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Telephone Skills courses Edinburgh
- Short course
- Edinburghand6 other venues
- Wymeswold, Birmingham, Bristol, Leeds, London, Manchester
- Intermediate
...an in depth look at why customers make objections and how they can be most professionally handled. The group will share their own experiences and discuss... Learn about: Sales Training, Customer Retention Strategy, Customer Manager...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- February
...these marking procedures can be improved.) 12:45 - 13:00 Review of Morning Activities 13:00 - 14:00 Lunch 14:00 - 14:30 Customer Care - Best Practice... Learn about: Handling Complaints, First Impressions, Best Practice...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- January
...(Dealing with complaints and enquiries) 16:30 Summary & Action Plans Agreed... Learn about: Customer Service, Excellent Customer Care, Customer relationship...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- February
...and clients perspectives and needs A better understanding of themselves; both strengths and improvement areas An opportunity to gain more advanced customer... Learn about: Customer Retention, Customer Relationship Management, Customer Retention Strategy...
- Training
- Edinburgh
- Advanced
- 1 Day
...By the end of this course each delegate will be able to: Understand and describe the sales process (cycle) Describe and use a simple telesales structure... Learn about: Company Image, Sales Process, Incoming Calls...
Similar training online and classroom-based
- Course
- Online
- Different dates available
...Customer Service Basics 00:20:00 Final Exam Final Exam- Customer Service Basics 00:20:00... Learn about: Customer Service...
- Short course
- Online
- Intermediate
- Different dates available
...these marking procedures can be improved.) 12:45 - 13:00 Review of Morning Activities 13:00 - 14:00 Lunch 14:00 - 14:30 Customer Care - Best Practice... Learn about: Call Centre, Best Practice...
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