Telephone Skills training

...the basic product/service is often far from unique. Why does a customer choose to use a supplier in preference to another? What makes customer/clients return?...

...not only to present and preserve an excellent reputation, but to shine and go that extra mile. Day by day, your customer-facing employees are deciding your future...

...outbound Telesales operators, anyone who is making outbound calls who's objective it is to turn leads into prospects Cold Calling For Chickens Course...

...1 Getting Started · Icebreaker · Ground rules · The parking lot · Workshop objectives · Action plans and evaluation forms 2 Who We Are and What We Do · Who Are Customers?... Learn about: Communication Training, Personal Development, Return Business...

...This course is suitable for all staff dealing with customers to raise customer service standards by instructing, equipping and inspiring participants...

...critical success factors and at Performance in People we know how to help organisations get the best from their people. Structured scripts are fine...

...Staff members who use the telephone as part of everyday duties and particularly. Individuals who wish to improve their telephone skills and provide an excellent customer service... Learn about: Telephone Skills, Assertiveness Training, Confidence Training...

...office operations effectively and supervise the work of others in an office environment. Study Method: The course is designed for study by distance learning...

...Contact emagister.co.uk and get with no obligation all the details of this programme! OUTCOMES FOR YOU 1 Teams equipped with critical banking background... Learn about: Listening Skills, Managing Conflict, Communication Training...

...put excitement in your voice, and enthuse a positive winning attitude that will give customers every confidence in you Gauge how to confidently ask questions...

...like how to create a warm and professional telephone manner and take excellent messages. Or maybe the more experienced among us may be looking for... Learn about: Assertive Behaviour, Assertiveness Training, Confidence Training...

...selecting appropriate communication methods, and in delivering their message effectively. Study Method: The course is designed for study by distance learning...

...Everyone who communicates with a customer in any way should attend this workshop! Frontline Customer Care One Day Course Course Aims: Achieving real excellence...

...creating your firm’s crucial 1st impression to customers and “YOU DON’T GET A 2ND CHANCE TO CREATE THAT ALL-IMPORTANT 1ST IMPRESSION!” Who should attend...

...Suitable for: Who Should Attend? Staff members who use the telephone as part of everyday duties and particularly. Individuals who wish to improve their... Learn about: Assertiveness Training, Confidence Training, Telephone Skills...

...This programme is designed for people seeking to understand and apply good practice in promoting effective customer relations. The course is particularly...

...To show how to handle difficult people and situations. Suitable for: Newly appointed receptionist or telephonist. Experienced staff looking for a refresher course...

...Proper Planning Prevents Particularly Poor Performance! Working to achieve Goals and meet Targets Selling the Appointment by Telephone - The Steps...

...are external buyers or internal co-workers, things happen and customers get upset. It’s the nature of things. The challenge each of us face is to handle...

...Everyone who communicates with a customer in any way should attend this workshop! Frontline Customer CareOne Day Course Course Aims:Achieving real excellence...