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Online/Distance Telephone Skills Training
- Training
- Distance Learning
...The course is suitable for anybody in a role where they deal direct with customers, in person, on the telephone or via the internet...
- Training
- Distance Learning
...This programme is designed for senior office staff who wish to be able to manage office operations effectively and supervise the work of others in an office environment. Suitable for: this course is suitable for anyone who is interested in executive office skills...
- Training
- Online
- Beginner
- Different dates available
...This Level 2 Certificate in Counselling Skills (RQF)qualification will introduce you to the use of counselling skills in everyday life. This could be in and out of work. Some of the approaches that underpin the use of these skills will also be taught. There’s a counselling skills and personal... Learn about: Counselling interactions, Body Language...
- Training
- Distance Learning
...This programme is designed for people seeking to understand and apply good practice in promoting effective customer relations. The course is particularly suited to staff who deal regularly with guests, visitors and customers face to face, in writing and on the telephone. Suitable for: suitable...
- Training
- Distance Learning
...This programme is designed for people who wish to improve their skill in selecting appropriate communication methods, and in delivering their message effectively. Suitable for: this course is suitable for abybody who is interested in effective communicating...
Similar training in other typologies
- Short course
- Online
- Different dates available
..."This Advanced Telephone Prospecting course is totally practical and hands-on and includes live sales calls made by the tutor followed by genuine sales calls by each delegate, closely supervised. * Participants are asked to bring prepared contact list: 100 companies from at least five different... Learn about: Sales Trends, Sales Management, Closing Skills...
- Course
- Online
- Different dates available
...When people noticed or realized that their communication skills specifically telephone etiquette is wrong or the do not possess such trait, they are often uncertain of where they should start to change it. In this course, you will know that one of the first steps to gaining or improving a person’s... Learn about: Customer Service, Communication Training...
- Course
- Online
- Intermediate
- Different dates available
...Every business should give importance to their customer services. You will only be able to provide the best customer service if you have the right skills and knowledge in communication and effective management. The knowledge and skills you could learn from this Certificate in Customer Service... Learn about: Effective Management, MS Excel, Positive Thinking...
- Course
- Online
- Intermediate
- Different dates available
...Telemarketing course is designed for those that are new to telemarketing and for managers that periodically need to use the telephone to generate new sales. Virtually everybody in sales today sells over the phone at least part of the time. Perhaps it is time for you to evaluate how you... Learn about: Television Directing, Telephone answering, Telephone management...
- Course
- Online
- Different dates available
- 1 Year
...The course illustrates the areas you should focus while working as a call centre agent. Basic communication skills, telephone etiquette, handling difficult phone calls and customers, managing customers, the right ways of responding to the client’s questions etc. will be discussed... Learn about: Telephone Communication, Communication Training, Call Centre...
- Course
- Online
...Training to help the conversion of enquiries into business Learndirect eCourses are designed to be completed at the pace of the learner and are delivered in bite-sized chunks...
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Very great course overall.
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- NVQ
- Online
..., audio, graphics, case studies and interactive exercises to help Learners evaluate and improve their customer skills. Learners can complete...
..., audio, graphics, case studies and interactive exercises to help Learners evaluate and improve their customer skills. Learners can complete...
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Very great course overall.
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- NVQ
- Distance Learning
- Different dates available
- 6 Months
... for the Customer Service sector. These qualifications allow learners to apply knowledge, understanding and skills to a national occupation level required... Learn about: Customer Service, Customer Service Skills, Effective Communication...
- NVQ
- Online
- Different dates available
- 1 Year
..., receptionist, call centre agent, or customer-facing employee. Learn the fundamental telephone etiquette skills and understand how to handle an office telephone system professionally. Moreover, you will determine how to control tone, rate of speech and pitch for improving voice quality, and discover plenty... Learn about: Telephone Skills...
- Course
- Distance Learning
...The following course, offered by Training World 'A World of Training!', will help you improve your skills and achieve your professional goals. During... Learn about: Skills and Training, Telephone Skills...
- Short course
- Online
- Intermediate
- Different dates available
...An intensive, practical and activity-based programme building the delegate's knowledge, skills and the will to support customers, ultimately to deliver outstanding customer service. This Outstanding Customer Service Skills training course is available throughout the... Learn about: Customer Service, Customer Service Skills...
- Course
- Online
- Different dates available
...A certificate program in customer service helps students gain entry-level customer service positions by teaching them how to use basic office computer applications... Learn about: Customer Service...
- Course
- Online
- Different dates available
...Writing is a skill that can be improved when you practice regularly or take writing courses. If you are someone interested in content writing then you should not miss the chance to learn from this comprehensive professional course. Providing excellent customer service can help your business... Learn about: Key Steps, Speaking Like a Star, Goal Setting...
- Course
- Online
- Intermediate
- Different dates available
...24/7 Access to the LMS ( Learning Management System ) Easy to understand quality e-learning study materials The benefit of applying for NUS extra Discount... Learn about: Call Handling, Customer Service, Sales Process...
- Course
- Online
- Intermediate
- Different dates available
... interesting and want to explore the answers, then enrol now, and you will surely enjoy this Helpdesk Support Training Course. This training program intends at providing you with an overview of the standard knowledge and skills required to assist an individual seeking help for troubleshooting technical issues... Learn about: Cold and Warm Calls, Telephone Communication, Sales by Phone...