Professional Telephone Selling
Course
In Coventry
Description
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Type
Course
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Location
Coventry
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Duration
2 Days
Master some distinct techniques for increased profits and improved customer loyalty. Suitable for: Anyone responsible for making outbound telesales calls to customers or prospects.
Important information
Documents
- Customer Information Sheet
Facilities
Location
Start date
Start date
About this course
None
Reviews
Teachers and trainers (5)
Anushka Stach
Trainer
BEd, NLP Master Practitioner Anushka specialises in training which focuses on personal and interpersonal communication skills. She brings her highly motivational energy and enthusiasm to a range of areas from sales and customer service to management and train the trainer programmes. Her flexible approach and breadth of experience means she is happy working in any sector.
Audrey Bryce
Trainer
Audrey is a specialist trainer in telephone techniques and customer service. With over 20 years experience in training, she has extensive experience in a variety of sectors and she started out in media. During this time Audrey has worked closely with blue chip companies and SMEs and throughout she has focused on educating students on the importance of professional training and the positive impact it can have on their future career.
Hugh Alford
Trainer
BSc Joint Hons Hugh specialises in training field selling, desk based account development by telephone, and selling through channel partners. He has designed and implemented over 400 in-company courses in industrial, service and business to business sectors. He authored TACK's Buyer’s Views of salespeople research in 1997, 2002, 2005 and 2008.
Judy Brown
Trainer
BEd, BA Judy specialises in all areas of management development, leadership and interpersonal Skills. She also runs sales courses and has delivered programmes to many multinational groups. Judy has an innovative and creative approach to training, making it fun as well as developmental.
Martin Dodds
Trainer
ACIB Martin specialises in sales management and management training as well as presentation skills and negotiation. As a qualified banker he was previously responsible for selling financial services. Martin works closely with a number of multinational companies both in the UK and internationally.
Course programme
PRO-PAYBACK Selling® by Telephone
Delivering profitable business over the telephone
Business Need
With more and more business conducted over the telephone every call is an opportunity for increased profits and improved customer loyalty. But to excel in this critical area requires you to master some distinct techniques - and this course has been specifically designed to do just that.
High spots
- ‘Voicemail - friend or foe?’ – learn how to make voicemail work for you
- The TACK Telephone Laboratory – put your new skills into practice while you’re still on the course!
Key learning points
- Apply the special skills required to sell over the phone – become a top achiever
- Assess your own selling style and adapt it to meet the needs of your customers – use the TACK Telephone Sales Questionnaire to identify your style and the implications it has on your sales approach
- Get the most out of every outbound call – adopt TACK’s Selling by Objectives process to help you become more proactive and focused
- Overcome the barriers – we’ll provide you with a range of best practice pre-approach techniques to help you get through to the right people each time
- Open the call with a Purpose Statement – your opening can make or break the call so plan your strategy to gain and retain your customers’ attention
- Apply TACK’s internationally renowned ‘You Appeal’ concept – establish your customers’ needs and present the benefits of your offer
- Respond professionally to customer objections – understand the psychology and leave the course with a formula to help you respond to major objections
- Close business profitably over the phone – learn when and how to close with the TACK Agreement Staircase
Additional information
Contact person: 01494 766611
Professional Telephone Selling