Telephone Skills Courses Surrey

YOUR CURRENT SELECTION
  • Telephone Skills
  • Classroom-based in Surrey
METHOD AND LOCATION
  • All 389
  • Distance Learning 0
  • Online 0
  • Blended 3
  • Inhouse 125
  • Classroom-based 261
England 223
Surrey 8
Town/City
PRICE
  • £1,000
  • £500
  • £200 or less
SUBJECT AREA
COURSE TYPE
  • All 8
  • Training 3
  • Course 3
  • Short course 2
DURATION
  • Hours 5
  • Days 3
  • Weeks 0
  • 3 months 0
  • 6 months 0
  • 9 months 0
  • Year(s) 0
CHARACTERISTICS
  • Practical course / Workshop 2
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8 results

...A highly interactive one-day programme that allows administrators to 'tame the telephone' and achieve outstanding results. Used widely within central... Learn about: Customer Care, Negotiation Skills, Influencing Skills...

  • Short course
  • Inhouse in Egham
  • 1 Day
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Price on request

...This course aims to help those who need to sell over the telephone improvev their skills. Suitable for: This course is suitable for those who are involved in telesales and marketing...

  • Short course
  • Egham
  • 1 Day
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Price on request

...To acquire a confident and friendly. telephone manner. To learn what to say and what NOT to. say. To gain effective listening skills. To deal with awkward situations. To adopt ways of taking and passing on. messages in a professional way. Suitable for: All staff who would like to improve... Learn about: Negotiation Skills, Persuasion Skills, Influencing Skills...

  • Training
  • Guildford
    and another venue.
  • 1 Day
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£325
+ VAT

... course. Managers or employees who would like to improve their telephone manner... Learn about: Oral Communication, Telephone answering, Verbal Skills...

  • Training
  • Guildford
    and 12 other venues
  • 1 Day
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£200
+ VAT

...The programme revisits a structured approach to telesales and enables delegates to witness their performance in a controlled environment through use of practical role play. Suitable for those who are required to increase sales through the telephone either to existing or new customers... Learn about: Call Centre...

  • Course
  • Farnham
  • 2 Days
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£795
+ VAT

...Put into practice within your workplace your new skills. Handle virtually any customer situation. Demonstrate empathy with the customer and build rapport. Have the confidences to deal positively with a customer. Suitable for: Individuals who speak with customers or clients via the telephone... Learn about: Influencing Skills, Negotiation Skills, Persuasion Skills...

  • Course
  • Croydon
  • 2 Days
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£695
+ VAT
Help Desk Skills course in Farnham Progress International Ltd

...This practical workshop highlights the need for excellent communication skills in the very specific help desk environment, which leads to customer satisfaction, by promoting a service attitude. Suitable for: Those from a call centre/customer support environment... Learn about: Customer Care, Call Centre, Customer Service Skills...

  • Course
  • Farnham
  • 2 Days
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£795
+ VAT

..., objections and blocks. õ To turn blocks into appointments. õ To deal with difficult people. õ Closing. Suitable for: This course is for anyone who has to use the telephone to initiate and develop their business. Ideal for those new to the role or as a refresher for the more experienced... Learn about: Persuasion Skills, Negotiation Skills...

  • Training
  • Guildford
    and another venue.
  • 1 Day
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£295
+ VAT