PPi Learning Services courses

...UK contract law is a complex environment and managers need to be aware of how case law affects the contract/supplier process, including international...

...This course begins at the selection stage, looking at sources available and procurement, competencies, team development, challenges and opportunities...

...are thoroughly familiar with the PMBoK® and complete the 20 hours pre-course study prior to attending this course. Course content Once previous education...

...This credential focuses on project leadership skills and demonstrates a solid foundation of experience in effectively managing projects.This course...

...Upon completion of this course delegates will receive a workbook containing information regarding exam arrangements, exam taking hints and...

...in Programme and Project Management is a valued qualification in its own right, units covered are included in the full Diploma in Programme and Project Management...

...Analysis and trend identification Categorisation, priority and severity coding Proactive Problem Management Release Management Storage, protection...

...of Availability Management in detail, through a series of lectures and interactive exercises.ExamThe course concludes with a one and a quarter hour written assignment...

...The course is intended to promote ITIL 'Best Practice' in Capacity Management, and allows the course attendees the opportunity to explore all aspects...

...and 1 hour 'closed book' multiple-choice paper, with 25 questions. Both exams are based on a case study...

...to explore all aspects of Configuration Management in detail, through a series of lectures and exercises...

...Supplier Management Service Transition Managing the transition through the lifecycle The Service V model New and changed processes and roles in Service Transition...

...Both exams are based on a case study Course contentTopics covered include: Understanding the scope, terminology and concepts of Problem Management Defining...

...auditing and verification What a Configuration Management system should contain and how to populate it Software libraries and storage Maintenancev secure...

...This course is for Service Management professionals who are working within a Service Desk or Incident Management environment as a practitioner...

...This course will consider the business, management, technical, organisational and operational issues associated with each Service Support and Service Delivery...

...hour written assignment (essay style) and a one hour closed-book multiple-choice paper consisting of 25 questions. Both papers will be based on the 'Martco'...

...process activities, interfaces and metrics for the 7 step improvement process The role of Governance for Continual Service Improvement Key Concepts...

...multiple choice ITIL Foundation Certificate in Service Management v3 Exam. Course contentService Management as a practice Understand the concept of...

...of IT Services Managing conflicting balances in Service Operation New and changed processes and roles in Service Operation: Event Management...