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Customer Retention courses Birmingham
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
...tips and knowledge to ensure you genuinely know what your customer wants and needs and how to deliver it so that they become your best ambassadors. Understand... Learn about: Customer Service Skills, Customer relationship, Customer Relationship Management...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- December
...14:00 Lunch 14:00 - 15:30 Handling Difficult Situations 15:30 - 16:30 Tracking and measuring satisfaction 16:30 Summary and Action Plans Agreed... Learn about: Customer relationship, Customer Care Skills, Customer Service...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- October
...This course helps delegates manage customer's expectations and how objections can be handled in a positive way. How to handle objections in a positive... Learn about: Customer Service Skills, Customer Retention Strategy, Customer relationship...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Advanced
- March
...Timetable 09.30-10.00: Coffee and Introduction.What makes customer service amazing? 10.00-10.30: The essentials of advanced customer service and how... Learn about: Public Sector, Customer Manager, Customer Retention...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- November
... and role-playing delegates will improve their customer-care skills when answering the telephone... Learn about: Excellent Customer Care, Customer Service, Customer Retention...
Similar training online and classroom-based
- Course
- Online
- Intermediate
- Different dates available
- 260h
... course teaches essential elements of customer service and explains how these can be implemented for the success of a business. The course also covers dealing with difficult situations, the importance/value of customer feedback and how to handle complaints in an effective and beneficial manner. Key topics include... Learn about: Service reports and dashboards, Service outsourcing sales, Customer Retention...
- Course
- Online
- Beginner
- Different dates available
- 14h
... stand out from the crowd. With this Customer Service Advanced Diploma Level 3 course, you will learn about the keys to provide unparalleled customer service by looking into different types of customers and how to serve them. This course will help you recognize how your attitude affects your services... Learn about: Customer Retention, Customer relationship, Customer Manager...
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