Principles of Supervising Customer Service Performance

The following course, offered by Bradford College, will help you improve your skills and achieve your professional goals. During the program you will study different subjects which are deemed to be useful for those who want to enhance their professional career. Sign up for more information!Course content includes: How to lead by example and demonstrate fantastic service Techniques to motivate and coach team members Actions to take when customer service goes wrong Monitoring and measuring your team’s service performance.