Telephone techniques courses

...The course explores best practice credit collection techniques. The objectives are to increase confidence in collecting and to provide an understanding of a wide variety of credit management and collection techniques... Learn about: Credit Control, Payments and Transfers, Credit Finance...

... to learn new techniques...

... and exercises the most effective negotiating techniques, strategies and tactics to apply in particular situations... Learn about: Pollution Control, Petroleum Engineering, Oil and Gas...

... and scheduling ❖building your core team – why you need colleagues you can rely upon ❖attracting and retaining applicants through best practice/best fit techniques... Learn about: Call Centre, Communication Skills, Telephone Skills...

... techniques Know how to deal with stress, awkward customers and difficult complaints Develop sales opportunities as and when required Work as part of a... Learn about: Team Training, Telephone techniques, Sales opportunities...

... Handling irate clients Employment Assistance: CV writing skills; guidance on creating the correct CV Interview techniques; guidance on how to perform... Learn about: Incident Reporting, Taking messages, Meeting Room Management...

..., as well as Robert Greenleaf’s concept of servant leadership. Techniques for managing performance and conducting onboarding and orientation... Learn about: Sales Training, Relationship Building, Communication Skills...

... toolkit and techniques, ❖ preparation for carrying out a formal coaching session, ❖ core steps in staff assessment, ❖ setting the scene for success... Learn about: Quality Training, Coaching Skills, Quality management...

... selection techniques · Develop an understanding of body language · Develop listening skills · Demonstrate letter writing skills · Practice good telephone...

...distribution systems and Opera PMS options Revenue per available room (RevPAR), average daily rate (ADR) and commission calculations Setting up of routing... Learn about: Sales Techniques, Market codes, Reservations Agent...

...Whether we choose to embrace them or cannot stand being interrupted by their calls, call centers are a business element that is here to stay. This course will help call center agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard... Learn about: Communication Training, Telephone techniques, Call Centre Training...

... members ❖ understand how quality management methods and call coaching techniques fit together ❖ utilise key documentation for quality management and call... Learn about: Time management, Decision Making, Telephone answering...

... will keep you ahead of others and develop your communication and intrapersonal skills. Our course on Call Centre Training will help you to pursue your career in call centre agents or help if you are already working as one to learn how they can make the most out of their telephone-based work. It will... Learn about: Telephone Communication, Taking messages, Sales by Phone...

...By the end of this course participants will be able to: Understand the role of the receptionist Know the general telephone skills and techniques... Learn about: Professional image, Client and face-to-face, Telephone manner...

...This toolkit builds the skills sales people need to conduct effective and successful online demos and sales calls. Course Title & Course Result Introducing... Learn about: Online Sales, Telephone answering, Telephone Skills...

...Would you like to improve your minute or note taking skills? Minutes which are well written contribute greatly to the effectiveness of meetings. This interactive programme from Stand&Deliver can help you improve your skills by teaching you new techniques. There will also be an opportunity... Learn about: Speed Reading, Note taking, Keyboard Skills...

...Put more muscle into your telemarketing arm by attending this practical and productive training course, designed to provide powerful techniques for quickly and directly influencing your sales! Suitable for: Established and new-to-the-business Telesales and Field Sales people, Telemarketers...

...In this interactive and practical workshop you will gain the understanding, skills and confidence to develop your customer-centred activities. There is guidance on how to quickly implement ideas and techniques to handle all customer situations in a positive way, to deal with difficult customers...

...Suitable for: Most organisations now recognise the importance of customer satisfaction, but are still very few businesses that get it right. With the starting point of a robust CSM survey, this course examines in detail the strategies that work. It also investigates the techniques for maintaining...

... of Professional Behaviour Interview Techniques Business Meeting Working in Multicultural Environment Module Handouts- Business Etiquette 03. COMMUNICATION... Learn about: Office environment, Business and Administration, Business Administration...