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Telephone techniques courses
- Short course
- Online
- Different dates available
... Products/Services 11:30 - 13:00 Telephone Prospecting Lecture (How to use the telephone to best effect) 13:00 - 14:00 Lunch 14:00 - 15:00 Presentation 15:00... Learn about: Sales Marketing, Training Resources, Sales Training...
- Course
- Online
- Intermediate
- Different dates available
... impression in virtual interviews and telephone interviews 11.15 – 11.20 Questions to ask and avoid asking the interviewer 11.20 - 11.25 Leaving the interview... Learn about: Memorable impression, Interview Questions, Telephone interviews...
- Short course
- Exeter
- 1 Day
...Customer Service and Telephone Skills Certificate Description: *Handle calls effectively, being aware that every call is an opportunity to promote...
- Course
- Cardiff
- 6 Days
... and personal qualities, define your goals and learn some amazing tools and techniques to help you create an action plan and transform your life into one of...
- Training
- Online
... and telephone-based roles, e.g. receptionist, PA, customer service and sales personnel who are in a hurry - pay by our secure shopping cart to get your download immediately - See www.TrainingTakeaway.co.uk for more details...
- Course
- Sheffield
- 1 Day
... Body language in the receptionist role Use of business language Professional telephone techniques Handling the incoming call, including 'call mapping...
- Course
- Online
... and Safety Essentials Go-Make a Difference! Telephone Techniques - Seminar The above are recommended electives for this Diploma. Alternative subjects...
- Training
- Inhouse
- 1 Day
...This Telephone Skills training course is designed to Improve language and phrases, increase confidence and a create a professional telephone voice with the ability to structure and lead calls in the right direction. Suitable for: This Telephone Skills Training Course is ideal for staff using...
- Course
- Edinburghandanother venue.
- Slough
- 1 Day
... and have a laugh on the day. Course Content Credit Control & Collections in the Organisation Terms and Conditions of Trade Knowing Your Customer Successful Telephone...
- Vocational qualification
- Hereford
- Different dates available
...Your capability will be enhanced through the application and knowledge of HR practice techniques, principles, theories and models. Potential... Learn about: Skills and Training...
- Course
- Bath
- 3 Days
... employed in current VoIP solutions The role of Voice Processing. Status of VoIP as an emerging technology Review of Voice Telephony: Telephone system...
- Short course
- Inhouse in Avon
- Intermediate
- Different dates available
- 1 Day
..., exceptional customer service, telephone techniques, recruitment interviewing, coaching skills, train the trainer, time management, performance management... Learn about: Assertiveness Training, Customer Service, Client satisfaction evaluation...
- Short course
- Glasgow City
- 1 Day
... payment Draft appropriate warning letters to send to bad debtors Negotiate credit terms Apply successful telephone collection techniques Use a “debt diary...
- Course
- Liverpool
- September
... formal reports and telephone techniques Improving working practices Team work Proof reading: Proof reading exam Advanced legal text processing: Producing... Learn about: Communication Training...
- Course
- Blended in Guildford
... a Difference! · Telephone Techniques - Seminar · Keyboard Speed Development · Microsoft Excel · Audio Transcription The above are recommended electives...
- Training
- Northampton
- 1 Day
... a total solution for companies planning strategic training that is linked to business needs. Soft Skills Development: Report Writing Telephone Skills...
- Course
- Washingtonand2 other venues
- Newcastle Upon Tyne,
- 2 Days
... so that the individual is motivated to return. Handle complaints so that customers are satisfied. Deliver excellent customer service on the telephone so that customers...
- Course
- Londonandanother venue.
- Daventry
- 3 Days
...This intensive and interactive programme will equip your salespeople with a comprehensive and practical toolkit of professional, solution driven sales techniques to totally satisfy their customers and defeat the competition. Suitable for: Newly appointed salespeople from any sales background... Learn about: Sales Training...
- Course
- Distance Learning
... to college during the day. We will provide Candidates with: * Telephone help line to a tutor to seek help when needed * Regular telephone contact from tutor...
- Training
- Londonandanother venue.
- Birmingham
- 1 Day
... of showcasing the company culture, level of professionalism and customer service given to it's clients. Suitable for: » Frontline Reception staff communicating Face to Face and by Telephone. » Staff responsible for the maintenance of the Reception area. » Corporate Receptionists. » Cover staff: Receptionists...
- Short course
- Harpenden
- 1 Day
... the competencies required to be successful customer service ambassadors. Suitable for: Sales, customer service and call centre staff - and any other staff who are regularly on the receiving end of telephone calls from customers and clients...
- Course
- London
- 1 Day
... techniques with non technical users Practice effective listening techniques Key elements in telephone etiquette for phone support Vocabulary choice: winning...