Telephone techniques courses

...You’ll gain techniques for assessing hand injuries and conditions, meeting NHS requirements to evaluate effectiveness and efficiency of interventions... Learn about: NHS Training...

...This intensive one-day training course teaches delegates how to use the telephone for professional selling. Delegates will learn how to prepare scripts, manage outgoing and incoming calls, and implement components of an effective voice. Delegates will also learn about how to craft voice... Learn about: Sales Strategy, Telephone management, Sales Marketing...

...The importance of the telephone in selling is now well documented. This one-day "results-orientated" workshop will help focus your telephone sales people on the skills, techniques and methods required to succeed in Telephone Sales. Only practice makes perfect - especially when it comes to selling... Learn about: Sales skills, Selling Skill, Telephone Skills...

...To raise the awareness of customer service on the telephone and assist delegates in providing telephone service excellence... Learn about: Persuasion Skills, Customer Service Skills, Listening Skills...

... delegate understand how to control each sales call and take confidence in their role. Effective techniques in dealing with 'gate-keepers', overcoming objections and building rapport are all explored and practiced using role-play scenarios. This course is suitable for employees who make appointments... Learn about: Sales Process, Company Image, Gathering Information...

... on the Telephone Course This online training course gives you the advantage of being able to study on your own time, and at your own pace. You can continue to work whilst taking the course, and when finishing, you will have the certification you need to succeed in the telephone sales industry. You can access... Learn about: Telephone Skills, Sales Training...

...Virtually everybody in sales today sells over the phone at least part of the time. Perhaps it is time for you to evaluate how you use the telephone and where it fits into your sales and marketing mix. This one-day telemarketing course shows you how the telephone can supplement, enhance... Learn about: Telephone Training, Customer Care, Telephone Skills...

.../Techniques MODULE 8: Telephone Skills Topics covered: Telephone Skills Self Diagnostic Inappropriate Language/Phrases Exercise Effective Telephone... Learn about: Assertiveness Training, Customer Care, Customer Service...

...Course Programme Telephone Work - Standards Monitoring Checklist Exercise: Getting to Know You The Role of the Receptionist Customer Service... Learn about: Telephone Skills, Communication Policy, Communications Planning...

...This hands-on one-day sales training course has been designed to give delegates a solid understanding of good selling practices and to enhance their ability to be effective. Introducing popular concepts, delegates are taken through simple but essential selling techniques, in a structured and proven... Learn about: Sales Manager, Sales Techniques, Selling Skill...

...so there’s sure to be something in our collection that meets your needs. So why not come with us on an exciting journey of discovery, challenge... Learn about: Communication Training, Telephone Skills, Customer relationship...

...Realise the opportunity that skills development provides by reviewing the key attributes that define the successful sales professional. Topics covered... Learn about: Customer Service, Negotiation Skills, Sales Training...

... reasons why people buy. It is suitable for account managers and salespeople with experience of selling (either on the telephone or through face-to-face sales) and wish to develop their communication skills will benefit from this course. It will also prove extremely useful for salespeople who have received... Learn about: Body Language Techniques, Controlling the Sales Interview, Structured Product Brand Talk...

...By attending this course you will: Discover how to engage with clients and potential clients through your voice, physical presence and what you say. You will gain confidence in communicating with clients on the phone and face to face. You will discover valuable tools and techniques for starting...

...Improve your Telesales Skills Course is for those who want to increase sales results on the telephone. This complete course is ideal for anyone...

...The workshop focuses on enabling participants to improve their personal organisation and time management skills, develop confident face to face communication and telephone techniques, apply a structured approach to written work and present a professional image to clients. The course is... Learn about: Assertive Communication, Time management, Written work...

...The course will teach the delegates the right and wrong of delivering exceptional customer care to your clients. It will enhance their skills in communication techniques, handling difficult situations and will teach them how to project a professional and positive image. Suitable for: Any member... Learn about: Customer Service, Customer satisfaction, Communication Training...

... security and safety Explain and utilise a variety of open sources Research telephone numbers, addresses and individuals using various methods Research...