Telephone techniques courses

...The first part of good Customer Service that we teach is, if the phone is ringing, answer it. Common sense some would say but the amount of people... Learn about: Customer Service, Customer Manager, Sales Marketing...

...You’ll gain techniques for assessing hand injuries and conditions, meeting NHS requirements to evaluate effectiveness and efficiency of interventions... Learn about: NHS Training...

...This intensive one-day training course teaches delegates how to use the telephone for professional selling. Delegates will learn how to prepare scripts, manage outgoing and incoming calls, and implement components of an effective voice. Delegates will also learn about how to craft voice... Learn about: Sales Strategy, Sales Marketing, Telephone Skills...

...The importance of the telephone in selling is now well documented. This one-day "results-orientated" workshop will help focus your telephone sales people on the skills, techniques and methods required to succeed in Telephone Sales. Only practice makes perfect - especially when it comes to selling... Learn about: Telephone techniques, Selling Skill, Sales Marketing...

...To raise the awareness of customer service on the telephone and assist delegates in providing telephone service excellence... Learn about: Customer Care, Listening Skills, Call Centre...

... delegate understand how to control each sales call and take confidence in their role. Effective techniques in dealing with 'gate-keepers', overcoming objections and building rapport are all explored and practiced using role-play scenarios. This course is suitable for employees who make appointments... Learn about: Incoming Calls, Company Image, Selling a Product...

... on the Telephone Course This online training course gives you the advantage of being able to study on your own time, and at your own pace. You can continue to work whilst taking the course, and when finishing, you will have the certification you need to succeed in the telephone sales industry. You can access... Learn about: Sales Training, Telephone Skills...

..., and sometimes replace other means of marketing and selling, and how this personal approach can dramatically increase your sales success. We will also talk about how to hone your communication skills, your ability to persuade, and techniques to personalise each sales call... Learn about: Telephone management, Telephone Skills, Telephone Training...

.../Techniques MODULE 8: Telephone Skills Topics covered: Telephone Skills Self Diagnostic Inappropriate Language/Phrases Exercise Effective Telephone... Learn about: Funnelling technique, Listening Skills, Customer Care...

... Skills Listening Skills Questioning Techniques... Learn about: Communication Policy, Customer Service, Communications Planning...

...This hands-on one-day sales training course has been designed to give delegates a solid understanding of good selling practices and to enhance their ability to be effective. Introducing popular concepts, delegates are taken through simple but essential selling techniques, in a structured and proven... Learn about: Sales Manager, Sales Strategy, Selling Skill...

...so there’s sure to be something in our collection that meets your needs. So why not come with us on an exciting journey of discovery, challenge... Learn about: Customer Care, Communication Training, Customer Service...

...Realise the opportunity that skills development provides by reviewing the key attributes that define the successful sales professional. Topics covered... Learn about: Sales Training, Customer Service, Communication Training...

.... This is followed by a pragmatic insight into each juncture of the sales cycle. The aim of this course is to enable delegates to forget the 'hard sell' approach, and to develop the skills required to achieve repeated success by improving their selling techniques. This course focuses particularly on the emotive... Learn about: Structured Product Brand Talk, Handle Objections, Building Rapport...

...By attending this course you will: Discover how to engage with clients and potential clients through your voice, physical presence and what you say. You will gain confidence in communicating with clients on the phone and face to face. You will discover valuable tools and techniques for starting...

... thrown at you How to control the call How to master pre-closing Learn the latest techniques to close more sales Learn some secrets of conversational...

...The workshop focuses on enabling participants to improve their personal organisation and time management skills, develop confident face to face communication and telephone techniques, apply a structured approach to written work and present a professional image to clients. The course is... Learn about: IT Management, Assertive Communication, PA’s role...

...The course will teach the delegates the right and wrong of delivering exceptional customer care to your clients. It will enhance their skills in communication techniques, handling difficult situations and will teach them how to project a professional and positive image. Suitable for: Any member... Learn about: Anger Management, Communication Skills, Customer Service Skills...

... Effectively evaluate open sources Implement ongoing internet monitoring systems Apply lateral thinking techniques to validate appropriate information Develop...