Telephone techniques courses

...to identify the best telephone techniques in different situations.. To develop delegates' skills in dealing with inbound calls.. To help delegates deal with difficult customers on the phone.. To enable delegates to use the phone efficiently to win more business. Suitable for: Telemarketing...

... good customer service? Communication Skills Dealing with upset customers Body Language Telephone Techniques...

... Body language in the receptionist role Use of business language Professional telephone techniques Handling the incoming call, including 'call mapping...

...Time management techniques. Prioritising skills. Reducting stress levels. Achieving goals. Positive contribution to the office. Proactive working. Confident and effective communication. Skills for quality filing. Organising your work environment. Meeting deadlines. Reducing paperwork. Using office...

...The highly interactive training will give delegates the confidence to be able to tackle angry customers both over the. telephone and face to face. Learn how to diffuse difficult situations, limit the number of customers you may lose, learn. How to be assertive without being aggressive, appreciate...

... techniques to understand real needs How to build good, lasting relationships. The benefits of a positive customer care attitude to staff, management... Learn about: Customer Care...

...This workshop covers a comprehensive number of issues related to the collection, administration and control of consumer debt. Counselling, communication, negotiation and questioning skills; building rapport with clients; collection techniques by telephone, fax and letter; legal matters including...

...Everyone within an organisation has the ability to make a positive impact on customer relations. This course sets out to provide participants with the skills necessary to maintain a courteous, calm and confident manner in dealing with personal and telephone situations of every kind, from general...

... techniques, how to create business documents, operate electronic office equipment and visits to local companies. On this course you will learn how to do... Learn about: Ms Office, Office IT, Full Time...

...Your capability will be enhanced through the application and knowledge of HR practice techniques, principles, theories and models. Potential... Learn about: Skills and Training...

... Collections & Techniques Collecting Tough Debts Recovering & enforcing debts via the Legal System By the end of this course you will be able to confidently...

...Everyone within an organisation has the ability to make a positive impact on customer relations. This course sets out to provide participants with the skills necessary to maintain a courteous, calm and confident manner in dealing with personal and telephone situations of every kind, from general...

...To teach staff how to make a sale over the telephone by remembering a few simple steps...

...The main objectives of this award are to demonstrate an understanding of Sales techniques face to face or over the telephone. Suitable for: Those who are employed within the Sales and Telesales environment. Suitable for all Sales advisors within a company...

... Collections & Techniques Collecting Tough Debts Recovering & enforcing debts via the Legal System By the end of this course you will be able to confidently...

... of methods.Use the telephone to greater effect.Decide when and how to ‘get tough’ with customers, including going legal.Tackle your ledger and your customers with greater confidence.Manage your cash collection process more effectively...

...To teach staff how to make a sale over the telephone by remembering a few simple steps...

...The main objectives of this award are to demonstrate an understanding of Sales techniques face to face or over the telephone. Suitable for: Those who are employed within the Sales and Telesales environment. Suitable for all Sales advisors within a company...

...To understand the processes involved in effective telephone selling.. To develop delegates' skills in listening and questioning.. To help delegates the need for preparation.. To enable delegates to improve their sales results. Suitable for: Telemarketing professionals...