Miller Hospitality courses

...of how to plan and allocate work. The course also covers how to monitor a team's work The course will include: ü SMART targets. The role and purpose of objectives and targets...

...Candidates will also learn how to plan the implementation and communication of decisions. The course will include: Day 1 ü Knowing how to describe a problem...

...üTuckman's model of team development - forming, storming, norming and performing. üAn outline of team roles and responsibilities and how to use this in leading the team...

...For participants to leave with an understanding of: üFood Safety Hazards. ü Legislation. üTemperature Control. üRefrigeration, Chilling and Cold Holding...

...ü How to conduct the appraisal interview. ü How to identify training needs as part of the appraisal process. ü Setting "S.M.A.R.T." Objectives as part of the appraisal process...

...ü Relationship building at work, and social skills appropriate to the workplace. ü The range of behaviours which develop, maintain and destroy trust at work...

...of an effective Team Leader. It is aimed at developing people to seek, accept and respond positively to feedback on personal performance and to improve workplace performance...

...staying ahead of your competitors is vital. Our experience Barista trainer will give general background knowledge and the skills to serve a perfect coffee...

...skills required to operate safely within food handling environments. This course will include: ü How to take personal responsibility for food safety...

...Suitable for: Anyone in a customer facing environment Anyone in a customer facing environment Welcome All is a programme designed by the Northern Ireland Tourist Board...

...ü Providing information and advice. ü Meeting specific needs. ü Dealing with difficult situations. ü Boosting business. ü Assessment activity...

...who works in a customer facing role Welcome Host Plus gives people the opportunity to excel in providing a higher class standard of service...

...* Service of Alcoholic & Non Alcoholic drinks.* Dealing with payments.* *2 of these must be completed...

...ü Reception communication procedures in the Hospitality Industry. ü Arrival of Customers. ü Departure of Customers. ü Dealing with bookings...

...Suitable for: people who want to build skills in housekeeping in the Hospitality Industry people who want to build skills in housekeeping in the Hospitality Industry...

...within food handling environments. This course will include: ü Safe, Hygienic & Secure working environments in Hospitality. ü Effective teamwork...

...Also desirable for Kitchen Managers & Owner Managers who will benefit from a better understanding of what is needed to maximise profit, and what they should...

...and Image ü Delivery ü Handling Problems ü Development and Improvement Unit 2 Provide Customer Service within the Rules - ü Health, Safety and Security...

...ü Added Value and Competitive Advantage. ü Balance Between Customer Service and Organisational Goals. ü Personal Behaviour and the Behaviour of Customers...