Telephone Skills Courses Cheshire

...Therefore it is important to create the right impression and handle calls professionally and effectively. The course will enable delegates to project...

...Managers also find ATTENDING this workshop useful to both update and gauge their own understanding of the techniques and issues involved and to further...

...A typical dissatisfied customer will tell 8-10 people about their problem. West Cheshire College can help you excel in this area. Training your staff...

...to us for the collection of outstanding debt. Interactive session. Call Planning Exercise Workshop - planning your telephone calls. Questions...

...Service to your organisation? - first impressions - knowledge - assistance. Interactive Session Dealing with Customer Enquiries - Things NOT to...

...your customers/clients by telephone. Looking at purpose including the importance of both selling yourself and your company and what are you trying to achieve?...

...and Objectives Introduction and 'Icebreaker'. An opportunity to share your current level of experience and knowledge regarding CUSTOMER CARE and to...

...An opportunity to share your current level of experience and knowledge. regarding operating in a Call Centre environment and to look at key individual...