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Distance and online learning Customer Retention Strategy training
- Training
- Online
- Intermediate
- 1 Day
..."people skill specialist," as he speaks and train on numerous disciplines ranging from communicatio and team leadership to change management and negotiation skills... Learn about: Customer Service, Customer satisfaction, Customer Care...
Similar training in other typologies
- Course
- Online
- Intermediate
- Different dates available
... in an effective and beneficial manner. Key topics include; the process of listening to, questioning and confirming customers’ needs, the fundamentals of creating customer-focused environments , development of a customer service strategy , techniques for building long-term customer relations, techniques... Learn about: Customer database, Service Operations, Customer Retention Strategy...
- NVQ
- Online
- Different dates available
- 12 Months
- Virtual classes
- Online campus
- Delivery of study materials
- Support service
...differ Tailor your approach to meet various customers Understand the use of gestures and body language when dealing with clients Identify key aspects... Learn about: Customer Retention, Customer Service Skills, Customer Service...
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Wow! It was an amazing, enjoyable, full of information day. Interesting facts for the past and how they affected the present situation. I totally recommend it.
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The course gave me the opportunity to understand how loyalty programmes work and what the companies try to achieve through them.
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- Course
- Online
- Different dates available
- Virtual classes
- Personal tutor
- Delivery of study materials
- Support service
- Online campus
..."Have you ever put yourself in your customers’ shoes? Do you know the true values of customer loyalty? This CPD accredited, fascinating and fast-moving Diomas Customer Loyalty course gives you a thorough understanding of customer behaviour in order to create loyalty programmes that benefit both... Learn about: Customer Manager, Customer Focus, Customer Retention Strategy...
..."Have you ever put yourself in your customers’ shoes? Do you know the true values of customer loyalty? This CPD accredited, fascinating and fast-moving Diomas Customer Loyalty course gives you a thorough understanding of customer behaviour in order to create loyalty programmes that benefit both... Learn about: Customer Manager, Customer Focus, Customer Retention Strategy...
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Wow! It was an amazing, enjoyable, full of information day. Interesting facts for the past and how they affected the present situation. I totally recommend it.
← | → see all
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The course gave me the opportunity to understand how loyalty programmes work and what the companies try to achieve through them.
← | → see all
- Course
- Online
- January
...Demonstrate a customer service approach -Understand how your own behavior affects the behavior of others -Demonstrate confidence and skill as a problem solver... Learn about: Customer Care, Setting Goals, Customer Service...
- Course
- Online
- Intermediate
- Different dates available
- Virtual classes
- Delivery of study materials
- Online campus
- Support service
...This online Customer Service course will help learners define who their customers are and how to understand their needs, the course will also help learners to expand their knowledge on customer service techniques, how to deal with complaints and how to exceed customer expectations and go the extra... Learn about: Customer Relationship Management, Customer Retention, Customer Manager...
- Course
- Online
- Intermediate
- Different dates available
- Support service
- Online campus
- Delivery of study materials
- Virtual classes
...on customer service techniques, how to deal with complaints and how to exceed customer expectations and go the extra mile to provide excellent customer service... Learn about: Customer Service, Customer Retention, Customer relationship...
- Course
- Distance Learning
- Intermediate
- Different dates available
- 12 Months
...This Distance Learning Customer Service Diploma course has been specifically developed to enable those who are working, or hoping to work, in a customer service role, in any type of organisation or context, to gain and develop, a level of understanding and skills that will help them to service... Learn about: Communication Skills, Customer Care, Customer Service...
- Course
- Online
- Different dates available
...is available in several learning styles: • Fully online • Online assessment – work through workbook and submit answers online • Paper based – complete... Learn about: Customer relationship, Marketing Strategy, Customer Manager...
- Course
- Online
- Intermediate
- Different dates available
- Virtual classes
- Online campus
- Support service
- Delivery of study materials
...help you and your team achieve and surpass your sales goals. Using Grovo's proven Microlearning format, this course guides you through small lessons... Learn about: Selling System, Sandler Sales, Customer Relationship Management...
- Course
- Online
- Beginner
- Different dates available
...On this customer service course you will gain basics knowledge of customer service. In the key topics of Customer service course you will explore include;developing Personal Vision Statement, Critical Elements of Customer Service, identifying who are your Customers?, Meeting customers' Expectations... Learn about: Customer Care, Customer satisfaction, Customer relationship...
- Course
- Online
- February
...participants will explore ways to retain customers through a large group discussion. Building the Future During this session, participants will explore... Learn about: Customer Service Skills, Customer Retention, Customer satisfaction...
- Course
- Online
- February
...Recognise who the customers are and what they are looking for. -Develop strategies for creating engaged employees and satisfied customers in whatever business units you manage... Learn about: Sales Training, Communication Training, Customer satisfaction...
- Course
- Online
- January
...participants will explore Albert Mehrabian’s study on communication and how it affects telephone communication. Participants will also learn the role that... Learn about: Customer Retention Strategy, Listening Skills, Communication Skills...
- Course
- Online
- Different dates available
...Topics will include rapport, matching, mirroring, Leading, and pacing. Monitoring Your Posture Good posture sends a likeability signal and a confident message... Learn about: Customer Relationship Management, Body Language, Customer Retention Strategy...
- Course
- Online
- January
...launch, and update your e-commerce site o Design engaging, responsive web content o Understand e-commerce payment options and choose appropriate options... Learn about: Customer Service Skills, Customer Manager, Customer relationship...
- Course
- Online
- March
...Phone Tag and Call Backs Next, participants will discuss some ways to make the most of voice mail. Following Up During this session, participants... Learn about: Telephone answering, Customer Retention Strategy, Customer Manager...
- Course
- Online
- January
...sales professionals to learn how to function in that space. In this one-day workshop, we’re going to explore how social selling is an essential requirement for sales teams... Learn about: Business Marketing, Building Relationships, Content Creation...
- Course
- Online
- February
...t’s no secret that the sales industry continues to change and evolve rapidly. This is an exciting and dynamic profession, although it is often underrated and misunderstood... Learn about: Selling Techniques, Selling skills, Customer relationship...
- Course
- Online
- February
...the most common objection: price. How Can Teamwork Help Me? Many sales people treat their team as competition. This session will explore how teamwork... Learn about: Sales Training, Relationship Building, Building Credibility...
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