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Classroom-based Other Corporate Communication NVQ
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SDL were very friendly and also honoured all appointments and I always felt supported throughout. I enjoyed the course and would recommend this to anyone who is looking to get a national qualification in Customer Service. Many thanks to all of you.
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We deceide that all frontline staff would benefit from undertaking this qualification -we negotiated this with SDL and decided on appropriate units to be taken including an extra unit that was over and above the full qualification but was very useful to us as a business. SDL were there to support and also to advise throughout and we are extremely pleased with the service and that all the staff now have a level 3 - it has and will continue to help our business.
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- NVQ
- Horncastleand2 other venues
- On Site, Lincolnshire
- 9 Months
... who can influence and make changes in their workplace, use the organisation's rules and policies to deliver excellent customer service, have good communication skills...
... who can influence and make changes in their workplace, use the organisation's rules and policies to deliver excellent customer service, have good communication skills...
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SDL were very friendly and also honoured all appointments and I always felt supported throughout. I enjoyed the course and would recommend this to anyone who is looking to get a national qualification in Customer Service. Many thanks to all of you.
← | → see all
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We deceide that all frontline staff would benefit from undertaking this qualification -we negotiated this with SDL and decided on appropriate units to be taken including an extra unit that was over and above the full qualification but was very useful to us as a business. SDL were there to support and also to advise throughout and we are extremely pleased with the service and that all the staff now have a level 3 - it has and will continue to help our business.
← | → see all
- NVQ
- Crawley
...Further Information Please contact Employer Services on 0845 1550043 and then press 4 or 01293 453438, or email us at employers@centralsussex.ac.uk... Learn about: Customer Service...
- NVQ
- Bridgwater
...Optional Units: The optional units cover a wide variety of roles within customer service including: communicate effectively with customers, promote additional... Learn about: Customer Service...
Similar training in other typologies
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- January
...15:45 Role Plays 15:45 - 16:30 Effective Customer Care Letter Writing 16:30 Summary Action Plans Agreed... Learn about: Customer relationship, Customer Manager, Customer Relationship Management...
- Short course
- West Yorkshire
...Internal communication can be a complex, even confusing activity in even the smallest company. It seems, the larger the company...
- Short course
- Bristol
- 1 Day
...To develop communication skills and confidence in communication. Suitable for: Managers, leaders and supervisors who wish to develop communication skills and confidence in communication...
- Short course
- Colchester
- Beginner
- 1 Day
...This course aims to: To develop personal confidence and competence in communication skills To develop the confidence to be assertive in any situation To understand how using body language and tone can be used to improve communication To learn the significance of different learning styles... Learn about: Personal Effectiveness, Assertiveness Training, Communication Skills...
- Short course
- High Wycombe
- 1 Day
...On successful completion of this course, attendees will be able to: understand the principles of effective interpersonal communication in the workplace, avoid ambiguity in verbal and written communications, use assertive language and behaviour to put your point across, recognise, avoid and handle...
- Master
- Madrid (Spain)
... or organizations; public, private or non-profit. Manage different types of corporate communication, both external and internal: relations with the media, civil...
- Vocational qualification
- Roby
- 2 Years
...From this course you will learn skills of analysis and communication. Communication is sending and receiving messages - but it is how this is done that is interesting. We communicate ideas and our identity in many ways, whether we intend to or not.This course will give you an insight into how...
- Training
- City Of Londonand3 other venues
- Dubai, Paris, İstanbul
- Advanced
- Different dates available
...Overview Governance is now acknowledged as a core business function. Governance is not simply about compliance – whether with the law, regulation... Learn about: Compliance Management, Risk and Crisis Management, Corporate Governance...
- Course
- London
- Different dates available
...Develop your communication skills and increase your personal effectiveness in the workplace. This course will include work on using the telephone, interview techniques, presentation skills and communicating in meetings... Learn about: Effective Communication, Interview Techniques, Communication Training...
- Course
- Victoria (Canada)
- Advanced
- September
...In the Digital Communication program you'll study how digital communication impacts society. You'll explore the ways communication influences and reflects society and culture, and the role that digital technology has in the communication process... Learn about: Communication Training, Communications Planning, Digital Communication...
- Course
- Cardiff
...might employ a whole customer service team to answer questions, give advice and offer refunds on faulty products. Customer service often involves dealing with the public face-to-face...
- Course
- London
...The Communication Process What happens when face to face communication takes place and how to avoid being misunderstood Interview Techniques...
- Course
- Swift Current (Canada)andanother venue.
- Warman
- Intermediate
- Different dates available
...You will develop fundamental employability skills through study of the principles of communication and active listening techniques... Learn about: Persuasive purposes, Communication Skills...
- Course
- Birkenhead
... communication skills. Qualifications gained: Level 2 Diploma in Customer Service (QCF) (Competence Element & Knowledge Element) Functional Skill in Mathematics... Learn about: Customer Service...
- Course
- Plymouth
...About the course The primary role of a unified communications technician is to establish and maintain communications systems under supervision. They use a range of remote and physical tools and equipment. They install basic communication hardware and software. They also deal with routine service...
- Course
- Mansfield
...onto an advanced apprenticeship and the potential to work in a supervisory role. How do I apply? Contact Siobhan Johnson, employer engagement lead 01623 627191... Learn about: Customer Service...
- Vocational qualification
- Grantham
- 6 Weeks
...Units in the core knowledge series include: Unit 1: Communication in the work place. Unit 2: Understanding and using shapes. Unit 3: Understanding and using numbers. Unit 4: Health and Safety in a working environment... Learn about: Communication Training, Part Time, Skills and Training...