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Customer Services- Upselling

HRD Services

Short course

In Belfast City ()

Price on request

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Description

  • Type

    Short course

  • Duration

    1 Day

This course is designed to motivate employees involved in selling, and to generate extra revenue through effective customer service techniques. Suitable for: Everyone involved in selling and caring for customers.

About this course

Essential skills or equivalent

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Teachers and trainers (1)

Martin Mc Afee

Martin Mc Afee

Trainer Manager

Course programme

This course is designed to motivate employees involved in selling, and to generate extra revenue through effective customer service techniques.

Course Overview

  • Developing a Customer Service Focus (People first approach)
  • Developing Customer Service Skills (The tools to deliver)
  • Maintaining Customer Service (Techniques for competitive advantage)
  • Customer Services and Up selling (The relationship between customer rapport, trust/loyalty and getting that extra sale)

HRD Services reserve the right to correct or change content at anytime, in line with developments in this subject area.

See related categories

Customer Services- Upselling

Price on request

The best Sales Skills courses

See all

See all