Marketing training

...of delivering great customer service? This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital... Learn about: Customer Service Skills, Customer Care, Customer Retention...

...Understand how to optimise your on-site and off-site PR content. Suitable for: PR professionals. Communications professionals. Marketing professionals...

...You will end the two days having mastered the key principles of configuration and implementation of Google Analytics. You will be confident deploying... Learn about: 3rd party code, Organic Search, Google Analytics 301...

...Anyone handling incoming and out bound telephone calls Customer Service Programme Teaches the skills to identify and meet customer needs and deliver excellent Customer Service...

...of delivering great customer service? This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital... Learn about: Customer satisfaction, Care Management, Customer Care...

...whether through a website, email or SMS. Ecommerce managers, marketers and database administrators involved in managing ecommunication, whether through a website...

...• Develop or fine-tune your knowledge and skills to achieve career progression • Gain background information about your chosen career • Improve promotional... Learn about: Skills Communication, Managing Complaints, Customer complaint handling skills...

...priorities of customers is a sophisticated skill to develop, and yet a necessary one. Build your ability to do this and you will greatly increase... Learn about: Team Training...

...You'll also understand how to perform card sorting for information architecture analysis and apply t. Suitable for: Anyone involved in website conversion...

...In order for you to do your job well, you must be able to meet your customers’ needs. And in order for you to meet these needs, you must know what they are...

...Suitable for: First-time managers of a digital team and those looking to extend the success of digital teams more widely throughout the business...

...as an individual module or as part of a bundle. The best way to triple your sales is to triple your qualified leads—not by tripling your salespeople... Learn about: Sales Training...

...Marketing professionals, PR professionals, bloggers and journalists who want to reach customers using video. Suitable for all business sizes and across all sectors...

...In addition to the direct revenue you receive from your customers, there is another figure that can be attached to a customer that is often overlooked...

...Using a combination of reputation monitoring and mapping tools and reviewing examples of best practice social media marketing and online...

...of each person’s work experience. No matter what our job may be, each person needs a certain level of resources to perform his or her job well...

...customer facing touch points, not just for marketing purposes. To be effective, the social web needs to be fully integrated and complimentary to all other forms of communications...

...You need to learn what you must do and achieve, you need to get to know your co-workers, you need to figure out how to get work done, and you need to understand... Learn about: Team Training...

...developing a new site or improving the experience of an existing site this course will highlight the key steps involved in building and maintaining great online experiences...

...with you makes a difference. When you interact with a customer, you represent not only yourself, but also the company and it’s products or services...