Miller Hospitality courses

...ü Simple techniques for scheduling work, e.g. rotas/ shifts. ü Effective methods of communication to give instructions and achieve performance standards...

...setting in relation to problems. üBrainstorming and creative thinking techniques. üHow to gather and interpret information to solve a problem...

...group or team and how those needs may be met will also be explored. The course will include: ü Definition of a workplace team and how it differs from a group...

...For participants to leave with an understanding of: üFood Safety Hazards. ü Legislation. üTemperature Control. üRefrigeration, Chilling and Cold Holding...

...ü How to conduct the appraisal interview. ü How to identify training needs as part of the appraisal process. ü Setting "S.M.A.R.T." Objectives as part of the appraisal process...

...aspects of team and relationship building. The course will include: ü The nature of formal and informal working relationships. ü The role of open communications...

...The course will include: ü The roles, functions and responsibilities of a Team Leader. ü Limits of authority and accountability, and how these are defined...

...staying ahead of your competitors is vital. Our experience Barista trainer will give general background knowledge and the skills to serve a perfect coffee...

...skills required to operate safely within food handling environments. This course will include: ü How to take personal responsibility for food safety...

...Welcome to Excellence programme. It is designed to help individuals acquire the knowledge and skills essential for providing services that meet the specific...

...ü Providing information and advice. ü Meeting specific needs. ü Dealing with difficult situations. ü Boosting business. ü Assessment activity...

...introduce advanced service skills. The course will enable participants to work with others to review and develop their Customer Service and communication skills...

...* Service of Alcoholic & Non Alcoholic drinks.* Dealing with payments.* *2 of these must be completed...

...This course will include: ü Safe, Hygienic & Secure working environments in Hospitality. ü Effective Teamwork. ü Giving Customers a positive impression...

...Chemicals & equipment used for cleaning in the Hospitality Industry ü Cleaning and Servicing of Hospitality Areas ü Maintain Housekeeping Supplies ü Provide...

...The Level 2 Certificate in Hospitality and Catering Principles (Food Processing and Cooking) is designed for people who want to build skills in food processing...

...ü Function Planning ü Gross Profit (GP) Maximisation ü Utilising Seasonal Produce ü The Law and Legislators ü Staff Rota Planning ü Staff Training...

...This course will include: Unit 1 Deliver Customer Service includes - ü Customer Service Defined ü Reputation of the Organisation ü Procedures ü Impression...

...Suitable for: People in Customer Service roles who already have the skill required to pass Level 2. People in Customer Service roles who already have...