ü Development and Improvement Unit 2 Provide Customer Service within the Rules - ü Health, Safety and Security...

...Unit 2 Customer Service Rules and Regulations ü Organisational Procedures and Change ü Involvement of Others in Change ü Consumer and Data Protection Legislation...