PPi Learning Services courses

...supplier/contract relationships and negotiating to ensure a successful outcome. An overview of contract strategy and the procurement life cycle is covered...

...This course begins at the selection stage, looking at sources available and procurement, competencies, team development, challenges and opportunities...

...and experience have been validated, the final stage is to sit a 3 hour, 150 question multiple choice exam, based on the publication A Guide to the Project...

...consistently objective assessment. This is a computer based exam for delegates outside North America. Delegates are responsible for booking the exam throughPMI's...

...that they find difficult to understand. Course contentOver the 2 days there will be opportunities to review knowledge gaps and practise exam technique...

...to the increasing recognition of project management as a generic management discipline and the desire of project managers to achieve chartered manager status...

...CI breakdown level, relationships, attributes Identification, control, status accounting and verification Planning Management information Change Management...

...The course is intended to promote ITIL 'Best Practice' in Availability Management, and allows the course attendees the opportunity to explore all aspects...

...(essay style) and a one hour closed-book multiple-choice paper consisting of 25 questions. Both papers will be based on the 'Martco' Case Study and a set of discipline specific...

...and 1 hour 'closed book' multiple-choice paper, with 25 questions. Both exams are based on a case study...

...This workshop is intended to promote ITIL 'Best Practice' in Configuration Management. It gives you the opportunity to explore all aspects of Configuration Management in detail...

...function The Application Management function The IT Operations Management function (IT Operations Control and Facilities Management) Continual Service...

...Incident Management's relationship to Problem Management: matching incidents to known errors and outstanding problems Definition of the Problem Management process...

...Getting started Selection, identification, classification and describing configurations Establishing baselines Roles and responsibilities for projects...

...A 1 hour 'closed book' written paper and a 1 hour 'closed book' multiple-choice paper, with 25 questions. Both exams are based on a case study This course...

...costing and charging policy options, benefits and justification Cost centres Monitoring and interfaces with Service Level Management Availability Management...

...Both papers will be based on the 'Martco' Case Study and a set of discipline specific appendices. Delegates must achieve a minimum of 50% in each...

...The role of communication in Service Operation Incident Management Request Fulfilment Problem Management Continual Service Improvement Basic concepts...

...multiple choice ITIL Foundation Certificate in Service Management v3 Exam. Course contentService Management as a practice Understand the concept of...

...complementary and web based material) Service Management as a Practice The concept of a Service T he concept of Service Management The Service Lifecycle...