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Telephone Skills Courses Gloucestershire

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Advanced Telephone Prospecting course in Bristol

PTP Training & Marketing Ltd
  • Short course
  • Bristol
    and
    6 other venues
    • Wymeswold, Birmingham, Edinburgh, Leeds, London, Manchester
  • Intermediate
  • September

...demos and quotations.) 10:45 - 11:15 Participants to Draw Up Their Own 12 Month Marketing Plan (Looking at the best target industries for telephone prospecting... Learn about: Customer Retention Strategy, Customer satisfaction, Customer Service...

£ 430

Call Centre - Achieving Best Practice course in Bristol

PTP Training & Marketing Ltd
  • Short course
  • Bristol
    and
    6 other venues
    • Birmingham, Edinburgh, Leeds, London, Manchester, Nottingham
  • Intermediate
  • April

...(An exercise to discover delegates' personal experience of poor service.) 10:45 - 11:00 Incoming Calls - The Basics & Handling Complaints... Learn about: Correct Vocabulary, Best Practice, Handling Complaints...

£ 430

Excellent Customer Care - Incoming Calls course in Bristol

PTP Training & Marketing Ltd
  • Short course
  • Bristol
    and
    6 other venues
    • Birmingham, Edinburgh, Leeds, London, Manchester, Nottingham
  • Intermediate
  • January

...Keep In Touch, Details) 11:30 - 12:00 Task 2: What Do You Really Want From These Calls? (Setting out your objectives) 12:00 - 12:45 Negotiating Skills... Learn about: Customer satisfaction, Customer Retention, Customer Service...

£ 430

Outstanding Customer Service Skills course in Bristol

PTP Training & Marketing Ltd
  • Short course
  • Bristol
    and
    6 other venues
    • Birmingham, Edinburgh, Leeds, London, Manchester, Nottingham
  • Intermediate
  • November

...14:00 Lunch 14:00 - 15:30 Handling Difficult Situations 15:30 - 16:30 Tracking and measuring satisfaction 16:30 Summary and Action Plans Agreed... Learn about: Customer Retention, Customer satisfaction, Customer relationship...

£ 430

Similar training online and classroom-based

Save 89%

Call Centre & Customer Service Training Course - Online

John Academy
  • Course
  • Online
  • Different dates available
  • 9h

...to acquire skills for their profession. People who are interested in call centre customer service training. Module One: Getting Started Workshop Objectives Module... Learn about: Call Centre, Getting Beyond the Gate Keeper, Difficult Customers...

Special Emagister price

£ 20 £ 199

Excellent Customer Care - Incoming Calls - Virtual Training - Online course

PTP Training & Marketing Ltd
  • Short course
  • Online
  • Intermediate
  • Different dates available

...Keep In Touch, Details) 11:30 - 12:00 Task 2: What Do You Really Want From These Calls? (Setting out your objectives) 12:00 - 12:45 Negotiating Skills... Learn about: Customer Care...

Price on request

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