Assertiveness courses

...Facilities, Finance etc. who must negotiate SLA's with other departments. Project managers responsible for delivering major projects management Anyone...

...require How to listen to people effectively Identify the ways in which a particular person communicates Implement effectively into your day-to-day...

...as part of its remit, comes into conflict with the customer, the importance of effectively intervening with and influencing customer reactions becomes critical...

...How to improve self esteem in very damaged clients with complex problems Numerous worksheets and checklists to use with your clients to build their...

...So much of the smooth running of an organisation, both internal and customer-facing, depends on clarity of communication. These exciting sessions focus...

...with practical advice on the importance of assertive communication and how to introduce it to your soft skill set. Communication processes: Understanding... Learn about: Communication Training...

...This course has been designed to assist delegates to explore and enhance their personal communication skills. Course Designed For Individuals wishing...

...It will help to improve self esteem and confidence and will look at strategies on how to be assertive through communication and body language... Learn about: Body Language, Communication Training, Negotiation Skills...

...So much of the smooth running of an organisation, both internal and customer-facing, depends on clarity of communication. These exciting sessions focus...

...Course review: 1Getting Started •Icebreaker •Ground rules •The parking lot •Workshop objectives •Action plans and evaluation forms 2Understanding Negotiation... Learn about: Management Development, Mutual Gaining, Negotiation Skills...

...Do you need to clarify, identify and then minimise the effects that poor communication can have on the performance of your workplace? Do you want to develop...

...especially when handling change or new initiatives and projects. You will have an opportunity to explore and identify what exactly influence is and...

...where you need to persuade others. This course is for anyone who needs to influence others. This may be influencing as part of a leadership...

...of voice to control the call and ensure communication is effective To apply effective call handling skills To understand the importance of email when...

...meaning of negotiating and its impact on their business. • List and utilise the various types of closing techniques following negotiation • Qualify client...

...positive outcomes you want from your negotiations with colleagues or clients. You will look at ways to avoid forcing a decision as success becomes more important than winning...

...your class tuition and study materials, you will receive the following: Other Extras Pre-course exercise Post-course support Certificate of attendance Level...

...Use the Harvard Approach of Principle-Centered Negotiations. Suitable for: This 2 day course is designed for all professionals who are looking to...

...develop the strategies, skills and styles necessary to influence clients and colleagues effectively. Learning outcomes By the end of the course...

...Prerequisites: None Synopsis: In challenging times you tend to negotiate more often; deadlines, service levels, outsource agreements, trading volumes...