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BTEC Telephone Skills
- BTEC
- Distance Learning
- 12 Weeks
...requirements to be taken into account when developing customer service. 5 Understand h. Suitable for: Supervisors, Managers, Team Leaders, everyone involved...
Similar training in other typologies
- Short course
- Londonand6 other venues
- Wymeswold, Birmingham, Bristol, Edinburgh, Leeds, Manchester
- Intermediate
- July
...effective techniques for telephone prospecting Develop and refine an individual style Always get through to the right person! Return to the workplace... Learn about: Sales Training, Customer Care, Telephone answering...
- Course
- Online
- Different dates available
- 1 Year
...and outbound calls with clarity, accuracy, and a customer-focused approach. With the rise of remote customer support roles across the UK, this course equips... Learn about: Communication techniques, Communication Training, Verbal Communication...
- Course
- Online
- Intermediate
- Different dates available
...material are all included in the course fee. Course Syllabus This course consists of the following units: Unit 1 – Verbal Communication Techniques... Learn about: Customer Service, Customer Care, Call Handling...
- Course
- Online
- Different dates available
- 9h
...you will learn how to identify different types of buying motivations. You will need to learn about SMART goals and familiarise yourself with strategies... Learn about: Case Study, Difficult Customers, Defining Buying Motives...
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- January
...is always seen in the best light. Greater confidence when taking incoming calls Telephone 'etiquette' when answering, holding or transferring calls Understand... Learn about: Correct Vocabulary, First Impressions, Handling Complaints...
- Course
- Online
- Intermediate
- Different dates available
...how to resolve user issues efficiently, and how to apply professional support techniques aligned with today’s IT environments. Throughout the course... Learn about: Verbal Communication, Voice Mail, Cold and Warm Calls...
- Course
- Online
- Intermediate
- Different dates available
...location and time of your choosing. Accredited certificate from Ofqual's registered awarding body can be claimed on course completion. College registration... Learn about: Telephone management, Telephone answering, Television Directing...
- Course
- Online
- Different dates available
...it.There are particular methodologies and techniques that may help you upgrading your relational abilities and these will disclose to you where you are deficient... Learn about: Customer Service, Communication Training...
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- November
...holding or transferring calls Understand the importance of customer care in relation to incoming calls How to handle complaints in a positive way Excellent Customer... Learn about: Customer relationship, Customer satisfaction, Excellent Customer Care...
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Realistic in attitude and planning - realise that individuals have work and life to contend with. Very responsive and understanding yet get results and consistently receive excellent feedback about them. Support offered to staff was bespoke and well received and unlike what we had previously experienced in the past from other companies. All fears were unfounded and realised quickly.
Staff have incredible knowledge and are personable and friendly and also install confidence and are pleasing in that they can offer literacy and numeracy included as well as confidence building also and this has been very useful! Secure and confident in their abililty at all times.
Actually do what they say they can do! They provide professional and qualified staff that have real work and life experience and are approachable and amenable an can deal with all ages and abilities. Staff known by name and were constant - communication was faultless at all times, Creative and fresh always. Frank and in-depth and create excellent solutions to training needs. Tailor each visit as required and work outside of traditional business hours to deliver their services and will do evenings and weekends if needed. Also will meet in or out of company - excellent flexibility.← | → -
Professional and deliver - friendly staff and always helpful and communicate /meet appointments consistently. Named Assessor who stayed the course & supported without fail and all other SDL staff were constant too! Fantastic feedback from staff who were learners.
Very pleased with service and outcomes - their knowledege base is practical & informative at all times and will use always from now on. Responsive and offer a more personalised service that is not about numbers or sales! Genuinely work with you to achieve and develop your staff. Customer service is excellent.
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Staff have been developed at the same time and have all recognised the need for C.Service and a consistent approach in dealing with clients and SDL used our business aims to take this forward & managed to translate them to a training course that also rewards with a national qualification - and this has really increased business & also has saved on recruitment & also helped retention.
We employ all ages & experiences and no one was left out! All staff reported being pleased with the services and gave positive evaluations that cited SDL as being very supportive, friendly and approachable at all times. Positive & encouraging feedback. We will continue to work with them.
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- NVQ
- Horncastleand2 other venues
- On Site, Lincolnshire
- 6 Months
...Standards (NOS) units that belong to that structure, which are published by the ICS. Suitable for: Suitable for all individuals who provide and participate...
...Standards (NOS) units that belong to that structure, which are published by the ICS. Suitable for: Suitable for all individuals who provide and participate...
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Realistic in attitude and planning - realise that individuals have work and life to contend with. Very responsive and understanding yet get results and consistently receive excellent feedback about them. Support offered to staff was bespoke and well received and unlike what we had previously experienced in the past from other companies. All fears were unfounded and realised quickly.
Staff have incredible knowledge and are personable and friendly and also install confidence and are pleasing in that they can offer literacy and numeracy included as well as confidence building also and this has been very useful! Secure and confident in their abililty at all times.
Actually do what they say they can do! They provide professional and qualified staff that have real work and life experience and are approachable and amenable an can deal with all ages and abilities. Staff known by name and were constant - communication was faultless at all times, Creative and fresh always. Frank and in-depth and create excellent solutions to training needs. Tailor each visit as required and work outside of traditional business hours to deliver their services and will do evenings and weekends if needed. Also will meet in or out of company - excellent flexibility.← | → see all -
Professional and deliver - friendly staff and always helpful and communicate /meet appointments consistently. Named Assessor who stayed the course & supported without fail and all other SDL staff were constant too! Fantastic feedback from staff who were learners.
Very pleased with service and outcomes - their knowledege base is practical & informative at all times and will use always from now on. Responsive and offer a more personalised service that is not about numbers or sales! Genuinely work with you to achieve and develop your staff. Customer service is excellent.
← | → see all
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Staff have been developed at the same time and have all recognised the need for C.Service and a consistent approach in dealing with clients and SDL used our business aims to take this forward & managed to translate them to a training course that also rewards with a national qualification - and this has really increased business & also has saved on recruitment & also helped retention.
We employ all ages & experiences and no one was left out! All staff reported being pleased with the services and gave positive evaluations that cited SDL as being very supportive, friendly and approachable at all times. Positive & encouraging feedback. We will continue to work with them.
← | → see all
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Very great course overall.
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- NVQ
- Online
- 7h
...This course examines a number of areas: · Customers within the company · Customers purchasing from outside the company · Changing internal systems to benefit...
...This course examines a number of areas: · Customers within the company · Customers purchasing from outside the company · Changing internal systems to benefit...
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Very great course overall.
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- Course
- Online
- Different dates available
...Service Basics Customer Service and Retention Templates 04:00:00 Customer Service & Retention Checklist 04:00:00 Customer Service Checklist 04:00:00 Mock Exam Mock... Learn about: Customer Service...
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- January
...care skills The opportunity to work on improvement areas An action plan for continuous improvement Outstanding Customer Service Skills - Timetable 09:30... Learn about: Customer Care Skills, Customer Manager, Customer Retention...
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A highly suitable course for all volunteers and those who are new to our organisation - ensures that all the essentials are covered and also encourages excellence in delivering customer service. We are on outr third group and SDL staff are as ever very patient, clever at identifying ways to provide evidence and also all the participants have very positive feedback about them!! Recommended!
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- NVQ
- (On Site)
- 6 Months
...6. Maintain a positive and customer-friendly attitude. 7. Adapt your behaviour to make a good customer service impression. Suitable for: Suitable for...
...6. Maintain a positive and customer-friendly attitude. 7. Adapt your behaviour to make a good customer service impression. Suitable for: Suitable for...
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A highly suitable course for all volunteers and those who are new to our organisation - ensures that all the essentials are covered and also encourages excellence in delivering customer service. We are on outr third group and SDL staff are as ever very patient, clever at identifying ways to provide evidence and also all the participants have very positive feedback about them!! Recommended!
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- Course
- Online
- Intermediate
- Different dates available
...This initiative aims to empower human resources with exceptional customer support capabilities and furnish business owners/managers with essential knowledge... Learn about: Customer satisfaction, Customer Success, Customer Care...
- NVQ
- Distance Learning
- Different dates available
- 6 Months
...understanding and skills to a national occupation level required by employers, thus proving competency in their job role. Learners can progress from... Learn about: Effective Communication, Customer Service, Verbal Communication...
- Short course
- Online
- Different dates available
...effective techniques for telephone prospecting Develop and refine an individual style Always get through to the right person! Return to the workplace... Learn about: Sales Training, Sales Trends, Closing Skills...
- Training
- London
...adapted to clients markets. Cultural Training for Off-Shore Call Centres Outsourcing to an off-shore call centre requires total confidence that the...
- Short course
- London
- 1 Day
...To add value to the organisation’s image. Answer the telephone effectively. Draw out caller requirements. Take accurate messages. Use tact, discretion...
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