PPi Learning Services courses

...Contract management Financial management 12PMIPDUs awarded APMCPDpoints awarded...

...Course content Topics covered include: Employing a team Competency frameworks Competency selection People development Influencing Effective leadership...

...Management Body of Knowledge (PMBOK® Guide). The questions are developed by individuals from around the globe who hold the CAPM® credential and are monitored...

...eligibility requirements prior to attending the course. Course includes: PMP® pre-course study pack PMP® course materials A Guide to the Project Management...

...and a final set of multiple choice questions and answers...

...which enables them to demonstrate how they have brought together and applied their learning to a real workplace programme, project or case study...

...functions, staffing levels, skills, environment, processes and procedures Incident Management The Incident Management process: logging, prioritisation...

...of Availability Management in detail, through a series of lectures and interactive exercises.ExamThe course concludes with a one and a quarter hour written assignment...

...The course is intended to promote ITIL 'Best Practice' in Capacity Management, and allows the course attendees the opportunity to explore all aspects...

...or those wishing to gain a qualification within this specific area of Service ManagementExamination - The course ends with 2 one hour exams...

...through a series of lectures and exercises. This workshop is intended to promote ITIL 'Best Practice' in Configuration Management. It gives you the opportunity...

...The examination is a 90 minute 'closed book' exam consisting of 20 complex multiple choice questions, and is invigilated by ISEB. The pass mark is 16/20 (80%)...

...and description of Problem and Error Control activities Establishing proactive Problem Management within an organisation The role of Availability Management...

...the Change Configuration and Release processes. The course is also useful to those of you working in one particular discipline, but wishing to broaden...

...This course is for Service Management professionals who are working within a Service Desk or Incident Management environment as a practitioner...

...This course will consider the business, management, technical, organisational and operational issues associated with each Service Support and Service Delivery...

...hour written assignment (essay style) and a one hour closed-book multiple-choice paper consisting of 25 questions. Both papers will be based on the 'Martco'...

...an understanding of the key terminology and key concepts of Service Management Processes Candidates will gain an understanding of how the Service Management...

...the Service Lifecycle and its key concepts Understand the business value of the phases of the Service Lifecycle Key concepts and definitions Understanding...

...The IT Operations Management function (IT Operations Control and Facilities Management) Continual Service Improvement Managing improvements to IT Services...