Telephone techniques courses

... customer service, when speaking to customers and co-workers. Anyone who would like to increase their confidence to project a professional image and build better relationships when dealing with people by telephone... Learn about: Corporate Communications, Assertiveness Training, Confidence Training...

... to satisfy them? Questioning Techniques • How to encourage a customer to give you more information by using correct questioning techniques? • How to use...

... standards Defining the skills of a successful Call Handler Key people issues - part one Using appropriate recruitment techniques Appraising performance...

... their telephone skills and provide an excellent customer service, when speaking to customers and co-workers. Anyone who would like to increase their confidence to project a professional image and build better relationships when dealing with people by telephone... Learn about: Assertiveness Training, Corporate Communications, Confidence Training...

...Identify the areas of a telephone contact to be monitored, areas of skill improvement and develop action for improvement. Suitable for: All managers and team leaders...

... the competencies required to be successful customer service ambassadors. Suitable for: Sales, customer service and call centre staff - and any other staff who are regularly on the receiving end of telephone calls from customers and clients...

...You will learn how to create the impression you want by working on a variety of telephone situations and you will gain an increased awareness about how to make the telephone a useful tool rather than a limiting... Learn about: Telephone Skills, Confidence Training, Assertiveness Training...

...Provide these staff with the knowledge, skills and techniques to ease the transition of new recruit into an effective employee. Suitable for: People who support new employees to learn 'on the job'...

... Service Solutions Understanding customer service solutions Taking ownership Listening and taking notes Expressing empathy Utilising questioning techniques...

...This workshop will help participants to act with greater credibility when communicating with others. The course explores the effect of communication styles on the ability to persuade and influence others, and it helps participants to develop powerful techniques that work...

... supplier – even if the product is of a lower quality. This programme promotes the necessary skills, techniques and practices to provide excellent customer...

...Will give your newest members valuable knowledge, techniques and skills to help them maximise their customer service effort. Also benefits your most experienced team players by giving them an opportunity to review and enhance their current customer service strategies and methods. Suitable...

... Communicating with other styles Understanding Customer Needs Effective listening Questioning techniques and probing Summarising the conversation Handling...

...A one-day interactive workshop incorporating group discussion and role-play. Delegates will acquire an understanding of fundamental telesales skills required for effective and successful selling by telephone. Cold and warm calling are covered. These skills will help to obtain new clients and...

... standards Defining the skills of a successful Call Handler Key people issues - part one Using appropriate recruitment techniques Appraising performance...