PPi Learning Services courses

...together with the tender process.Contract preparation will be discussed and delegates will gain an understanding of contract payment options...

...Course content Topics covered include: Employing a team Competency frameworks Competency selection People development Influencing Effective leadership...

...and experience have been validated, the final stage is to sit a 3 hour, 150 question multiple choice exam, based on the publication A Guide to the Project...

...prior to attending this course.Course contentThis course covers the 9 knowledge areas, 5 process groups, professional responsibility and the PM Framework...

...through tackling typical questions under tutor guidance. In addition they will have the opportunity to discuss any areas they find difficult to understand...

...It focuses on the development of a clear understanding of the disciplines and methodologies underpinning successful programme and project management and their practical application...

...functions, staffing levels, skills, environment, processes and procedures Incident Management The Incident Management process: logging, prioritisation...

...of Availability Management in detail, through a series of lectures and interactive exercises.ExamThe course concludes with a one and a quarter hour written assignment...

...The course is intended to promote ITIL 'Best Practice' in Capacity Management, and allows the course attendees the opportunity to explore all aspects...

...A 1 hour 'closed book' written paper and 1 hour 'closed book' multiple-choice paper, with 25 questions. Both exams are based on a case study This course...

...through a series of lectures and exercises. This workshop is intended to promote ITIL 'Best Practice' in Configuration Management. It gives you the opportunity...

...at different Service Sourcing approaches and options New and changed processes and roles in Service Design : Service Catalogue Management Information Security Management (ISM)...

...This course is for anyone who wishes to improve, or needs to formalise, their understanding of the principles of Problem Management 'Best Practice'Examination...

...storage and retrieval of master copies of software, media and documentation Managing software - version, change, build, release control Change Management...

...or those wishing to gain a qualification within this specific area of Service Management.Examination - This course ends with 2 one hour exams...

...resource management Capacity forecasting...

...of Service Level Management in detail, through a series of lectures and interactive exercises.Examination - The course concludes with a one and a quarter...

...Management Technology and Architecture Looks at some of the generic requirements for an integrated set of Service Management Technology...

...the Service Lifecycle and its key concepts Understand the business value of the phases of the Service Lifecycle Key concepts and definitions Understanding...

...Technology and Architecture Benefits of automation Operational requirements Examination The examination is a 90 minute 'closed book' exam consisting...