PPi Learning Services courses

...EU directives.This course covers the selection, monitoring and performance of suppliers, minimizing risks, supplier/contract relationships and negotiating...

...Building successful teams 12PMIPDUs awarded APMCPDpoints awarded...

...This course is a revision programme that builds on delegates' existing knowledge and experience in a coaching environment. Delegates must ensure that...

...Body of Knowledge (PMBoK® Guide) Post course study pack...

...Upon completion of this course delegates will receive a workbook containing information regarding exam arrangements, exam taking hints and...

...It focuses on the development of a clear understanding of the disciplines and methodologies underpinning successful programme and project management and their practical application...

...Analysis and trend identification Categorisation, priority and severity coding Proactive Problem Management Release Management Storage, protection...

...of discipline specific appendices. Delegates must achieve a minimum of 50% in each exam, and a combined overall total of...

...The course is intended to promote ITIL 'Best Practice' in Capacity Management, and allows the course attendees the opportunity to explore all aspects...

...is designed for Service Management professionals who are working within the Change Management environment as a practitioner, or those wishing to gain...

...This workshop is intended to promote ITIL 'Best Practice' in Configuration Management. It gives you the opportunity to explore all aspects of Configuration Management in detail...

...changed processes and roles in Service Operation : Event Management Request Fulfilment Access Management New and Changed Functions : The Technical Management...

...and description of Problem and Error Control activities Establishing proactive Problem Management within an organisation The role of Availability Management...

...Objectives and scope for projects, development, test & live Identifying and documenting the need for change Categorisation, coding systems, change forms...

...or those wishing to gain a qualification within this specific area of Service Management.Examination - This course ends with 2 one hour exams...

...Management Capacity planning and the Capacity Database Workload management, performance monitoring, application sizing, modelling, resource management...

...Case Study and a set of. The course is intended to promote ITIL 'Best Practice' in Service Level Management, and allows the course attendees the opportunity...

...and models of Service Management and balance some of the opposing forces within Service Management Service Strategy The three types of Service Providers...

...The 7 step improvement process Functions The Service Desk Technical Management Application Management IT Operations Management Roles Understand the...

...major aspects of Service Design Looking at different Service Sourcing approaches and options New and changed processes and roles in Service Design...