-
All
-
Online
-
Filters
-
Lancashire
-
Online
-
Type of studies
-
+ Filters (1)
Classroom-based Customer Management NVQ in Lancashire
- NVQ
- Preston
...NVQ Customer Service Units covered and assessed: Prepare yourself to deliver good patient service. Provide patient service within the rules. Process patient service information. Deal with patients face to face. Deliver reliable patient service. Recognise and deal with patient's queries, requests...
- NVQ
- Salford
... working in a customer service delivery role in a wide variety of organisations...
Similar training and in other locations
- NVQ
- Online
... their career path and for those who want recognition of their skills and experience. These qualifications provide the foundation to progression in a range of different roles, which involve customer contact... Learn about: Customer Service...
- NVQ
- Online
- Different dates available
- 1 Year
...This course will guide you to develop customer relationships through an extensive understanding of all the concepts and best practices of CRM that ultimately grow your business and improve your career. From understanding the benefits of having strong customer relations, generating strategies... Learn about: Customer Retention, Customer Relationship Management, Customer relationship...
- NVQ
- Online
- Different dates available
- 12 Months
...Course Content This course assesses the following units: Unit 1: Customer Service and Legislation Understand what customer service is and how to... Learn about: Customer Retention, Customer Retention Strategy, Customer Care...
- NVQ
- Distance Learning
...To gain knowledge and skills on customer service. Suitable for: Designed for staff who are responsible for delivering customer service and who interact directly with the customer, for example sales or retail staff, staff working on service desks, call centre staff...
- NVQ
- Distance Learning
- Different dates available
- 1 Year
...The Home Study Courses Include the Following 7 Units:- Unit One - What is Customer Service Excellence? The following topics are covered: Why... Learn about: Customer Service, Quality Training, Market Research...
- NVQ
- Online
- Different dates available
- 1 Year
...The Customer Service course is designed for anyone who wants to create an efficient service culture that builds loyal relationships with their customers and a better environment for the company they work in. Upon successful completion of the course, you will not only be eligible to receive... Learn about: MS Excel, Customer Expectations, Customer Service...
- NVQ
- Online
- Different dates available
- 12 Months
...Completing this NCFE Level 3 Certificate in Principles of Customer Service course with us will show that you have a high standard of knowledge and skills to be employed in the customer service sector and understand the need for quality, customer-centred approaches in all sectors... Learn about: Customer Manager, Customer Service Delivery, Customer satisfaction...
- NVQ
- Online
... who are changing their career path and for those who want recognition of their skills and experience. These qualifications provide the foundation to progression in a range of different roles, which involve customer contact... Learn about: Customer Service...
- NVQ
- Online
- Different dates available
- 1 Year
... and handle the tricky situation smoothly. Furthermore, learn the techniques to please the customer, and practice essential components of customer service to build a trustworthy relationship with the customers... Learn about: Customer Service...
- NVQ
- Online
- Different dates available
- 1 Year
...This course will provide invaluable insights into one of the most significant aspects of operating a business – handling difficult customers and dealing with customers both in person and on the phone. Understanding what affects customer retention, knowing the client, optimizing customer service...
- NVQ
- Online
- Different dates available
- 1 Year
...The Call Centre & Customer Service Training Course is designed to help call center professionals expertly handle customer calls and ensure that every caller receives the best possible service. You will get provide with the skill building in every aspect of handling calls from customers... Learn about: Customer Service, Call Centre...
- NVQ
- Online
- Different dates available
- 1 Year
...Telephone etiquette implies being respectful to the person you are talking with, and form a pleasant visual impression over the telephone. Telephone etiquette is essential for representing a company or business. Through this Diploma in Customer Service: Telephone Etiquette course, you will learn... Learn about: Customer Service...
- NVQ
- Online
- Different dates available
- 1 Year
... service and understand company policies, administer those policies precisely and set proper customer-business bonds. Furthermore, you will discover various techniques to achieve customer satisfaction, develop your skills and practice essential elements of customer service... Learn about: MS Excel, Customer Service...
Similar training in other typologies
- Short course
- Chorleyand2 other venues
- Manchester, Liverpool
- Beginner
- 1 Day
... Customer Care. Suitable for: This course will benefit all individuals with customer contact responsibilities...
- Training
- Manchesterand11 other venues
- Basingstoke, Birmingham, Bristol, Southampton, Reading, Swindon, Garforth, Woking, Brentwood, Oxford, London ...
- 1 Day
...Suitable for: Anyone working in a customer service environment providing service to either internal or external customers. Anyone handling incoming and out bound telephone calls...