A Level Customer Service

...The aim of the Customer Services Apprenticeship framework is to provide employers in the public, private and not-for-profit sectors with a workforce that has high levels of customer service skills. By developing the knowledge and competencies required, Customer Service apprentices will be... Learn about: Customer Service...

...Course Overview: This qualification offers a range of units covering impression and image, delivery, handling problems and development and improvement. It is suitable for those: Who have particular customer service and administration roles Who are working in a customer service environment Whose... Learn about: Customer Service...

...You will be employed, working in a customer facing environment and are paid a minimum of the National Minimum Apprenticeship Wage, currently £2.65 per hour. You will work towards a Vocational Qualification, Technical Certificate, Functional Skills, Employer Rights and Responsibilities... Learn about: Customer Service, Skills and Training...

... will develop knowledge of how an open-minded approach is needed to identify appropriate responses to these different needs. You will explore different sources of information about their destinations in order to know which services and resources are available to provide support and guidance to tourists... Learn about: Customer Service...

...The aim of this apprenticeship framework is to provide employers in the public, private and not-for-profit sectors with a workforce that has high levels of customer service skills. By developing the knowledge and competencies required, customer service apprentices will be able to contribute... Learn about: Customer Service...

...Course Overview: This is a bite-size, workshop based qualification that underpins some of the basic knowledge and understanding needed by an employee preparing to work in a customer service role. It provides accreditation for the interpersonal skills necessary for working in a customer service... Learn about: Customer Service...

...One of the best things about working in customer service is that it provides the learner with plenty of transferable skills. Communication skills and experience working with people are useful in almost any line of work so the job offers a whole range of opportunities for career progression... Learn about: Customer Service, Skills and Training...

...You will learn about business culture, customer service, business documents, working in teams and managing performance. You will be assessed through a variety of coursework and projects centred around different career areas within business (e.g. retail, marketing) where you will apply what... Learn about: Retail Marketing, Skills and Training, Customer Service...

... and business customers. They are likely to be dealing with more complex accounts. Foreign Currency Advisers: They identify the most appropriate method of transferring funds overseas to meet the customer’s needs and process the transfer applications. Administration Supervisors: They... Learn about: Retail Banking, Customer Service, Financial Training...

... listening First impressions How to make your first impression a lasting one Professional telephone techniques and other mobile techniques Businesses that "WOW" I'm the nice customer who never comes back Social customer service and the art of service recovery Customer service standards, policies... Learn about: Customer Service, Quality Training, Travel Tourism...

.... There are plenty of opportunities to interact with people on a daily basis. What will you study on this retail knowledge distance learning course? On this retail training course, you’ll gain a more in-depth understanding of the following: customer service in the retail industry health and safety in a retail... Learn about: Customer Service, Sales Training...

... Developing an effective workforce Motivating employees Operations Management: Making operational decisions Developing quality Customer service Working... Learn about: Marketing Mix, Business Studies, Operations Management...

..., you will cover the principles of supervising customer service performance in the hospitality, leisure, travel and tourism industry... Learn about: Customer Service, Team Training...

... services. At the conclusion of the programme, the expected learning outcomes are that the student will: Understand their roles and responsibilities and be able to discuss, agree and implement a personal development plan Be able to identify work objectives and develop a plan to meet objectives,... Learn about: Financial Training, Financial Services, Customer Service...

... Administration Level 3 Diploma in Customer Service Level 4 NVQ Diploma in Customer Service Level 4 Diploma in Management Am I required to do a placement? This is a knowledge based course with practical aspects that will need to be demonstrated. You'll be assessed on the tasks you do at work and create... Learn about: Business and Administration, Business Communication, Customer Service...

... and develop a plan to meet objectives, both personally and with a team. Be able to identify and comply with regulatory requirements. Reflect on, and enhance their selling skills. Understand and demonstrate the key elements in providing excellent customer service. Be able to effectively process financial... Learn about: Sales Training, Financial Training, Customer Service...

...This 1 year course is designed to give the students the basics of food preparation and customer service/food and beverage skills needed in the hospitality industry. It will involve a practical and theoretical approach including active participation in local events as well as training... Learn about: Customer Service, Professional Cookery, Food Beverage Service...

.... Comply with health and safety procedures in a contact centre OPTIONAL UNITS FROM A SELECTION INCLUDING Supervise customer service activities in a contact... Learn about: Customer Service...

.... This includes understanding health and safety in a fitness environment, customer service, anatomy and physiology, personal training programmes and sessions, and nutrition. Learners successfully completing this qualification will be able to gain access to the Register of Exercise Professionals (REPs) at level... Learn about: Customer Service, Full Time, Anatomy and Physiology...

... effectiveness in a contact centre Optional units from a selection including: Supervise customer service activities in a contact centre Lead direct sales activities in a contact centre team Handling objections and closing sales Communicate information to customers through a contact centre Plan, allocate... Learn about: Team Training, Customer Service, Sales Training...