PTP Training & Marketing Ltd courses

...An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team. Understand... Learn about: Customer Service, Tourism Hospitality, Tourism management...

...focused and fun! At the end of the day each participant will have acquired further facilitation skills, learned how to prepare and execute a professional... Learn about: Facilitation Skills, Time management, Customer Care...

...12:45 - 13:45 Lunch 13:45 - 14:30 The Power of Questions (A questioning framework designed to elicit the true meaning of the message being received... Learn about: Communication Skills, Counselling Psychology, Listening Skills...

...in internal one-to-one or Team situations or external Client or Customer meetings at an advanced level. It will also benefit those responsible for developing... Learn about: Sales Techniques, Listening Skills, Customer Relationship Management...

...The Advanced Presentation Skills course is an extremely practical course designed to take your existing skills a step further. The first part serves... Learn about: Time management, Marketing Strategy, Communication Skills...

...demos and quotations.) 10:45 - 11:15 Participants to Draw Up Their Own 12 Month Marketing Plan (Looking at the best target industries for telephone prospecting... Learn about: Customer Manager, Customer Service Skills, Customer Relationship Management...

...12.45 - 13.45 Lunch Break 13.45 - 14.45 The Appraisal Interview (Relationship achieving, interpersonal skills, problem issues, conversation skills... Learn about: Purpose of Appraisals, Sales Training, Sales Techniques...

...Understanding the different forms of feedback, including how to get the most out of 1 to 1s.) 15:00 - 15:15 Break 15:15 - 16:00 How to Address Poor Performance... Learn about: Sales Training, Marketing Tools, Marketing Processes...

...15:00 - 16:30 Practice Makes Perfect; Building Confidence in Assertiveness Skills (Participants develop assertiveness skills through further role plays... Learn about: Business Success, Assertion Training, Assertiveness Training...

...This course is aimed at non financial managers and others in positions where an understanding of finance will help them be more effective in their main... Learn about: Financial Reports, Profit and Cost, Financial Data...

...delegated or eradicated An understanding of the Data Protection Act and Health and Safety Issues An understanding of how behaviour affects good working... Learn about: Works styles, Health & Safety quiz, Routine planning...

...15:00 Importance of the Telephone 15:00 - 16:00 Importance of Written Communications 16:00 - 16:30 Customer Sanctions 16:30 Summary & Action Plans Agreed... Learn about: Credit Control, Communications Planning, Credit Rating...

...Timetable 9.30 –9.45 Coffee & course objectives 9.45 –10.30 What information is needed: time frame format accuracy 10.30 –11.15 Reading your profit and... Learn about: Sales Training, Loss Account, Ratios and measures...

...awareness and basic understanding of the way finance affects their business objectives. The content is delivered in an easy-to-understand... Learn about: Non-Finance Manager, Finance Department, Financial Training...

...accounting concepts, accounting standards, groups, shortcomings of financial information) 12:15 - 12:45 Working Capital (The working capital cycle... Learn about: Accounting Issues, Cash Flow, Balance Sheet...

...planning Buying methods such as tenders and quotations Negotiation strategies, persuasion methods and tactics Managing supplier performance Introduction to Buying... Learn about: Strategic partners, Negotiation Skills, Communication Skills...

...16:30 Grooming to Increase Profitability and Marketability. 16:30 Summary & Action Plans Agreed... Learn about: IT risk, Profitable Business, Increasing Returns...

...An understanding of basic product costing Managing Budgets - Timetable 09:30 - 10:00 Coffee & Course Objectives 10:00 - 10:30 Glossary of Terms... Learn about: Business Strategy, Business to plan...

...content and use of financial statements and reports. The application of ratios and other evaluation techniques. An understanding of the processes of costing and pricing... Learn about: Financial measurements, Cash Flow, Balance Sheet...

...Key Performance Indicators) 14:30 - 16:30 Planning, Budgeting, Costing & Pricing (From Strategy to Planning targets and measurements. Planning systems... Learn about: Balance Sheet, Financial Terms, Financial Reports...