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BTEC Telephone Skills

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SUBJECT AREA
  • BTEC
  • Distance Learning
  • 12 Weeks

...requirements to be taken into account when developing customer service. 5 Understand h. Suitable for: Supervisors, Managers, Team Leaders, everyone involved... Learn about: Customer Service Skills, Negotiation Skills, Persuasion Skills... More


£650
+ VAT
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EMAGISTER CUM LAUDE
Save 90%
  • Course
  • Online
  • Intermediate
  • Different dates available
Diploma in Telephone Skills Training

...equip you with professional telephone techniques for dealing with all customers successfully. Global Edulink, as a leading training courses provider in the... Learn about: Telephone Etiquette, Time management, Handling Customer Complains... More

Special Emagister price

£275 £28
+ VAT
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EMAGISTER CUM LAUDE
Save 51%
  • Course
  • Online
  • Beginner
  • Different dates available
Diploma in Telephone Handling Skills

...the delivery of outstanding customer service. This course will teach you about different customer behaviour styles. On completion of this course... Learn about: Internal Customer Service, Telephone Handling, Telephone Customer Service... More

Special Emagister price

£49 £24
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EMAGISTER CUM LAUDE
  • Course
  • Online
  • Different dates available
  • 1 Day
Improve your telephone manner

...how to transfer phone calls, handle difficult customers and end a conversation. It is an online course which teaches you telephone handling in just... Learn about: Problem Solving, Persuasion Skills, English Language... More


£20
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  • Short course
  • Inhouse
  • Different dates available

...telephone effectively and correctly use their voice, language and a professional approach to influence others Create the right impression of their organisation... Learn about: Listening Skills, types of customers, Telephone techniques... More


£800
+ VAT
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EMAGISTER CUM LAUDE
  • Vocational qualification
  • Wakefield
  • Different dates available
  • 1 Day
It makes an excellent addition to your CV!

...telephone calls or both. This course is intended for part time students (19+). The appropriate Course Information leaflet and application form will be sent out shortly... Learn about: Controlling calls, Phone calls, Telephone manner... More


Price on request
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  • Course
  • Cardiff (Wales)
  • Different dates available
  • 1 Day

...one needs to understand how they should keep their tone when speaking to customers. This course will help you understand the difference the tone of one’s... Learn about: Telephone Skills, Communication Training, Listening Skills... More


£999
+ VAT
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  • Course
  • Crawley

...point of contact between the customer and your organisation, and the efficiency of how the call is handled will lead customers to form an opinion of your customer... Learn about: Telephone Skills, Skills and Training... More


Price on request
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  • Short course
  • Inhouse

...All our training involves structured role play between delegates, because putting into practice what they learn on the course is half the battle... More


Price on request
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  • Short course
  • Cambridge
  • 1 Day

...Participants will learn how to: Create a positive impression Respond courteously and efficiently to enquirers Pass on accurate and succinct messages... Learn about: Customer Care, Call Centre... More


Price on request
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  • Short course
  • London
  • Intermediate
  • 1 Day

...manner on the telephone. It is suitable for those who have contact with customers on switchboards. reception, and customer services/ call desks. This course... Learn about: Negotiation Skills, Influencing Skills, Customer Service Skills... More


Price on request
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  • Training
  • London
  • 1 Day

...of Voice and Language when communicating by telephone. Positive Communication: Using more than just words to convey sincerity and interest. Questioning and Listening Skills... Learn about: Call Centre, Negotiation Skills, Persuasion Skills... More


£495
+ VAT
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  • Course
  • London

...the call Speaking to the right person Dealing with obstructions Being assertive Follow ups Internal Calls The internal customer Dealing with colleagues... Learn about: Call Centre, Customer Care, Negotiation Skills... More


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BTEC Telephone Skills - Inhouse
Business Enhancement Training
  • Training
  • Inhouse
  • 1 Day

...Telephone Skills Training The telephone is a vital communication tool used by organisations to give internal and external clients a professional... Learn about: Call Centre, Negotiation Skills, Influencing Skills... More


£275
VAT inc.
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  • Short course
  • Inhouse
  • 1 Day

...telephone contact with the public. An intensive one-day inter-active workshop in Telephone Skills OVERVIEW When a customer needs help, they pick up... Learn about: Customer Service Skills, Persuasion Skills, Call Centre... More


Price on request
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  • Short course
  • Inhouse in Egham
  • 1 Day

...and how to use their voice for maximum potential. 3. Use techniques to help them be more assertive and confident on the phone. 4. Describe some useful... Learn about: Persuasion Skills, Customer Care, Customer Service Skills... More


Price on request
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  • Training
  • East Grinstead

...positive image Customer rapport Responding effectively to customer queries Positive language Effective questioning Proactive solutions Managing objections... Learn about: Customer Service Skills, Negotiation Skills, Call Centre... More


Price on request
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BTEC Telephone Skills - Inhouse
ProSkill Learning Ltd
  • Short course
  • Inhouse
  • 1 Day

...customer will have of your organisation will be created via the telephone, and yet few people have been properly trained in telephone skills... Learn about: Customer Service Skills, Customer Care, Negotiation Skills... More


Price on request
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  • Short course
  • Sittingbourne

...All our training involves structured role play between delegates, because putting into practice what they learn on the course is half the battle... More


Price on request
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  • Short course
  • Cambridge
  • 1 Day

...Participants will learn how to: Create a positive impression Respond courteously and efficiently to enquirers Pass on accurate and succinct messages... Learn about: Customer Care, Call Centre... More


Price on request
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