Part Time Introduction to Customer Service

Introduction to Customer Service

Course Length:
1 day

Course Days:
To be confirmed

Start Date:
Throughout the year

Course Content:
This course is designed to give learners the confidence and skills to convey a professional, positive image to customers and to provide them with excellent customer service, securing loyalty and improving business. Areas covered include the importance of first impressions, how to gain information from customers and how to manage difficult situations.

How will I be Assessed? :
Internal assessment.

Entry Requirements:
None.

Costs:
175
Group prices available upon request