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Telephone Skills Courses Tyne and Wear
- Vocational qualification
- Blended in Newcastle Upon Tyneand5 other venues
- Coventry, Liverpool, Sunbury On Thames, Glasgow, Keighley/Bradford/Leeds
- 1 Day
...To look at skills, behaviours and approaches to communicate more effectively. Understand a range of tools to use whilst communicating. Understand how our behaviour impacts on the communication process. Understand how to build long lasting relationships. Suitable for: Anyone who needs to improve...
- Course
- Washingtonand2 other venues
- Newcastle Upon Tyne,
- 2 Days
... and customer care awareness and service skills. This course looks at key areas...
- Training
- Newcastle-upon-tyne
- Advanced
- 1 Day
... required for making productive telephone sales calls. This enables better results to be achieved through the use of correct structures and control techniques. The course adopts a highly pro-active approach to selling your organisation and its products or services over the phone. The trainer will help... Learn about: Buying Signals, Selling a Product, Overcoming Objections...
- Training
- Newcastle Upon Tyne
- Intermediate
- Different dates available
- 1 Day
...Improve and master your customer services skills. This workshop looks at all types of customers and how we can serve them better and improve ourselves in the process... Learn about: Electronic Customer Service, Customer Service, Communication Training...
- Training
- Sunderland
- Beginner
- Different dates available
- 1 Day
...Answered 6 Handling Objections Common Types of Objections Basic Strategies Advanced Strategies 7 Sealing the Deal Understanding When it’s Time to Close... Learn about: Sales Process, Sales Deal, Sales Fundamentals...
Similar training online and classroom-based
- Course
- Online
- Different dates available
... phone etiquette is to know the different aspects of it. You should know the basics like phrasing and listening skills. If not, this is your chance to correct it.There are particular methodologies and techniques that may help you upgrading your relational abilities and these will disclose to you where... Learn about: Communication Training, Customer Service...
- Course
- Online
- Intermediate
- Different dates available
- 1 Year
... interesting and want to explore the answers, then enrol now, and you will surely enjoy this Helpdesk Support Training Course. This training program intends at providing you with an overview of the standard knowledge and skills required to assist an individual seeking help for troubleshooting technical issues... Learn about: Voice Mail, Verbal Communication, Cold and Warm Calls...
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