Marketing training

...An electronic version of the course will also be made available for free download. Suitable for: Anyone familiar and confident with online copywriting...

...Communication is an essential skill for anyone to have, and listening is an essential component of communication. When we listen well to others...

...We will also consider product-specific presentation needs and the test-measure-optimise approach to selling. The day considers selling 'in the round'...

...Great customer phone support has a positive impact on customer satisfaction and long-term customer retention. Customer service representatives who implement... Learn about: Customer Service...

...Delegates will come away with a range of tips that will increase website visitor conversion by 10-50%. Following the course, delegates will understand...

...important for external customers, but for internal co-workers as well. It is certainly true that a huge factor in being able to deliver outstanding external... Learn about: Customer Service...

...brief to conclusion including planning, buying and measurement. Suitable for: Anyone with a remit for acquiring customers online or building brand awareness...

...Positive interactions with customers in the field lead to customer referrals, and thus an increase in revenue, as well as a great company brand...

...into your organisations’ own Ecommerce platform in order to drive conversion rate improvement. Focusing on three key stages of the buying journey...

...However, if mismanaged or ignored, conflict can become bad for business. If you don’t adequately address and resolve conflict with customers... Learn about: Customer Service...

...if applicable, faceted navigation, shopping basket and checkout pages. Refine your messaging hierarchy and use persuasive copywriting techniques to maximize...

...As a leader focused on customer service, it is your role to determine how serving your customers supports the company’s overall direction and strategy... Learn about: Customer Service...

...can do to motivate and inspire your team, there are a handful of actions that are effective no matter what type of organization you work for and who you have on your... Learn about: Customer Service, Team Training...

...We need feedback to understand what we’re doing well and what we’re not doing well. This information helps us know what we must continue doing and what... Learn about: Customer Service...

...Leadership is one of the most important assets an organization can possess—and you, no matter what your leadership level may be, are a part of that asset... Learn about: Customer Service...

...treat your customers can make the difference between a loyal returning customer who will become an ambassador for your company, or a lost opportunity... Learn about: Social Skills, Customer Care, Team Training...

...Customer feedback is essential for success. Feedback helps customer service representatives and companies determine what is important to customers and what they... Learn about: Team Training...

...When customer service representatives start a new job, they have a lot of questions. New hires want to know about their work, their responsibilities... Learn about: Customer Service...

...Issues such as working with remote technology, managing various work schedules, and coordinating time zones are all part of leading a virtual... Learn about: Team Training, Customer Service...

...Our customers are typically the reason we do what we do. Our work, whether it’s a project, task or assignment, always directly or indirectly impacts our customers...