Communication Skills training

...Presenting can also be stressful. The secret to a successful presentation is careful preparation, knowing your audience and their expectations...

...people that you will deliver on your organisation's promises. Our accessible bite-sized sessions provide the essential skills, knowledge and understanding needed...

...Therefore it is important to create the right impression and handle calls professionally and effectively. The course will enable delegates to project...

...Senior Managers and Directors who wish to increase their impact. and professionalism. Senior Sales Managers and Account Managers who are required...

...identifying the right message, and making sure it hits home. Delegates will examine how to keep their audience's interest and attention throughout the presentation...

...people that you will deliver on your organisation's promises. Our accessible bite-sized sessions provide the essential skills, knowledge and understanding needed...

...solutions and practical exercises on how to handle customers, the different problems associated with using the phone and how to develop business...

...themselves in the interview process Executive coaching can be extremely beneficial to individuals or groups who need to give a specific presentation...

...it can easily be adapted, however, to apply to any negotiating situation e.g. wage bargaining etc. Course Content What is negotiation? Understanding organisations...

...anyone whose role requires them to make presentations to groups ranging in audience size from 4 to 30. Presentation Skills Good presentation skills... Learn about: Presentation techniques, Advanced Presentation Skills, Present without Power point...

...the major channels for communication between companies and their customers.Hundreds of Call Centres now exist in the UK alone, with many more in the process of being set...

...Understanding your role and responsibility. Courses can be adjusted to meet individual needs...

...whether regularly or occasionally, and those who have had little or no previous formal training in the subject. Course Content Creative thinking Planning...

...Excellence Course Aims This course is specifically aimed at those of you who answer the telephone for a living! The customer has certain requirements...

...pull together to get the result you want. By looking at what you are saying as well as how you are saying it, you can be sure of a successful outcome... Learn about: Presentation Polishing, Pitch Polishing, Senior Management...

...create an effective meeting. Knowing how to run effective meetings is a basic but critical skill for anyone at work – from running projects to teams there...

...or improvements in their behaviours or results including: Planning officers. Technicians. Team leaders. Planning consultants. Department heads in...

...the telephone interface between their advisors, customers, clients and suppliers. This course recognises the importance of standards and providing a...

...with the end result that participants gain valuable insights into how to build rapport, deliver clear and concise communication and develop positive relationships...

...They also explore through practical exercises the impact of being flexible with their management style throughout the delegation process and what can...