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Telephone techniques courses
- Course
- Online
- Intermediate
- Different dates available
- 1 Year
... techniques Building relationship to create an authentic communication experience between the individuals included Identifying common listening problems... Learn about: Executive PA, Confidence Training, Personal Assistant...
- Course
- Sandbach
.... Appreciation of Debt Collection Methods Collection tools available. Collection strategies. Call planning. Principles of good telephone technique. Managing...
- Course
- London-city
... of methods.Use the telephone to greater effect.Decide when and how to ‘get tough’ with customers, including going legal.Tackle your ledger and your customers with greater confidence.Manage your cash collection process more effectively...
- Course
- Inhouse
... so that the individual is motivated to return. Handle complaints so that customers are satisfied. Deliver excellent customer service on the telephone so that customers...
- Short course
- Inhouse
- 1 Day
... to satisfy them? Questioning Techniques • How to encourage a customer to give you more information by using correct questioning techniques? • How to use...
- Course
- London
- 1 Day
...Everyone within an organisation has the ability to make a positive impact on customer relations. This course sets out to provide participants with the skills necessary to maintain a courteous, calm and confident manner in dealing with personal and telephone situations of every kind, from general...
- Course
- Inhouse
- 1 Day
...Obtaining the initial business is relatively easy - getting paid is more difficult. The competition for money is fierce. To stay ahead in the payment stakes and to maintain a healthy cash flow it is essential to develop key skills and techniques. This Programme is designed to do exactly...
- Course
- Distance Learning
...To teach staff how to make a sale over the telephone by remembering a few simple steps...
- Course
- Salford
- 1 Day
...A one-day interactive workshop incorporating group discussion and role-play. Delegates will acquire an understanding of fundamental telesales skills required for effective and successful selling by telephone. Cold and warm calling are covered. These skills will help to obtain new clients and...
- Short course
- Inhouse
- 1 Day
... the competencies required to be successful customer service ambassadors. Suitable for: Sales, customer service and call centre staff - and any other staff who are regularly on the receiving end of telephone calls from customers and clients...
- Training
- Londonandanother venue.
- Birmingham
- 1 Day
... from the competition. Suitable for: Staff looking to give Exceptional Customer Service when Communicating with Customers by Telephone and Face to Face...
- Course
- Sandbach
- 1 Day
... This series of workshops will be used to review the techniques and skills of good communication related to business needs. We will be looking at personal issues...
- Training
- Inhouse
- 2 Days
...Provide these staff with the knowledge, skills and techniques to ease the transition of new recruit into an effective employee. Suitable for: People who support new employees to learn 'on the job'...
- Course
- Inhouse
... Communicating with other styles Understanding Customer Needs Effective listening Questioning techniques and probing Summarising the conversation Handling...
- Course
- West Yorkshire
- 2 Days
...Each training programme is designed to be highly practical, understandable and instantly applicable. Each technique and its potential...
- Course
- Inhouse
- 1 Day
...Everyone within an organisation has the ability to make a positive impact on customer relations. This course sets out to provide participants with the skills necessary to maintain a courteous, calm and confident manner in dealing with personal and telephone situations of every kind, from general...
- NVQ
- Online
- Different dates available
- 1 Year
... Do I Record? Techniques for Preparing Minutes Taking Minutes in an Interactive Meeting The Minute Book What to include/what to ignore Motions... Learn about: Legal Secretary, Customer Service...
- Course
- Online
...To teach staff how to make a sale over the telephone by remembering a few simple steps...
- Short course
- Inhouse
- 1 Day
...What people say "Good, clear and impressive tips and techniques." Chuwen Teng, Hitachi "Good content and delivery." Alison Aviss, Elior "Well...
- Course
- Inhouse
- 3 Days
... to thank you for the recent telephone training course that you prepared and tutored for my Customer Services Department. The content was well received...