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Telephone Skills Courses Nottinghamshire
- Short course
- Nottinghamand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- October
...(An exercise to discover delegates' personal experience of poor service.) 10:45 - 11:00 Incoming Calls - The Basics & Handling Complaints... Learn about: First Impressions, Handling Complaints, Correct Vocabulary...
- Short course
- Nottinghamand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- January
...Keep In Touch, Details) 11:30 - 12:00 Task 2: What Do You Really Want From These Calls? (Setting out your objectives) 12:00 - 12:45 Negotiating Skills... Learn about: Customer Service, Customer relationship, Customer Retention...
- Short course
- Nottinghamand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- March
...14:00 Lunch 14:00 - 15:30 Handling Difficult Situations 15:30 - 16:30 Tracking and measuring satisfaction 16:30 Summary and Action Plans Agreed... Learn about: Customer relationship, Customer Retention, Customer Care...
- Course
- Nottinghamand4 other venues
- Manchester, Birmingham, Bristol, Cardiff
- 1 Day
...of professional tele-sales technique and will be able to approach their work with the knowledge and confidence to make more impact with their customers...
- Training
- Nottinghamand12 other venues
- Basingstoke, Guildford, Oxford, Birmingham, Manchester, Bristol, Southampton, Reading, Garforth, Woking, Brentwood ...
- 1 Day
...and maintain Customer relationships. Introduces the Qualities and Key Skills required for success. Learn how to project the correct image, handle difficult...
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I feel very happy that Iam a part of an excellent training course with great tutor called Dave providing valuable tips and advices to help us improve our customer care service and adresss specific situations.
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- Training
- Nottingham
- 1 Day
...the skills learned can equally be applied to areas such as customer service or support, where sales opportunities arise during the normal run of...
...the skills learned can equally be applied to areas such as customer service or support, where sales opportunities arise during the normal run of...
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I feel very happy that Iam a part of an excellent training course with great tutor called Dave providing valuable tips and advices to help us improve our customer care service and adresss specific situations.
← | →
Similar training online and classroom-based
- Course
- Online
- Different dates available
- 1 Year
...follow organisational procedures, and maintain high service standards in fast-paced call environments. By completing this CPD-accredited course... Learn about: Sales by Phone, Out of Voice Mail Jail, Verbal Communication...
- Course
- Online
- Different dates available
...Module Two – Aspects of Phone Etiquette 01:00:00 Module Three – Using Proper Phone Language 01:00:00 Module Four- Eliminate Phone Distractions 01:00:00... Learn about: Customer Service, Communication Training...
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