-
All
- Online
-
Filters
Telephone Skills Courses Midlothian/Edinburghshire
- Short course
- Edinburghand6 other venues
- Wymeswold, Birmingham, Bristol, Leeds, London, Manchester
- Intermediate
...demos and quotations.) 10:45 - 11:15 Participants to Draw Up Their Own 12 Month Marketing Plan (Looking at the best target industries for telephone prospecting... Learn about: Customer Service Skills, Customer Care, Selling skills...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- February
...(An exercise to discover delegates' personal experience of poor service.) 10:45 - 11:00 Incoming Calls - The Basics & Handling Complaints... Learn about: Best Practice, Call Centre, Handling Complaints...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- January
...Keep In Touch, Details) 11:30 - 12:00 Task 2: What Do You Really Want From These Calls? (Setting out your objectives) 12:00 - 12:45 Negotiating Skills... Learn about: Customer Care, Customer satisfaction, Customer Service...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- February
...14:00 Lunch 14:00 - 15:30 Handling Difficult Situations 15:30 - 16:30 Tracking and measuring satisfaction 16:30 Summary and Action Plans Agreed... Learn about: Customer relationship, Customer satisfaction, Customer Service...
- Training
- Edinburgh
- Advanced
- 1 Day
...opportunities with customers on the phone. The trainer for this course has extensive experience in design and delivery of sales related training programmes... Learn about: Requesting Appointments, Incoming Calls, Telesales Structure...
Similar training online and classroom-based
- Short course
- Online
- Intermediate
- Different dates available
...Keep In Touch, Details) 11:30 - 12:00 Task 2: What Do You Really Want From These Calls? (Setting out your objectives) 12:00 - 12:45 Negotiating Skills... Learn about: Customer Care...
- Short course
- Online
- Intermediate
- Different dates available
...(An exercise to discover delegates' personal experience of poor service.) 10:45 - 11:00 Incoming Calls - The Basics & Handling Complaints... Learn about: Call Centre, Best Practice...
Questions & Answers
Add your question
Our advisors and other users will be able to reply to you