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Telephone techniques courses
- Course
- Inhouse
- 1 Day
.... To successfully achieve this requires preparation and an understanding of how different customers react. Whilst there are skills related solely to the telephone...
- Course
- Sandbach
...Will give your newest members valuable knowledge, techniques and skills to help them maximise their customer support and increase business. Also benefits your most experienced team players by giving them an opportunity to review and enhance their call centre strategies and methods. Suitable...
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Abundance of thanks to Ramin (my Saturday's class coach) who is extremely energetic,& always ready to help us by sharing his ideas.
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I simply have no words to depict Ramin and the whole group of the Reception Academy. The course is short however extremely attempting and energizing. Best Decision to choose Reception Academy
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- Course
- Online
- Beginner
- Different dates available
...This in depth online course is designed to teach networking techniques when interacting with other professionals. Ideal for all those who are looking to improve their interaction and networking skills. Knowing how to behave generally when interacting and networking with other professionals... Learn about: Network Management, Communication Skills, English Conversation...
...This in depth online course is designed to teach networking techniques when interacting with other professionals. Ideal for all those who are looking to improve their interaction and networking skills. Knowing how to behave generally when interacting and networking with other professionals... Learn about: Network Management, Communication Skills, English Conversation...
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Abundance of thanks to Ramin (my Saturday's class coach) who is extremely energetic,& always ready to help us by sharing his ideas.
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I simply have no words to depict Ramin and the whole group of the Reception Academy. The course is short however extremely attempting and energizing. Best Decision to choose Reception Academy
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- Course
- Inhouse in Evesham
- 15 Days
... Management - Leadership and Human Resource Management - Principles and techniques of Managing Finance - Managing Change - Strategic Marketing Management...
- Course
- Online
- March
... other means of marketing and selling, and how this personal approach can dramatically increase your sales success. We will also talk about how to hone your communication skills, your ability to persuade, and techniques to personalize each sales call... Learn about: Customer Retention, Communication Training, Customer Manager...
- Course
- Inhouse in Belfast City
- Intermediate
- Different dates available
...The telephone sales skills workshop will help develop the telephone selling skills of your telephone sales team, with the purpose of achieving and exceeding targets... Learn about: Sales skills, Training First Aid, Sales support...
- Training
- Londonandanother venue.
- London
... to learn new techniques...
- Short course
- Belfast City
- Beginner
- Different dates available
- 1 Day
...Salespeople need to use the telephone as part of their job function, either for selling, or booking appointments. In order to achieve this, they have to have the confidence to make successful cold calls using appropriate questioning techniques and identify any selling opportunities that may arise... Learn about: Sales Training, Telephone Skills, Customer Retention...
- Training
- Inhouse
- Beginner
- 1 Day
...Understand both the selling & purchasing processes and how to influence the customer at each stage of the process. You will also be trained in advanced negotiation techniques that will help you increase profits whilst maximising the value your customers see in your products and services. Suitable...
- Course
- City of London
- Different dates available
- 1 Day
...The course explores best practice credit collection techniques. The objectives are to increase confidence in collecting and to provide an understanding of a wide variety of credit management and collection techniques... Learn about: Telephone Skills, Control instrument inspection, Credit Management...
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I would recommend this course for anyone who aspires to go into this profession very informative and you are guided and encouraged throughout. This course has taught me a lot about becoming a PA and the responsibilities it will deliver.
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I enjoyed the Diploma Level 3 in PA Skills course. It was easy to read and also gives you the opportunity to explore more about the matter by giving you independent activities and further reading.
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I personally liked the course, the content of the reading materials and the language used. I found the information useful and it was pleasent to go through the reading materials. I am very happy with the fast and efficient responces from the academic department or my tutor's feedback on the SAP's.
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- Vocational qualification
- Distance Learning
- Different dates available
- 1 Year
... a breakdown of communication within a working team and how to manage sensitive information. This module discusses verbal and non-verbal techniques, including... Learn about: Communication Training, Recruitment Process, Minute Taking...
... a breakdown of communication within a working team and how to manage sensitive information. This module discusses verbal and non-verbal techniques, including... Learn about: Communication Training, Recruitment Process, Minute Taking...
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I would recommend this course for anyone who aspires to go into this profession very informative and you are guided and encouraged throughout. This course has taught me a lot about becoming a PA and the responsibilities it will deliver.
← | → see all
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I enjoyed the Diploma Level 3 in PA Skills course. It was easy to read and also gives you the opportunity to explore more about the matter by giving you independent activities and further reading.
← | → see all
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I personally liked the course, the content of the reading materials and the language used. I found the information useful and it was pleasent to go through the reading materials. I am very happy with the fast and efficient responces from the academic department or my tutor's feedback on the SAP's.
← | → see all
- Training
- London
- Intermediate
- Different dates available
- 3 Days
... and exercises the most effective negotiating techniques, strategies and tactics to apply in particular situations... Learn about: Oil Exploration, Petroleum Engineering, Oil and Gas...
- Course
- Online
- Intermediate
- Different dates available
... will keep you ahead of others and develop your communication and intrapersonal skills. Our course on Call Centre Training will help you to pursue your career in call centre agents or help if you are already working as one to learn how they can make the most out of their telephone-based work. It will... Learn about: Communication techniques, Verbal Communication, Sales by Phone...
- Course
- Online
- Different dates available
... limitations Module Ten - Key Steps Six success factors Staying customer focused The art of telephone persuasion Telephone selling techniques Module Eleven... Learn about: Confidence Training, Sales Training, IT Management...
- Training
- Norwich
- 1 Day
...In this interactive and practical workshop you will gain the understanding, skills and confidence to develop your customer-centred activities. There is guidance on how to quickly implement ideas and techniques to handle all customer situations in a positive way, to deal with difficult customers...
- Course
- Online
- January
..., as well as Robert Greenleaf’s concept of servant leadership. Techniques for managing performance and conducting onboarding and orientation... Learn about: Telephone answering, Customer relationship, Customer Care...
- Training
- Inhouse
... to learn new techniques...
- Short course
- Belfast City
- Beginner
- Different dates available
- 1 Day
... operates Have good customer service principles Identify and understand the customers behaviour Know the keys to great communication Understand good telephone... Learn about: Sales skills, Telephone techniques, Call Centre Skills...
- Short course
- London
- 1 Day
..., who greets visitors or who answers the telephone on behalf of their organisation...
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I enjoyed the role play exercises and I never expected to.
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A very good course with many good ideas to take away.
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The trainer was very well represented and knowledgable.
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- Course
- Inhouse
- Different dates available
- 2 Days
... and scheduling ❖building your core team – why you need colleagues you can rely upon ❖attracting and retaining applicants through best practice/best fit techniques... Learn about: Telephone Skills, Customer Service, Call Centre...
... and scheduling ❖building your core team – why you need colleagues you can rely upon ❖attracting and retaining applicants through best practice/best fit techniques... Learn about: Telephone Skills, Customer Service, Call Centre...
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I enjoyed the role play exercises and I never expected to.
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A very good course with many good ideas to take away.
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The trainer was very well represented and knowledgable.
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